IT Service Desk Analyst

interactive investorLeeds, England, United Kingdom

On-site Full-time £25K/yr - £35K/yr

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Experience Level

Experience

Qualifications

Qualifications:Minimum of 1 year of experience in an IT Service Desk environment. Strong technical and diagnostic skills. Excellent communication and customer service abilities. Ability to work under pressure and manage multiple tasks simultaneously. Familiarity with IT service delivery tools and processes.

About the job

Join Our Team as an IT Service Desk Analyst!

Location: Leeds, on-site (5 days a week)

Salary: £25,000 - £35,000

*Candidates must be available for early and late shifts (7am - 5:30pm) on a rotating basis. Early Shift: 07:00 - 15:30, Late Shift: 09:00 - 17:30*

About Us:

At interactive investor, we are proud to be the UK's leading flat-fee investment platform, empowering our customers to take charge of their financial futures. With nearly 30 years of experience, we have weathered the ebbs and flows of the market, growing our assets under administration to nearly £75 billion and serving over 450,000 satisfied customers.

We offer a wide array of investment options, including pensions, ISAs, shares, funds, trusts, and ETFs, all for a simple, predictable monthly fee. Our award-winning team of financial journalists and vibrant community of investors provide expert insights and support, ensuring our customers are well-informed every step of the way.

Role Overview:

We are looking for a dedicated IT Service Desk Analyst to enhance our IT Service Desk team. This critical role involves swiftly addressing and resolving user incidents and requests through various channels, including email, phone, and our internal IT service delivery tools. The ideal candidate will possess a minimum of one year of experience in a high-volume Service Desk environment, demonstrating the ability to adhere to company protocols and manage tight deadlines effectively.

You will be responsible for maintaining high customer satisfaction by keeping users informed about the status of their incidents in accordance with agreed Service Level Agreements (SLAs). Building strong relationships with colleagues and customers alike is essential as you work towards delivering exceptional IT services.

The successful candidate will report directly to the IT Service Desk Team Leader and will exhibit enthusiasm, outstanding customer service skills, and a proactive work ethic.

Key Responsibilities:

Assume personal responsibility for achieving objectives aligned with our company values.
Ensure all incidents and service requests are logged, tracked, and resolved in accordance with established standards and procedures.
Collaborate with team members to provide efficient and effective IT support to all internal customers.

About interactive investor

interactive investor is the UK's premier flat-fee investment platform, dedicated to empowering investors to take control of their financial journeys. With nearly three decades of experience, we are proud to manage significant assets and provide an extensive range of investment options, complemented by expert insights and a supportive community.

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