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Italian Customer Support Agent | Remote Courier Services

speakitjobsRemote — Greece
Remote Full-time

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Experience Level

Experience

Qualifications

RequirementsFluent in Italian and advanced proficiency in English. Previous experience in customer service, call center, or logistics/shipping support is preferred. Excellent communication skills, both written and verbal. Strong problem-solving abilities and keen attention to detail. Comfortable using computers, CRM tools, and shipment-tracking systems. Ability to multitask and manage a high volume of inquiries. Flexibility to work in shifts (if applicable).

About the job

Join our dynamic team as a dedicated Customer Support Agent for a prestigious global logistics and courier services provider. In this remote role, you will be the first point of contact for customers, assisting them with inquiries related to shipments, delivery statuses, service options, billing, and general support. We are looking for an enthusiastic individual who is fluent in Italian, possesses a solution-oriented mindset, communicates clearly, and is committed to delivering outstanding customer experiences.

Key Responsibilities

  • Handle customer inquiries via phone, email, and chat promptly and professionally.
  • Deliver accurate information on shipment tracking, delivery timelines, and service options.
  • Assist customers in creating shipping labels, processing claims, returns, and redelivery requests.
  • Investigate and resolve issues related to lost, delayed, or damaged shipments.
  • Escalate complex cases to appropriate internal departments when necessary.
  • Stay updated on the client’s logistics services, policies, and procedures.
  • Accurately document customer interactions in the CRM system.
  • Ensure high levels of customer satisfaction through effective support and resolution of issues.
  • Adhere to quality standards and compliance guidelines.

About speakitjobs

Join a leading global logistics company recognized for its commitment to excellence and innovation in courier services. At speakitjobs, we foster a supportive and collaborative team environment, providing opportunities for professional growth and development.

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