Qualifications
Key Responsibilities:Provide first and second level support for internal usersAnalyze, prioritize, and resolve IT issues and service requests sustainablyManage and maintain tickets in the ticketing system according to ITIL-oriented processesSet up, configure, and maintain workstations (hardware and software)Install, configure, and administer end-user devices (clients, peripherals, mobile devices)Install, configure, and maintain standard software and specialized applicationsConduct software rollouts, updates, and patchesCollaborate with product management, development, and other departmentsCreate reports, documentation, and knowledge base entriesRequirements:Completed IT training or equivalent qualifications2–3 years of professional experience in IT support, service desk, or a comparable OSS environmentExcellent skills in analyzing and resolving user and system problemsStructured, solution-oriented, and independent working styleStrong technical and organizational understandingService-oriented, friendly, and professional demeanor towards usersClear and effective communication of solutions to clients and colleaguesAble to handle multiple tasks concurrently and prioritize customer-orientedTeam player with experience working in international, multicultural teamsFluent in German and English (both written and spoken)Candidates must provide a criminal record certificate (not older than three months)
About the job
D-ploy is a leading provider of IT and Engineering Solutions with a global reach, including operations in Switzerland, Germany, Czech Republic, Austria, the United Kingdom, and the United States.
We take pride in delivering outstanding and innovative services to numerous industry-leading clients. By fostering relationships and building trust within the IT community, we enhance our clients' IT productivity and contribute to their success and corporate values.
We are on the lookout for dedicated, adaptable, and solution-oriented individuals who are eager to work onsite in Marburg and become part of a dynamically growing and international organization.
Be part of our team!