Qualifications
We are looking for candidates who possess a BA/BS Degree in a related technology field or equivalent experience. You should have a minimum of 3 years of extensive experience in an IT support role, along with solid knowledge and experience in installing and configuring Windows 10.Prior experience with Dynamics CRM and SharePoint is essential, as is excellent verbal and written communication skills. The ideal candidate must demonstrate the ability to work independently and self-direct their efforts. Preferred qualifications include experience with Office 365, Microsoft SQL, and functional knowledge of Microsoft Dynamics NAV.
About the job
As an IT Support Engineer at fabergent, you will play a pivotal role in ensuring the seamless operation of our SaaS solutions. Your responsibilities will include providing level I and II support for our SharePoint, Dynamics CRM, and NAV platforms. You'll work closely with both customers and internal teams to swiftly resolve issues and incidents, ensuring a high level of satisfaction.
In addition, you will be responsible for onboarding new employees, which includes configuring laptops and PCs for use in an O365 environment. Your role will also involve documenting network processes, procedures, and best practices to enhance our IT support framework.
As part of our commitment to providing outstanding service, you will be included in our 24x7 emergency on-call rotation, which may require you to work nights and weekends during maintenance periods and service outages.
About fabergent
fabergent is dedicated to providing innovative IT solutions that empower businesses to thrive in a digital landscape. Our team is committed to delivering exceptional service and support, ensuring our clients can focus on their core operations while we handle their IT needs.
