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Billing Operations Lead

QualiaAustin, TX
On-site Full-time

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Experience Level

Manager

Qualifications

RESPONSIBILITIES Billing Platform Mastery & Optimization: Take full ownership of all aspects of our billing platform’s setup, optimization, and expansion. Think of yourself as a “Salesforce admin” for billing—you will understand every workflow, edge case, and integration point. Create and maintain monitoring and alerting systems that identify data quality issues before they impact customers. Collaborate with Finance and Deal Desk to standardize processes, minimizing billing complexity and manual tasks. Continually enhance the system to improve accuracy, automation, and reliability across invoicing and billing.

About the job

At Qualia, we are pioneers in B2B real estate technology, revolutionizing the home buying and selling journey into a seamless, secure, and enjoyable experience. Our products cater to both SMBs and Enterprises, connecting homebuyers, sellers, lenders, title and escrow agents, and real estate professionals on a unified digital closing platform, enhancing clarity and transparency in real estate transactions. Millions of consumers rely on Qualia to successfully close on homes each year through our extensive network of business clients across the nation.

WHAT YOU’LL WORK ON

Are you ready to take charge of one of the most vital systems in a fast-growing B2B SaaS company? Join our Revenue Operations (RevOps) team at Qualia, where you will have access to the resources and tools that fuel our rapid growth.

As the Billing Systems & Operations Lead, you will own Qualia’s billing platform, becoming the key expert and operational steward throughout the complete billing lifecycle. Initially, you will oversee a significant billing system project, leading cross-functional efforts to stabilize and enhance the platform. Once established, you will serve as the long-term platform guardian, maintaining, optimizing, and evolving it as Qualia's pricing, packaging, and payment structures become increasingly complex. Your responsibilities will include addressing pivotal business inquiries such as:

  • How does a new pricing or billing structure integrate into our architecture, and what potential limitations or risks exist?
  • How can we develop a billing ecosystem that is robust and automated enough to scale with our business?
  • What are the downstream effects of changes in product and packaging on provisioning, invoicing, and revenue recognition?
  • How do we ensure that all stakeholders, including finance, GTM, product, and engineering, have the billing data visibility they require?

If you're motivated by the challenge of organizing complexity and establishing yourself as the definitive authority on billing at Qualia, this is an opportunity you won't want to miss!

About Qualia

Qualia is at the forefront of B2B real estate technology, transforming the home buying and selling process into a more efficient and enjoyable experience. Our innovative platform provides transparency and clarity, connecting various stakeholders in the real estate ecosystem. With millions of consumers relying on our services, we are dedicated to enhancing the way real estate transactions are conducted.

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