About the job
Role overview
The IT Helpdesk Administrator at Mach Industries acts as the primary contact for technical support needs throughout the company. Based in Huntington Beach, this position supports both Level 1 and Level 2 issues, covering a range of hardware, software, and network challenges. The administrator helps keep daily IT operations running smoothly, from troubleshooting problems to guiding users through technical questions.
What you will do
- Act as the main point of contact for employees seeking assistance with IT equipment and systems.
- Diagnose and resolve hardware, software, and network problems at both Level 1 and Level 2.
- Set up, configure, and maintain workstations, laptops, mobile devices, and related equipment.
- Perform routine network troubleshooting, such as checking connectivity, resetting devices, and verifying internet access.
- Manage user accounts and permissions in platforms like Active Directory, Google Suite, Slack, Okta, and other enterprise tools.
- Install, configure, and update software on workstations, addressing any software-related issues that arise.
- Provide support for peripheral devices, including printers, scanners, and monitors.
- Assist with maintaining IT documentation, such as user guides, technical procedures, and asset inventories.
- Escalate complex or unresolved issues to senior IT staff when necessary.
- Educate users on best practices for using IT resources effectively.
