IT Operations Support Intern

Join Pexa as an AML Support Lead where you will play a pivotal role in ensuring compliance and regulatory adherence within our organization. As a leader in the team, you will guide AML processes, oversee investigations, and collaborate with various departments to mitigate risks associated with anti-money laundering activities.Your expertise will contribute to the enhancement of our compliance framework, ensuring that we uphold the highest standards of integrity and efficiency in our operations. This position offers a unique opportunity to make a significant impact in a fast-paced environment.

Pexa is seeking a Risk Analyst to join the Anti-Money Laundering (AML) team in Melbourne. This position focuses on protecting the company’s operations from financial crime through careful risk analysis and compliance work. Role overview The Risk Analyst will assess risks related to money laundering, review data, and help develop strategies that meet regulatory standards. The work supports Pexa’s commitment to strong risk management and regulatory compliance. Key responsibilities Conduct detailed assessments of AML risks across business activities Analyze data to identify trends and potential areas of concern Support the implementation of risk mitigation strategies Help ensure compliance with relevant regulatory requirements Team and impact This role works closely with colleagues who are committed to improving Pexa’s AML framework. The Risk Analyst will have the chance to shape processes and contribute to ongoing enhancements in risk management.

Join Block, Inc. as a Senior Lead in our Australia Escalations Support team, where you will be at the forefront of resolving complex customer issues related to our Square and Afterpay products. You will lead a dynamic team, implement innovative support strategies, and ensure high levels of customer satisfaction. Your expertise will guide our operational improvements and enhance our service delivery.

Join INEOS Automotive – Built For MoreOur JourneyAt INEOS Automotive, we are on a mission to revolutionize the 4X4 market. From our initial vision to creating prototypes, we have established ourselves as a formidable player in the 4X4 development and manufacturing arena. With collaborations with industry giants, a world-class production facility, and a dedicated team, we have successfully delivered Grenadiers to customers globally and are excited about our upcoming double cab pickup, the Quartermaster.Our CultureAt INEOS, we believe that nothing worth achieving comes easy. Our team of approximately 1500 employees across 10 locations and 44 nationalities thrives on challenges. We are committed to fostering extraordinary achievements through resilience, rigor, and a sense of humor. If you resonate with our ethos, we invite you to connect with us.Role OverviewThe Technical Support Lead will play a pivotal role by collaborating with the Regional Team, INEOS Grenadier Retailers, and our Global Technical Team. This office-based position involves ensuring exceptional vehicle support from a Technical Service perspective, focusing on maximizing vehicle uptime and empowering partners to deliver outstanding customer service.Key ResponsibilitiesPrioritize customer-centric approaches in all activities and decisions.Collaborate closely with Aftersales and Technical Service Engineering teams to create efficient cross-functional processes.Conduct field visits to retailers and customers for support and event collaboration with the Hambach assembly plant.Analyze root causes to enhance vehicle quality, reduce claims, and minimize repeat repairs.Oversee warranty activities, ensuring compliance with Prior Work Approval (PWA) policies.Engage with head office technical teams to identify risks and opportunities for vehicle and customer experience enhancement.Support workshops and repair centers with a “fix once, fix first” strategy to boost repair efficiency.Deliver technical training to technicians at both onsite and head office facilities.Provide alternative customer support solutions in areas with limited network coverage and identify network gaps.Contribute to both short- and long-term service solutions and early vehicle development to ensure lasting engineering responses to customer concerns.QualificationsExtensive experience (8-10 years) in Technical Support or Aftersales within the automotive sector.Proven ability to analyze complex technical issues and implement effective solutions.Strong interpersonal skills with a focus on customer service excellence.Capability to work collaboratively in a dynamic and diverse team environment.

RELEX Solutions is a premier Supply Chain Software provider that specializes in innovative solutions designed to enhance operational efficiency for businesses. We pride ourselves on our dynamic and collaborative team, which is dedicated to accelerating growth through targeted marketing strategies. At RELEX Solutions, we are on a mission to achieve humble world domination and are searching for creative minds like yours to help us along the way!As a rapidly expanding Finnish software entity focused on retail and manufacturing planning processes, we empower our clients to become faster, more effective, and ultimately more profitable. As an employer, we place a strong emphasis on supporting our employees just as much as we do on optimizing supply chains. You will enjoy significant autonomy, a vibrant company culture, diverse development opportunities, and a work-life balance that we actively foster.We are currently inviting applications for the position of Application Support Specialist to join our Technical Support team in Melbourne. In this role, you will collaborate with a group of highly skilled professionals dedicated to resolving complex issues as part of the second line of support for our RELEX customers.Your contributions will be vital in meeting our customers' needs while adhering to our Service Level Agreements (SLAs). Our team operates 24/7, which means our members work across various time zones.Key Responsibilities:Delivering software support to global clients confronting challenges in their production environments.Managing intricate application issues and providing solutions efficiently.

Join our dynamic team at medhealth3 as a Business Support Officer in Melbourne. In this pivotal role, you will provide essential support across various business functions. Your organizational skills and attention to detail will be crucial in streamlining processes and enhancing operational efficiency.We are looking for a proactive individual who thrives in a fast-paced environment and is eager to contribute to our company's success. If you have a passion for supporting business initiatives and a desire to grow within a forward-thinking organization, we want to hear from you!

Role Overview AECOM is hiring an Aviation Lead in Melbourne. This position leads aviation projects, guiding teams to deliver safe and efficient solutions. The role focuses on managing project delivery and supporting innovation within the aviation sector. What You Will Do Lead and manage aviation projects from planning through execution Oversee project teams to maintain high standards of safety and operational efficiency Support the development of new aviation solutions Collaborate with a diverse group of professionals across disciplines About the Team Work alongside colleagues with varied backgrounds, all focused on delivering results for clients in the aviation industry. The team values collaboration and strives for impactful outcomes on every project.

Role overview KPMG Australia seeks a Salesforce Delivery Lead based in Melbourne. The role centers on leading teams through Salesforce solution implementations, making sure each project aligns with client objectives and delivers value. What you will do Guide and manage teams responsible for delivering Salesforce projects Collaborate directly with clients to understand their business requirements Align project goals with what clients expect and need Oversee the delivery process to help achieve strong project outcomes Team context This position sits within KPMG’s technology practice. The team focuses on delivering Salesforce solutions that help clients grow and transform their businesses.

We are seeking an enthusiastic and dedicated Area Lead for Oceania to join our dynamic team at On Running. In this role, you will be responsible for driving our brand's growth and presence in the Oceania region. You will work closely with local retailers, manage marketing initiatives, and ensure our customers have an exceptional experience with our innovative products.Your leadership will be critical in establishing and nurturing partnerships that align with our mission. If you are passionate about running and have a proven track record in sales and brand management, we want to hear from you!

Join Quad Lock as a Sales Administration Lead and play a pivotal role in optimizing our sales processes. You will oversee the sales administration team, ensuring efficiency and accuracy in all sales-related tasks. Your expertise will support our sales team in achieving their targets and enhancing customer satisfaction.In this dynamic position, you will be responsible for managing sales data, preparing reports, and collaborating with various departments to streamline operations. If you are a proactive problem-solver with a passion for sales and administration, we want to hear from you!

Become a Part of Centorrino Technologies: Innovate, Support, and Thrive!At Centorrino Technologies (CT), we are a vibrant community committed to exceeding expectations. Recognized as a Great Place to Work for 2024-2025 and listed among Australia’s Best Medium Workplaces for 2025, our eNPS score of 68 highlights our focus on employee satisfaction.As our team continues to grow, we are eagerly searching for a Part-Time Desktop Support Officer to provide top-tier onsite technical support to our clients in Melbourne. This role requires your presence at customer sites on Tuesdays, Wednesdays, and Fridays.Your mission will be to offer friendly, knowledgeable assistance to users while maintaining a positive demeanor. You will engage with various technologies, including Mac and PC systems, tablets, server setups, network infrastructures, and voice platforms, with the majority of server and network support managed by our specialized teams.Key Responsibilities:Facilitate the smooth daily operations for our customers.Build rapport with end-users through personable interactions.Work collaboratively to identify and enhance existing processes.Proactively seek customer feedback to improve service delivery.Identify unstructured requests and work with peers to develop processes.Maintain updated documentation and procedures consistently.Handle day-to-day technology issues and coordinate with external third-party vendors.Collaborate with teams across the organization to achieve excellent customer outcomes.Desired Qualifications:A genuine passion for delivering outstanding customer service, showcased by your ability to resolve technical issues, even for friends and family.A strong interest in technology with a commitment to ensuring all systems run optimally, coupled with a willingness to learn new solutions and concepts.Effective communication skills, remaining calm and clear while troubleshooting technical problems.A positive, can-do attitude supported by a history of helping others with technology challenges.Exceptional verbal and written communication skills.

Join AKQA, a part of WPP, as a Lead Experience Designer, where our Experience Design discipline defines the cutting edge of innovation, creativity, and craftsmanship. In this pivotal role, you will envision the future and help create impactful digital experiences for leading brands that are intuitive, engaging, and emotionally resonant.As a Lead Experience Designer, you will be at the forefront of designing digital experiences that seamlessly blend imagination with technology and cultural insights, resulting in meaningful products and services. Collaborating with a diverse team of strategists, visual designers, UX architects, and researchers, you will influence online platforms, design systems, mobile applications, and new digital experiences. By setting a positive example, you will mentor fellow designers, motivate clients, and deliver groundbreaking work.At AKQA, you will thrive within an innovative and inclusive culture, working alongside some of the most talented professionals in their fields. We offer opportunities for personal and professional growth within a creative and technologically advanced team, emphasizing continuous development. Our hybrid work model promotes flexibility and work-life balance, ensuring you can pursue your career aspirations while maintaining a healthy personal life.

Join us in leveraging technology to create a significant positive impact on the environment!Kraken is at the forefront of pioneering global advancements in the energy sector.As a forward-thinking technology firm, we are dedicated to developing a smart and sustainable energy ecosystem. Our innovative solutions enhance renewable generation, create a more sophisticated grid, and empower utilities to deliver outstanding customer experiences. Our operating system for energy is revolutionizing the industry worldwide, benefiting everyone involved.Now is an exhilarating time in the energy landscape. Help us shape a sustainable future and make a tangible difference!Kraken CustomerOur mission: to build the most advanced AI-driven platform for energy management. We focus on optimizing resources and delivering exceptional customer experiences through sophisticated Customer Information Systems (CIS), billing, meter data management, CRM, and AI-enhanced communications. Kraken is leading the charge of innovation in the energy sector.Why this matters: the energy landscape of the future will be vastly different from what we know today. We must not only envision this future but actively construct it now.Our TeamMembers of the Kraken Tech team embody our values; we prioritize decisions driven by simplicity, customer benefit, and efficiency. We are passionate about how Kraken can transform the lives of customers and operations teams in other companies, and we firmly believe that Kraken is an essential tool in addressing the climate crisis. We are fundamentally reshaping how energy companies operate, placing customer satisfaction and cost efficiency at the forefront with a talented workforce, advanced technology, and innovative practices.Who We're SeekingWe are on the lookout for an exceptional mid-level Client Delivery Lead with experience collaborating with technical stakeholders (developers, QA, solution architects) within the Australian energy sector. If you are passionate about enhancing customer experiences, developing outstanding products, harnessing technology, and uniting teams to discover solutions, then you’ve found your ideal role!Our organization values flat hierarchies and agility, and we aim to maintain this structure. We seek hands-on Client Delivery Leads who can bolster our capabilities across the business with Kraken and other partners as we continue to expand. Our Delivery Leads are tasked with solving complex challenges with innovative products.

Join Shield AI, a pioneering deep-tech firm founded in 2015, dedicated to safeguarding service members and civilians through advanced intelligent systems. Our innovative product lines include the V-BAT and X-BAT aircraft, along with Hivemind Enterprise and Hivemind Vision. With a global presence, Shield AI's technology plays a crucial role in operations around the world. Explore more at www.shield.ai and connect with us on LinkedIn, X, Instagram, and YouTube.In the role of Modelling and Simulation Lead within our Hivemind Solutions team, you will spearhead the Modelling and Simulation capabilities for our autonomous mission programs based in Australia. Your primary focus will be to create and enhance simulation and testing environments essential for our autonomy engineers as they develop, test, and showcase autonomous solutions for uncrewed aircraft. You will oversee multidisciplinary engineering teams in the design, implementation, and integration of high-performance, real-time simulation frameworks across distributed systems, containerized environments, and hardware-in-the-loop setups. Your contributions will directly influence critical customer programs, internal research and development, and vital autonomy projects, ensuring our simulation ecosystem remains robust, scalable, and operationally representative.

Hello! We are Fever, the premier technology platform for culture and live entertainment, committed to making culture and entertainment accessible to everyone.Our goal? To transform how individuals engage with live entertainment through our innovative technology and data-driven strategies. Every month, our platform captivates over 300 million people across more than 40 countries, inspiring them to explore unforgettable experiences while empowering event creators with the tools they need to scale, innovate, and reach diverse audiences.Our achievements include collaborations with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, as well as the presentation of internationally acclaimed experiences, all supported by prominent global investors. Impressive, right?We are seeking forward-thinkers with a proactive attitude who are excited to shape the future of entertainment!Are you ready to join us on this journey?Now, let’s dive into this role and how you can contribute to Fever's mission.ROLE OVERVIEW:The Real Estate Lead plays a pivotal role in our organization by managing world-class venue services for our partners. This position involves overseeing the complete lifecycle of venues within the region, including scouting, negotiating, contracting, operational management, and financial oversight.Responsibilities:Scouting & Contracting:Develop property briefs for agents, landlords, and developers.Establish and nurture a network of agents, landlords, and developers.Identify and evaluate venue opportunities, conducting inspections and due diligence with internal and external stakeholders.Negotiate favorable terms with landlords.Collaborate with Fever's legal and business teams to finalize contractual agreements.Document relevant information in the Salesforce scouting database.Finance & Metrics Management:Prepare and report monthly venue Profit and Loss statements.Monitor operating and capital expenditures, as well as revenue streams (rentals, grants, etc.).Implement and oversee cost-saving strategies.Process venue invoices and ensure prompt payments.Accurately allocate shared costs (e.g., utilities) to respective projects and partners.Track usage of consumables (e.g., restroom supplies, light bulbs) and forecast associated costs.

Join MYOB as the Director of Customer Success and Support, where you will lead our customer-centric initiatives and support teams to enhance client satisfaction and drive retention. You will be responsible for establishing strategies that ensure exceptional service delivery and foster strong customer relationships.

Join our dynamic Fastmail team as a Senior Tier 3 Customer Support Agent in our Melbourne office, where you will become an integral part of a dedicated team of specialists focusing on customer engagement and satisfaction.In this role, you will provide expert guidance and solutions to our customers, addressing technical challenges with precision and care. Your day-to-day responsibilities will involve crafting insightful responses that address complex queries, whether it’s troubleshooting an intricate IMAP setup or explaining our premium features. Every interaction is an opportunity to make our customers feel valued and understood.Fastmail: Pioneering Email SolutionsSince 1999, Fastmail has been at the forefront of independent email services, proudly headquartered in Melbourne, Australia, and serving a diverse global clientele. Our mission is to enhance the email experience for our users by delivering a premium service that they are eager to support. We are committed to improving email standards and technology while championing open-source initiatives and advocacy efforts.To fulfill our mission, we rely on a passionate team that prioritizes customer service, product enhancement, and industry innovation.Our Core ValuesAt Fastmail, our principles guide our actions:We are responsible digital citizens — advocating for open protocols and fostering positive relationships in technology.We drive innovation — leading our industry by developing and refining standards and technologies.We pursue knowledge — maintaining a curious mindset to deeply understand our systems.We encourage collaboration — achieving consensus through open dialogue and teamwork.Your RoleAs a Senior Tier 3 Support Agent, you will tackle the most challenging technical issues. Your key responsibilities include:Resolving intricate technical escalations while delivering outstanding customer service across various channels such as email and social media.Applying advanced troubleshooting skills, conducting root cause analyses, interpreting logs, and demonstrating extensive product knowledge.Exercising sound judgment in managing sensitive situations independently.Mentoring Tier 1 and Tier 2 support agents, enhancing their technical and customer service competencies.Safeguarding customer security and privacy by identifying suspicious activities, preventing abuse, and enforcing verification protocols.Creating and updating high-quality documentation including help articles, internal manuals, and technical reports for engineering teams.Collaborating with our global team (in the US and India) via Slack, email, and daily Zoom meetings, with flexibility for time zone variations.

Role Overview Qantas Group is hiring a Lead Business Analyst in Melbourne. This role focuses on using data analysis and strategic insights to improve business performance. The position works closely with teams across the company to gather requirements, create solutions, and support strategies that match Qantas Group's goals. Key Responsibilities Analyze business data to identify trends and opportunities. Work with cross-functional teams to understand needs and challenges. Develop and recommend solutions that support company objectives. Help implement strategies that drive measurable results.

Who is Quantium?Quantium stands at the forefront of data science and artificial intelligence, having been established in Australia in 2002. With a global workforce of over 1,200 professionals across 14 locations, we possess a distinctive blend of product and consulting services that empower businesses to extract maximum value from data and analytics. Our partnerships with some of the world's largest corporations aim to create a more intelligent world through innovation.Operating within the Woolworths ecosystem, wiqConsumer is dedicated to transforming retail data into groundbreaking insights for FMCG companies across Australia and New Zealand. Leveraging advanced products such as Q.Checkout and Q.Scan, we serve as the vital link between retailers and suppliers, facilitating smarter decision-making on a large scale. Our commitment extends beyond mere data analysis; we are pioneering AI solutions in collaboration with Australia's most trusted retail partners, shaping the future of retail intelligence.As a Lead Consultant, you will oversee a small team, making previous management experience essential. You will also be instrumental in driving our ongoing success by ensuring that value is consistently identified and delivered to our clients through Quantium’s innovative analytics solutions and customized projects. Your relationship management skills, analytical mindset, and desire to understand customer needs will be key to thriving in our collaborative environment.