About the job
Join Mercier Consultancy MD in a remarkable opportunity as a Croatian-Speaking Customer Service Representative for a cutting-edge AI and Technology Company. Embrace the chance to relocate to Greece while working in a vibrant environment where your passion for technology and commitment to outstanding customer support will shine. In this role, you will engage with clients in Croatian, assisting them with inquiries related to our advanced AI products and services.
Key Responsibilities
- Manage customer inquiries concerning AI and technology solutions, account management, and user support via phone, email, and chat in Croatian.
- Deliver comprehensive information about technology products, features, and applications to enhance customer comprehension.
- Assist customers in troubleshooting technical issues, ensuring swift resolutions.
- Effectively resolve customer complaints and issues to maintain high satisfaction rates.
- Document all customer interactions in the CRM system for accurate tracking and follow-up.
- Collaborate with internal teams to enhance service delivery and user experience.
- Stay updated on the latest trends in AI and technology to provide informed support and guidance.

