Qualifications
Proven experience in a Level 2 IT support role or similar. Strong understanding of desktop operating systems, hardware, and software applications. Excellent communication skills, with the ability to interact effectively with diverse user groups. Experience with ticketing systems and remote support tools. Problem-solving mindset paired with a passion for customer service. Ability to manage multiple tasks and projects simultaneously. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
About the job
About the Role
Join ION's dynamic IT Service Desk team as a Level 2 IT Desktop Support Engineer, primarily located in the heart of New York City. Our team is a vibrant blend of technology enthusiasts equipped with exceptional technical expertise, practical problem-solving abilities, and a strong customer service ethos. In this role, you will engage with users through in-office interactions and remote communications via Teams chat, email, and more, supporting our clientele across the Americas. While managing daily ticketing and inquiries is essential, you will also have the opportunity to contribute to larger projects running concurrently, enhancing your professional growth.
About Lab49
ION is a leading technology firm that provides innovative solutions across financial markets. We pride ourselves on our collaborative culture and commitment to excellence, empowering our employees to drive transformative results for our clients. With a focus on continuous improvement and professional development, we invite you to be part of a team that values creativity and technical prowess.
