About the job
About the Role:
Join AvePoint as a Salesforce Support Engineer, where you will be instrumental in providing Level 1 and Level 2 support to our valued clients. As the primary point of contact, you'll identify, troubleshoot, and resolve issues, collaborating closely with our R&D team to conduct preliminary investigations. We seek candidates who thrive in an agile environment and value teamwork, innovation, and continuous learning. This is an exciting opportunity to enhance your skills and contribute significantly to our customers and partners.
Key Responsibilities:
- Serve as the representative for specific customer inquiries and issues, taking ownership and ensuring resolution.
- Build and maintain strong relationships with project stakeholders to guarantee customer satisfaction during project support and maintenance.
- Exhibit resilience and composure when managing tight deadlines, unexpected challenges, or high-pressure situations.
- Conduct preliminary investigations into reported issues and collaborate with cross-functional teams to find solutions.
- Document support processes and maintain up-to-date knowledge of our products and services.