IT Service Management Quality Assurance Lead

Procom ServicesPlano

On-site Contract

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Experience Level

Mid to Senior

Qualifications

Mandatory Skills for IT Service Management QA LeadM. Tech / B. Tech / BE / MCA in Computer Science or Information Technology.3-5 years of experience in software quality and testing within the IT Service Management sector. Expertise and hands-on experience with one or more ITSM technologies/platforms such as IT Service Management applications, Event Management, Incident Management, or Event-Incident integration. Familiarity with integrations like CMDB (ServiceNow) and data/event collectors (SCOM/CA Spectrum). Proficient in both white box and black box testing methodologies and tools. Knowledge of quality processes, tools, and data quality standards, including metrics, life cycles, and data usage. Understanding of modern software process frameworks like CMMI and ITIL is an added advantage. Experience in diverse software development life cycles including Waterfall, Agile, and Iterative.

About the job

IT Service Management Quality Assurance Lead

Procom Services is seeking a skilled IT Service Management Quality Assurance Lead for a contract position in Plano, TX.

Role Overview

We are in search of a Quality Assurance Lead with extensive experience in testing and ensuring the quality of software products and applications within the IT Service Management domain. The ideal candidate will possess a comprehensive understanding of overarching objectives while also being detail-oriented, capable of assessing all system use cases and interactions. This role requires the ability to create meticulous testing plans, execute them effectively, and provide final approval on product quality.

Proficient in hands-on end-to-end testing, particularly with IT Service Management applications such as HPE BSM, HPE Service Manager, or ServiceNow.
Design, develop, review, and maintain test plans and test cases.
Estimate, plan, and implement QA schedules efficiently.
Manage QA documentation concerning defects, procedures, and processes.
Troubleshoot application/product issues and coordinate with relevant teams for resolution.
Contribute to architecture, design, and code reviews, including static code inspections.
Ensure product quality through continuous testing and code refinement.
Identify regression coverage for code changes for each release/sprint.
Basic understanding of performance testing and associated tools.
Define performance test plans and demonstrate foundational knowledge of performance testing tools.
Act as a quality champion, aiding in the implementation of standards and processes.

Start Date: ASAP

Assignment Length: 6+ months

Note: We cannot work with candidates on H1B Visas or those represented by third parties.

About Procom Services

Procom is a premier provider of professional IT services and staffing solutions for businesses and government entities across Canada. With revenues exceeding $500 million, Procom has been recognized as the 3rd largest professional services firm in Canada and the largest Canadian-owned IT staffing and consulting company. Areas of Expertise:Application DevelopmentProject ManagementQuality AssuranceBusiness/Systems AnalysisData Warehouse & Business IntelligenceInfrastructure & Network ServicesRisk Management & ComplianceBusiness Continuity & Disaster RecoverySecurity & PrivacySpecialties:Contract Staffing (Staff Augmentation)Permanent Placement

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