IT Service Desk Analyst

Frasers GroupPetaling Jaya

On-site Full-time

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Experience Level

Entry Level

Qualifications

All technical training will be provided through our IT Training Programme during onboarding. No prior experience is required, but candidates should demonstrate a passion for IT and a commitment to personal growth. Possess strong teamwork skills and communicate effectively to provide and receive support. Bring a friendly and approachable demeanor. Have a problem-solving mentality, with the ability to think clearly under pressure. Effectively manage and prioritize a busy workload. Experience in a customer-facing role is advantageous. Familiarity with retail or warehouse environments is a plus.

About the job

Manage and resolve IT support queries from our global Head Office, Warehouses, and Retail locations.
Deliver comprehensive IT support through our contact centre and ticketing system.
Provide in-person assistance to end users and collaborate with the Infrastructure Manager at our office's “Tech Bar” for hardware and software issues.
Assist with additional tasks as assigned by your supervisor.
Support the IT team in preparing hardware and software setups.
Troubleshoot issues and efficiently manage ticket queues.
Escalate complex problems to senior team members as necessary.
Create technical documentation and knowledge articles to enhance team resources.
Exhibit self-motivation and proactively pursue personal development opportunities.
Work on a rotating shift basis with hours from 4 AM to 1 PM, 7 AM to 4 PM, and 9 AM to 6 PM.
Weekend and public holiday shifts may be required based on rotation.

This position is office-based, with flexible work-from-home options available for the 4 AM shift and weekend duties.

About Frasers Group

At Frasers Group, we're redefining the retail landscape through digital innovation and unparalleled shopping experiences. Our mission is to deliver the finest sports, premium, and luxury brands globally, enhancing the retail journey for our consumers. Our prestigious portfolio includes brands like Sports Direct, FLANNELS, USC, Frasers, and GAME. Our in-house IT team is dedicated to excellence, ensuring that we are not reliant on external vendors for our core systems. We offer ample training opportunities and hands-on learning experiences, alongside our Frasers Champion bonus scheme, where outstanding performers are recognized and rewarded.

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