IT Support Lead

Join Alloy as a Technical Support Engineer II, where you will be at the forefront of delivering exceptional technical assistance to our clients. In this role, you will troubleshoot and resolve complex technical issues while working closely with our engineering team to enhance product performance.Your expertise will help ensure customer satisfaction and retention as you provide timely solutions and insights. If you are passionate about technology and customer service, we encourage you to apply!

Fivetran builds technology that helps organizations integrate customer data into their data warehouses, removing the need for ongoing engineering or maintenance. The goal: make accessing and using data as reliable as flipping a switch. Every day, more companies use Fivetran to become data-driven. Role Overview The Customer Support Engineer II will join the API Connector Team, supporting customers as they use Fivetran’s data pipeline products. This role focuses on solving technical issues, collaborating with both customers and Fivetran teams, and ensuring that problems are resolved quickly and thoroughly. Customer Support Engineers are advocates for customers, working to resolve issues and prevent them from recurring. How You’ll Work This is a full-time, hybrid position based in either the Denver or Oakland office. The hybrid schedule includes two days per week in the office, supporting both remote flexibility and in-person teamwork.

Armis, the leader in cyber exposure management and security, is dedicated to protecting the entire attack surface while managing an organization’s cyber risk exposure in real time. In a world that continuously evolves without traditional perimeters, Armis empowers businesses to see, protect, and manage all critical assets—from the ground to the cloud. We safeguard Fortune 100, 200, and 500 companies, along with national governments and local entities, ensuring that vital infrastructure, economies, and societies remain secure 24/7.Headquartered in California, Armis is a privately held company committed to transforming the cybersecurity landscape.Technical Support EngineerLocation: This position is entirely remote, welcoming candidates from major cities across the USA.At Armis, we are making significant strides in the cybersecurity market. Joining our team means collaborating with passionate professionals on a mission to enable large organizations to leverage the latest connected devices without the fear of cyber compromises. As the foremost agentless device security platform, we are designed to protect unmanaged and IoT devices, delivering passive, real-time asset inventory, risk management, and detection & response to thwart cyber threats that could disrupt business operations.The Technical Support Team plays a crucial role in ensuring clients effectively utilize Armis products. We are dedicated to solving our customers' intricate technical security challenges, which is essential for achieving our mission. Our team collaborates closely with Operations, R&D, Solution Architects, Product, Customer Success, and other departments to guarantee seamless onboarding, deployment, and ongoing development for our clients.Responsibilities:As a Technical Support Engineer, you will deliver second-level support primarily to our US-based customers. You will serve as a vital knowledge resource for our expanding customer base, using your expertise to resolve pressing technical issues. Your creativity and innovative thinking will help create a lasting positive experience for our customers.In your daily tasks, you will take ownership of customer cases and troubleshoot complex technical challenges to ensure customer satisfaction and success.

Job Title: Technical Support EngineerLocation: Denver, CO - HybridAre you ready to make a meaningful impact with your work? Join Kaseware Inc., a dynamic company at the forefront of law enforcement and corporate security solutions. We pride ourselves on fostering a team of innovators and problem solvers who are dedicated to developing a platform that helps our clients save time, money, and even lives. We are searching for a passionate Technical Support Engineer to research, diagnose, troubleshoot, and resolve customer issues efficiently. You will engage with various systems, software, and hardware while adhering to standard protocols for escalating unresolved issues to the appropriate internal teams. Embrace the challenge of learning and innovating as you deliver cutting-edge technology to transform law enforcement and corporate security worldwide. If you thrive in a fast-paced startup environment and are eager to bring new technologies to our clients, we want you on our team!Note: This position requires supporting clients on dedicated shifts, which currently consist of 10-hour shifts for 4 days a week (schedule subject to change), including weekends and night shifts when necessary. Denver-based candidates will work in a hybrid model, allowing for 2 days of remote work per week.

Join Xometry as a Software Engineer II and contribute to innovative projects that redefine the manufacturing landscape. In this role, you will collaborate with cross-functional teams to design, develop, and enhance software solutions that empower our customers and optimize our operations. You will have the opportunity to work on challenging problems and make a significant impact in a fast-paced environment.

Join our dynamic team as a Product Support Engineer at Artech Information Systems LLC. In this role, you will be instrumental in ensuring exceptional customer satisfaction through effective product support and technical assistance. You will troubleshoot issues, provide solutions, and work closely with our development team to enhance product features. Your expertise will help optimize user experience and streamline processes.

Join our dynamic team at aircommunities as a Technical Support Specialist! In this crucial role, you will be the first line of support for our customers, assisting them with technical inquiries and ensuring a seamless experience with our products. Your expertise will help us maintain our commitment to exceptional customer service.

Datadog is looking for a Technical Account Manager II to join the team in Denver, Colorado. This position centers on building strong relationships with clients and supporting organizations as they use Datadog’s products. What you will do Act as the primary contact for clients’ technical questions Guide customers through the implementation and rollout of Datadog solutions Provide ongoing support to help clients make the most of Datadog Collaborate with internal teams to address client needs and support product adoption Location This role is based in Denver, Colorado.

SummaryAs a Systems Engineering Technician II, you will play a crucial role in providing technical support to federal, state, and local government agencies. Your responsibilities will include maintaining various communication systems, such as microwave, telephone, two-way radios, digital trunked radio, data, and video communications equipment. You will adhere to established protocols to ensure ongoing preventative maintenance and effective failure resolution, while also creating and updating circuit and equipment records to fulfill public safety and inter-government requirements.Roles & ResponsibilitiesYour primary duties will encompass:Collaborating on the design and installation of equipment tailored to meet agency requests and specifications, including the development of innovative electronic solutions.Utilizing test equipment such as service monitors, spectrum analyzers, T1 testers, power meters, and RF cable analyzers, while providing guidance to fellow team members.Demonstrating a clear understanding of TDM circuits and related equipment, including DS0, DS1, and DS3 signaling, as well as M13 and channel bank multiplexers.Identifying and diagnosing performance issues with subscriber radio equipment.Exhibiting knowledge of proper connectorization techniques for hardline coaxial cable.Understanding -48 VDC power systems, including rectifiers, inverters, and batteries.Providing 24/7 emergency repair services to ensure the reliability of public safety communications.Conducting repairs that may necessitate the use of four-wheel drive vehicles or Sno-Cat® to access remote locations under challenging weather conditions.Climbing towers exceeding 350 feet in height to install antennas, coaxial cables, and waveguides.

Platform Site Reliability Engineer IIAbout The RoleJoin Todyl's Application Platform Engineering team, where we focus on creating robust infrastructure, services, and frameworks that allow our application development teams to deploy services swiftly and securely at the heart of our security solutions. As a key member of this forward-thinking team, you will be instrumental in designing and engineering innovative solutions that are not only high-performing and resilient but also require minimal maintenance. Your contributions will significantly enhance the reliability and security of our platform, while also enabling our engineering teams to explore new frontiers in the security domain.Responsibilities:Develop tools and services to support Todyl's application hosting infrastructure, particularly in Kubernetes environments.Create automation to enhance reliability and minimize manual intervention for Day 2 Operations, emphasizing infrastructure-as-code methodologies.Implement and uphold security policies, access controls, and system patching, considering security hygiene as a paramount operational duty.Manage the attack surface of production infrastructure: identify vulnerabilities, prioritize remediation efforts, and drive CVE resolutions to completion.Operationalize security tools by establishing integrations, creating remediation workflows, and ensuring consistent follow-up on identified issues.Oversee features and services through deployment and stabilization; ensure work is completed only when stable in production and adequately documented.Collaborate with product and engineering teams to deliver solutions that align with stakeholder and business requirements.Enhance application monitoring and alerting to reduce detection and restoration times; analyze dashboards and logs to confirm successful deployments.Identify and pursue cost-optimization opportunities, including resource labeling, right-sizing, and efficiency enhancements to lower COGs.Participate in a weekly on-call rotation, resolve most issues independently, and update runbooks and documentation post-incident.Requirements:MUST HAVE: Experience managing Kubernetes and application hosting infrastructure.

Join Arista's Federal division as we empower critical missions across defense, intelligence, and civilian sectors. We are dedicated to assisting federal clients in modernizing and securing their networks while adhering to government regulations and cybersecurity standards.Your RoleAre you an accomplished Technical Support Engineer with a strong interest in mission-critical networking? At Arista, our Federal Technical Solutions Engineers play a pivotal role in supporting U.S. government customers relying on Arista products for secure and resilient networking solutions.As a Federal TSE, you will join a specialized support team that closely collaborates with federal agencies, system integrators, and defense contractors. Your deep technical expertise will ensure our solutions maintain exceptional performance, reliability, and compliance.You will partner with product management, software/hardware engineering, and customer engineering teams to resolve intricate technical challenges. Our team thrives on collaboration, continuous learning, and a shared commitment to customer success.Your ResponsibilitiesDeliver advanced technical support for federal clients through various communication channels, including phone and secure messaging.Diagnose and resolve complex hardware, software, and network configuration issues across data center, campus, and routing deployments.Collaborate with cross-functional teams to swiftly address escalated issues.Facilitate product installation and optimization while ensuring compliance with federal security and operational standards.Document customer interactions and recurring issues, providing feedback to engineering for ongoing product enhancement.Contribute to the development of knowledge base content and best practices specifically tailored for the federal networking community.

Join our dynamic team at Scotch as a Technical Support Specialist - Tier 2, where you will play a pivotal role in providing exceptional technical assistance to our customers. In this position, you will troubleshoot complex technical issues, guide users through problem-solving steps, and ensure that they receive the highest level of service. Your expertise will help us maintain our reputation for quality and reliability.

Since its inception, Fivetran has been dedicated to simplifying and securing data access, making it as reliable as electricity. With Fivetran, customer data seamlessly integrates into data warehouses, ready for querying without the need for engineering or maintenance. We take pride in empowering organizations to harness our technology daily, enabling them to become genuinely data-driven.About the RoleFivetran is revolutionizing data pipelines for the modern data landscape, serving thousands of companies. We are seeking a Customer Support Engineer for our API Connector Team. In this role, you will tackle exciting technical challenges while collaborating with both internal teams and external partners to ensure swift resolutions to issues. As a Customer Support Engineer, you will serve as the technical champion for our customers, working closely with passionate teams to provide an exceptional experience. Our holistic approach emphasizes not only resolving issues but also preventing them in the future.This is a full-time, hybrid position based in our Denver, CO office. Our hybrid work model allows for a combination of remote flexibility and in-person collaboration, requiring two days in the office each week to foster team connection and growth.

Are you a tech-savvy problem solver with a passion for systems engineering? At StemXpert1, we are looking for a dedicated Technical Systems Engineer to join our dynamic team in Denver, Colorado. In this role, you will have the opportunity to design, implement, and maintain complex systems that enhance our innovative solutions.You will collaborate closely with cross-functional teams to ensure seamless integration and functionality of our systems, utilizing your expertise in troubleshooting and optimization.

Join 360 IT Professionals as a Helpdesk Support Specialist, where you will be the first point of contact for technical support. Your role will involve troubleshooting hardware and software issues, assisting users with their inquiries, and providing exceptional customer service. This is an exciting opportunity to enhance your technical skills and contribute to a dynamic team in a fast-paced environment.

Join our dynamic team as a Desktop Support Specialist in Denver! In this pivotal role, you will provide exceptional technical support to our clients, ensuring their desktop environments are functioning efficiently. You will troubleshoot hardware and software issues, maintain IT equipment, and collaborate with various teams to enhance user experience and operational efficiency.

Join our dynamic team as an Application Support Engineer specializing in Linux systems. In this role, you will provide essential support to our applications, ensuring optimal performance and functionality. Your expertise will help troubleshoot and resolve issues while collaborating closely with development teams to implement effective solutions.

As a Technical Solutions Engineer specializing in NDO at Arista Networks, you will play a pivotal role in delivering innovative solutions and technical support to our clients. Your expertise will help enhance our network products and ensure customer satisfaction.Key responsibilities include collaborating with cross-functional teams to troubleshoot complex technical issues, providing pre-sales technical support, and ensuring seamless deployment of our solutions. Your ability to communicate effectively with clients and internal teams will drive the success of our initiatives.

Join our dynamic team at 360 IT Professionals as a Help Desk Support Specialist. In this role, you will provide exceptional technical support to our clients, assisting them with hardware and software issues, troubleshooting network problems, and ensuring a smooth user experience. Your contributions will be vital in maintaining high customer satisfaction and operational efficiency.