Jewellery Operations Executive

nivodaMumbai

Hybrid Full-time

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Experience Level

Experience

Qualifications

Qualifications:• Minimum of 3 years of experience in jewellery operations or a related field• Strong analytical and problem-solving skills• Excellent communication and interpersonal abilities• Proficient in CAD software and order management systems• Ability to thrive in a fast-paced, dynamic work environment.

About the job

Key Responsibilities

Quotation & Pre-Sales Execution
• Generate and communicate accurate customer quotations within established turnaround times (TATs)
• Ensure responsiveness and speed, as these factors directly influence conversion rates.
Order Creation & CAD Management
• Initiate CAD requests and purchase orders with manufacturers
• Review and authorize CAD files, ensuring they meet customer specifications prior to production
• Proactively identify and flag discrepancies or potential challenges to prevent rework
• Organize and preserve all CAD files systematically for easy access and traceability
• Ensure timely receipt of CADs from suppliers and proactively follow up to avert delays.
Order Tracking & Coordination
• Oversee end-to-end order timelines, from confirmation to delivery
• Collaborate closely with manufacturers, quality control teams, and logistics partners
• Monitor key production milestones to ensure adherence to timelines.
Exception Handling & Problem Solving
• Manage remakes, repairs, resizing, and modifications to orders
• Address customer escalations using a solution-oriented approach
• Resolve issues proactively to minimize delays and impacts.
Systems & Data Accuracy
• Maintain precise, real-time updates across all systems and trackers
• Ensure comprehensive data integrity throughout the order management process.

About nivoda

About Nivoda: Nivoda is a forward-thinking company at the forefront of the jewellery industry, dedicated to delivering exceptional quality and service. We pride ourselves on our innovative approach and commitment to excellence, making us a premier choice for customers worldwide.

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