Qualifications
Education: A High School Diploma or equivalent is required.Exceptional written and verbal communication skillsAbility to make decisions with minimal supervisionStrong attention to detail1-2 years of customer service or call center experienceBasic math proficiencyClear and articulate verbal communication skillsMinimum typing speed of 25 WPMProficient in basic computer skillsWorking Conditions:Availability to work extended hours (overtime as needed) to meet deadlinesFlexibility in shift requirements based on departmental needs and company initiativesLimited holiday time off due to increased order volume during peak seasons
About the job
As a Customer Service Representative at Teleflora, you will be the vital link between our member florists and our commitment to exceptional service. Your role will involve managing incoming calls from florists regarding billing inquiries and confirming floral orders for their shops. Every interaction is an opportunity to showcase Teleflora's dedication to outstanding customer service.
You will provide assistance to our member florists by addressing their inquiries, fulfilling their requests, managing product purchases, and resolving any issues they may encounter.
Typical incoming calls may include but are not limited to:
- Flower Orders
- Product Orders
- Directory Orders and Changes
- Credit Card Product and Equipment Orders
- Credit Card Equipment Troubleshooting
- Customer Monthly Statements
- Web Hosting Support
- Other duties as assigned
About Teleflora
Teleflora has been a part of The Wonderful Company since 1979, delivering innovative marketing, education, and technology solutions that empower our member florists to excel. Our nationwide network of over 10,000 florists ensures that every bouquet is hand-arranged and delivered to your door, making us the largest flower delivery service in the world. We pride ourselves on our commitment to quality and service, ensuring that every floral arrangement is a work of art.We are seeking enthusiastic candidates to join our team as Customer Service Representatives. In this entry-level position, you will serve as the first point of contact for our florist members, addressing their calls and processing their requests efficiently. Your role is crucial in reinforcing our dedication to superior customer service.