IT Assistant

Position OverviewAction Against Hunger is at the forefront of the global initiative to eradicate hunger. Each year, we touch the lives of 28 million individuals through our innovative programs aimed at hunger prevention and treatment. Operating in 55 countries, our team of 8,990 dedicated staff collaborates with communities to tackle the root causes of hunger: climate change, conflict, inequity, and emergencies. Our ultimate goal is to foster a world free from hunger for everyone.As part of the Action Against Hunger International network, Action Against Hunger USA operates independently in eight countries, including Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia, and Haiti.Role SummaryThe Temporary Program Support Assistant role offers a unique opportunity for individuals seeking to gain practical experience within a humanitarian organization.Objective:This position will assist in advocacy campaigns, policy research, and public engagement initiatives aimed at addressing the underlying causes of hunger and promoting humanitarian diplomacy in the Horn of Africa. Key responsibilities include researching policy matters, monitoring humanitarian contexts, supporting digital campaigns, facilitating workshop logistics, drafting advocacy materials, and providing administrative support to Advocacy leads.Under the guidance of the Regional Advocacy Specialist, the Temporary Program Support Assistant will help execute Action Against Hunger's advocacy strategy to enhance the organization's influence and visibility in the Horn of Africa and strengthen awareness of our mandate and programs among partners, donors, the media, and the public.Key ResponsibilitiesAssist in planning and implementing advocacy initiatives.Help develop advocacy content, including multimedia packages, policy analyses, toolkits, and social media engagement materials.Support the production and finalization of advocacy and external relations materials.Coordinate advocacy workshops, campaigns, and events.Monitor humanitarian developments in strategic areas relevant to ACF USA.Manage external relations, including website and social media content, in partnership with the Global Communications team.Perform other relevant duties as assigned.

Role overview The Director of Programs at Jacaranda Health leads strategy and coordination across three core streams: PROMPTS (digital SMS support for mothers), MENTORS 2.0 (capacity building), and Data & Advocacy (county data sharing, quality improvement, and health financing advocacy). This senior leader connects multiple initiatives in a complex, multi-county landscape, translating strategic goals into practical outcomes. The position is based in Nairobi and reports to the Director of Kenya Programs. Key responsibilities Oversee donor-funded grants and manage resources effectively. Build and sustain partnerships with county governments and the Ministry of Health. Hold full accountability for program outcomes throughout Kenya. Lead a team of four managers and more than 30 staff working across program, helpdesk, and field roles in over 24 counties. Direct reports HSS Manager Service Delivery Program Manager Helpdesk Manager Health Financing Technical Advisor Terms of engagement One-year contract, with potential for renewal Commitment to diversity Jacaranda Health welcomes applications from qualified individuals of all backgrounds, regardless of race, ethnicity, religion, gender, sexual orientation, disability, or any other protected status.

Lead initiatives to attract and retain clients through strategic, solution-oriented business development.Oversee customer onboarding, training, and successful integration of AI-driven products.Serve as the main liaison between clients and our internal product and technology teams.Create and conduct impactful training sessions for clients and partners.Facilitate pilot programs, demonstrations, and ensure success post-implementation.

At Ajua, exceptional customer experience is at the heart of our mission, and we are seeking a dedicated Customer Success Engineer to deliver a top-tier experience across all our products.The ideal candidate will provide both onsite and remote engineering support, managing the entire lifecycle of incidents and problems to enhance customer satisfaction with Ajua’s offerings. This role demands close collaboration with various teams across all levels of technical support and engineering.Key Responsibilities:Act as a level-two support engineer for production services deployed at customer locations, along with centrally managed services.Implement and maintain monitoring systems at client premises, coordinating with service desk personnel to ensure optimal service uptime.Compile and present service reports, including insights and implementation plans for service improvement.Lead service improvement initiatives that involve customer engagement.Gather and document requirements during the project discovery phase to ensure a smooth delivery process.Convert gathered requirements into comprehensive technical design documents, including Product Definition, High-Level Design, and Low-Level Design documents.Draft technical proposals for various projects.Support sales calls where technical aspects of projects require clear explanations to customers.Deliver on the various technical facets of the Ajua Delivery Model.Foster and maintain strong technical relationships with customers' engineering and business management teams.Assist in reporting requirements as they arise with customers.Develop and engineer support tools to enhance Ajua’s products and services.

We are seeking a proactive and skilled Assistant Manager of Learning & Development to join our dynamic team at rhg in Nairobi. This role is crucial for enhancing employee skills and promoting a culture of continuous learning within the organization. The ideal candidate will collaborate closely with various departments to identify training needs, design effective training programs, and evaluate their impact on performance.

We are seeking a dynamic and results-driven Production Supervisor / Assistant Plant Manager to oversee daily manufacturing operations. The successful candidate will play a pivotal role in supervising production activities, ensuring that targets are met efficiently while fostering a motivated and skilled workforce. Key responsibilities include:Implementing cost-effective manufacturing processes.Managing and inspiring production teams to achieve performance targets.Conducting training programs to boost team skills and productivity.Enforcing workplace discipline and resolving conflicts among employees.Ensuring that all products comply with company and regulatory quality standards.Collaborating closely with the quality control team to tackle production challenges.Implementing corrective actions to uphold high-quality output.Ensuring adherence to health and safety regulations in the production area.Conducting safety training and implementing risk mitigation strategies.Maintaining compliance with industry standards and government regulations.Monitoring raw material inventory levels and coordinating with procurement.Optimizing resource utilization to minimize waste and production costs.Analyzing production data to identify areas for process enhancement.Preparing and submitting reports on production performance and efficiency.Assisting in the implementation of new technologies and automation when necessary.Performing any other duties or responsibilities as assigned.

Role Overview Louis Dreyfus Company seeks an Assistant Liquorer focused on cupping and coffee roasting at our Nairobi location. This position supports the evaluation and roasting of coffee beans, playing a direct role in upholding our quality standards and sustainability goals. What You Will Do Assist with cupping sessions to evaluate coffee bean quality and flavor profiles Support the roasting process to achieve desired taste and consistency Contribute to quality control measures for coffee products About Louis Dreyfus Company Louis Dreyfus Company is dedicated to delivering high-quality coffee while maintaining a strong commitment to sustainability throughout the supply chain.

Job Overview:We are seeking a dedicated Assistant Country Officer to join our team at Recours Global HR in Nairobi. The successful candidate will support the implementation of the JDS scholarship project in collaboration with a Japanese officer.Key Responsibilities:Assist in executing the JDS scholarship project alongside the Japanese officer.Coordinate recruitment and selection processes for scholarship candidates.Facilitate the admission and transfer of scholars to Japanese universities.Engage with various project stakeholders, including government officials and partner organizations in both Kenya and Japan.Support accounting tasks including invoice management and documentation.Perform secretarial duties such as bookkeeping, data entry, document creation, and distribution.Manage visa and stay permit applications for Japanese guests through local immigration departments.Oversee daily maintenance of office equipment and supplies.Complete additional tasks as assigned.

Efficiently oversee intricate executive calendars, coordinating high-stakes meetings with both internal and external stakeholders to maximize time efficiency.Meticulously arrange domestic and international travel, including flights, accommodations, and comprehensive itineraries.Compose and refine critical communications, presentations, and reports with exceptional precision and attention to detail.Strategically organize and manage meetings, conferences, and events, ensuring all logistical elements and catering needs are seamlessly met.Act as a key liaison between executives, employees, clients, and external partners, upholding the highest standards of professionalism.Handle confidential and sensitive information with the utmost discretion, understanding the importance of executive-level communications.Effectively prioritize and manage incoming communications, including phone calls and emails, responding in a timely and professional manner.Establish and maintain efficient filing systems, ensuring meticulous organization of both digital and physical documents.Contribute to special projects and undertake additional tasks as assigned by executives, showcasing adaptability and dedication to organizational objectives.

CIMMYT is a pioneering, non-profit international organization committed to addressing the agricultural challenges of the future. We focus on enhancing the quantity, quality, and reliability of production systems for staple crops such as maize, wheat, triticale, sorghum, millets, and other related crops through applied agricultural science. Our work primarily benefits resource-poor farmers in the Global South, aiming to improve their livelihoods and resilience while promoting a more productive, inclusive, and sustainable agrifood system.To learn more, visit cimmyt.org.We are looking for an innovative and agribusiness-centric Product Manager to lead the demand-driven product development and delivery for dryland crops in East and Southern Africa. This role is crucial in ensuring that our breeding pipelines yield market-relevant, socially inclusive products that receive validation from stakeholders and are adopted widely.The Product Manager will oversee the entire product lifecycle from definition to late-stage validation, ensuring that products like sorghum, pearl millet, and groundnut are ready for market release and commercialization. This position requires strong communication skills to facilitate effective collaboration between Market Intelligence, Breeding, Seed Systems teams, and external partners.The role is based at CIMMYT’s Nairobi office, with travel across East and Southern Africa as needed for partner engagement, field validation, and commercialization readiness activities.

At Ajua, we place Customer Experience at the heart of our mission. As a Customer Success Engineer, you will exemplify exceptional customer engagement with our suite of innovative products. This pivotal role requires a deep understanding of Ajua's technology stack, allowing you to expertly guide clients through an impactful onboarding journey, ensuring a seamless experience. You will also collaborate with our engineering team to foster technological growth, attentively listening to customer feedback and exploring new solutions to enhance user experience.Key ResponsibilitiesGain comprehensive knowledge of Ajua’s platform stack and explore its technological potential.Ensure the uptime, performance, stability, and scalability of the Ajua platform for clients.Strive for optimal performance, quality, and responsiveness of applications.Participate in client and sales meetings to understand and address client challenges.Communicate technology capabilities and functionalities to clients in an easily understandable manner.Assist the customer success team in onboarding new clients.Manage technical projects with clients effectively.Guide customers through the Ajua journey from a technological perspective.Lead the delivery of client-centric technical projects.Support the Customer Success & Engineering team in resolving platform issues and requests.Steer the tech and Customer Success team towards developing a mature SaaS product.Facilitate client requests between customers and Ajua.Conduct user testing and maintain communication with clients from a technical standpoint.Work closely with the Engineering team throughout all phases of technical projects.Ensure proper system monitoring and alerts for the Ajua platform at client sites.Track additional feature requests from clients, notify the product team, and strategize implementation plans.Create, implement, maintain, and enhance test plans, scripts, and methodologies to ensure thorough testing of the Ajua platform.

Key Responsibilities:1. Drive the growth of the aftermarket business across various regions within the African territory.2. Address and resolve complaints from customers and dealers, including fault identification and correction.3. Troubleshoot and resolve issues regarding the installation and operation of chillers, packaged units, ducted split systems, and HVAC systems.4. Perform preventive, corrective, and breakdown maintenance on HVAC equipment and systems.5. Select appropriate replacement parts and manage the requisition of spare parts and consumables in accordance with company protocols for repairs and maintenance.6. Regularly maintain and update customer databases, service reports, and equipment maintenance history.7. Provide technical support and troubleshooting assistance.8. Conduct service training programs for service engineers and technicians representing distributors.9. Advise customers on repair options, including cost estimates, and recommend preventive maintenance strategies.10. Prepare quotes and execute service jobs efficiently.11. Respond promptly to emergency situations outside of regular hours to address immediate safety concerns.12. Assist customers in starting up and commissioning supplied equipment.13. Offer telephone and email support to customers for equipment startup or troubleshooting issues.

distro is hiring a NOC Technician in Nairobi to help keep our network infrastructure running smoothly. This is a full-time role focused on monitoring, troubleshooting, and maintaining a range of network systems for a managed service provider (MSP) environment. What you will do Monitor network performance using tools like SolarWinds, PRTG, Nagios, Zabbix, and in-house platforms. Track performance metrics such as bandwidth, latency, packet loss, and key KPIs. Respond quickly to alerts and outages, performing triage and diagnosis within SLA timeframes. Manage the full incident lifecycle, including root cause analysis and documentation. Act as the main escalation point for Tier 1 and Tier 2 support, escalating complex issues to higher-level engineers or specialized teams when needed. Coordinate with vendors and facilitate communication during major incidents. Apply firmware updates, patches, and configuration changes to network devices. Configure routers, switches, firewalls, load balancers, wireless controllers, VLANs, access control policies, and VPNs. Support change management and scheduled maintenance activities. Troubleshoot LAN, WAN, MPLS, SD-WAN, and wireless networks, including protocols like BGP, OSPF, EIGRP, and STP. Analyze network traffic with tools such as Wireshark and tcpdump. Address issues related to DNS, DHCP, firewalls, NAT, VoIP, and conference technology. Coordinate with field technicians for on-site troubleshooting and connectivity work, including WiFi site surveys and wireless optimization. Support third-party vendor troubleshooting for video conferencing and VoIP systems. Maintain detailed network documentation, diagrams, and SOPs. Produce post-incident and root cause analysis reports. Participate in capacity planning and continuous improvement projects. Work closely with engineering, logistics, and third-party vendors to support integration of new technologies.