About the job
Angi, Inc. connects homeowners with skilled professionals for a wide range of home service projects. With over 300 million projects completed and a team of 2,800 employees worldwide, Angi has established a trusted platform for both homeowners and service providers.
Role overview
The IT Support Lead is a central member of the Technical Operations team at Angi’s Denver office. This position requires working onsite 3 to 5 days per week, with some flexibility for remote work as team needs allow. The role focuses on maintaining reliable technology for all employees while fostering a collaborative and improvement-driven culture. Strong technical expertise, a commitment to customer service, and a willingness to mentor others are all important in this position.
What you will do
- Act as the Tier 3 escalation point for complex hardware and software issues that surpass standard technician support.
- Lead and participate in projects such as site deployments, migrations, event support, and managing conference room technology.
- Audit and enhance deployment runbooks, standard operating procedures, and the internal Knowledge Base to help reduce recurring incidents.
- Collaborate closely with Systems Engineering teams on incident response and joint initiatives to strengthen team capabilities.
- Mentor junior technicians and help set a high standard for technical support across the group.
Team culture
The Technical Operations group is committed to providing a dependable IT environment for Angi employees. Team members support each other, share knowledge, and work together to deliver strong service and technical solutions.

