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Japanese Speaking Product Support Analyst - Tier 1

KeyloopVietnam
On-site Full-time

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Experience Level

Entry Level

Qualifications

Key Qualifications:- Proficient in Japanese, both verbal and written- Exceptional analytical and problem-solving skills- Strong organizational abilities- Effective communication skills across all levels- Ability to work collaboratively in a global team setting- Passion for providing excellent customer service

About the job

Keyloop is hiring a Japanese Speaking Product Support Analyst - Tier 1 in Vietnam. This role is central to delivering support services that help drive the company’s growth and profitability.

What You Will Do

  • Take ownership of customer issues from start to finish, including troubleshooting, diagnosing, and resolving problems.
  • Escalate complex matters promptly when needed to ensure timely resolution.
  • Work closely with colleagues and managers across Keyloop’s global teams.
  • Communicate clearly and efficiently with customers, peers, and leaders in both verbal and written Japanese.

Who We’re Looking For

  • Resourceful and well-organized, with strong analytical and problem-solving skills.
  • Comfortable collaborating in a high-performing team.
  • Committed to delivering excellent service.
  • Outstanding communication skills in Japanese and English.

About Keyloop

Keyloop is a dynamic organization dedicated to providing innovative solutions and exceptional services to our clients. Our commitment to growth and profitability drives us to seek talented individuals who share our passion for excellence.

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