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Desktop Support Technician - Tier 1

On-site Contract

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Experience Level

Entry Level

Qualifications

Essential Qualifications:• Excellent phone etiquette• Ability to articulate ideas clearly and accurately in both spoken and written forms• Demonstrated typing proficiency and good grammar skills• Familiarity with configuration, maintenance, and troubleshooting processes• Knowledge of applicable software applications and computer equipment• Understanding of customer service principles and practices• Effective listening and communication skills• Collaborative mindset with a willingness to work towards common goals• Strong multitasking abilities• Flexibility in work schedule to accommodate a 24/7/365 operation• Minimum of 6 months to 1 year of relevant experience

About the job

Key Responsibilities:


• Demonstrate a strong sense of urgency in all tasks
• Exhibit reliability and dependability in your work
• Operate efficiently while working independently
• Troubleshoot hardware and software issues with a solid understanding of Microsoft Windows Operating Systems
• Communicate effectively, both verbally and in writing
• Provide exceptional customer service and support
• Stay updated on system information, changes, and enhancements
• Perform additional tasks as assigned by management

About CoServe Global Solutions

At CoServe, we believe in a partnership approach, ensuring that we are aligned with our clients' goals. Our mission is to prioritize your success, as we know that together we can achieve long-term value and profitability. We specialize in IT and Telecommunications, leveraging decades of industry experience to foster deep, lasting relationships that help us match the right talent with the right opportunities. Our vision is to connect exceptional talent with their ideal roles, making CoServe a strategic ally in your business journey.

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