Join Semperis, where our mission is to be a Force for Good, starting with creating an outstanding workplace. We prioritize an environment where individuals feel valued, supported, and empowered to excel. Our commitment to fostering purpose, growth, and balance has earned us recognition as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and multiple accolades as an Inc. Best Workplace.As a Product Support Engineer within our Technical Delivery team, you will play a pivotal role in addressing technical challenges and delivering exceptional customer service related to our security and identity products. Your insights into customer issues will significantly influence future product development by providing valuable feedback to our management, Product, and R&D teams.**This is a hybrid role (2-3 days per week in one of our offices). We are considering candidates located in the following cities:• Phoenix, AZ• Toronto, Canada• Hoboken, NJ• Dallas, TX• Ottawa, CanadaKey ResponsibilitiesDiagnose and resolve technical and operational issues to ensure high levels of customer satisfaction.Acquire and maintain extensive knowledge of one or two primary Semperis products assigned for support.Oversee the Support Queue to ensure compliance with all SLAs.Utilize expertise in Active Directory Management (user/group management, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).Experience with cloud technologies such as Azure, AWS, and Google Cloud.Document all customer support issues in a CRM platform like Salesforce.Regularly create Knowledge Base articles to enhance our repository.Analyze problems, gather data, identify facts, and formulate valid conclusions.Proactively anticipate, identify, and resolve issues and concerns, both internally and externally.Develop and present solutions to relevant stakeholders. Handle conflicts and problems professionally and proactively.
Apr 22, 2026