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Experience Level
Entry Level
Qualifications
What You Will Do
Address escalated inquiries and issues from the call center, collaborating with relevant teams to ensure swift resolutions.
Examine recurring inquiries to uncover root causes and enhance manuals, guides, and processes to prevent future occurrences.
Review call recordings and response logs to identify inaccuracies and provide constructive feedback.
Update and refine response standards that contribute to quality issues, such as providing incorrect information or lacking necessary guidance.
Quickly communicate urgent incidents or operational challenges and ensure follow-up until resolution.
Proactively identify inconveniences or potential issues on-site and relay them to the appropriate departments to maintain an effective support system.
About the job
Company Introduction
At coupang, we strive to provide our customers with an unparalleled experience. Our innovative delivery platform, Rocket Now, launched without delivery fees or service charges, aims to alleviate the burden on customers utilizing our food delivery services.
Rocket Now is dedicated to leading the transformation of Japan's delivery market. We are committed to fundamentally reshaping the food delivery industry by creating services that prioritize customer satisfaction. Our employees are encouraged to drive innovation and take initiative in a dynamic environment that values agility and boldness. If you have a passion for exceptional customer service and a desire to shape new markets, we invite you to join Rocket Now today.
About Coupang, Inc.
Coupang is a trailblazer in the delivery service industry, committed to enhancing customer experiences and pioneering innovative solutions in the market. Join us to be part of this exciting journey.
Customer Service Specialist at coupang | Tokyo, Japan
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Entry Level
Qualifications
What You Will Do
Address escalated inquiries and issues from the call center, collaborating with relevant teams to ensure swift resolutions.
Examine recurring inquiries to uncover root causes and enhance manuals, guides, and processes to prevent future occurrences.
Review call recordings and response logs to identify inaccuracies and provide constructive feedback.
Update and refine response standards that contribute to quality issues, such as providing incorrect information or lacking necessary guidance.
Quickly communicate urgent incidents or operational challenges and ensure follow-up until resolution.
Proactively identify inconveniences or potential issues on-site and relay them to the appropriate departments to maintain an effective support system.
About the job
Company Introduction
At coupang, we strive to provide our customers with an unparalleled experience. Our innovative delivery platform, Rocket Now, launched without delivery fees or service charges, aims to alleviate the burden on customers utilizing our food delivery services.
Rocket Now is dedicated to leading the transformation of Japan's delivery market. We are committed to fundamentally reshaping the food delivery industry by creating services that prioritize customer satisfaction. Our employees are encouraged to drive innovation and take initiative in a dynamic environment that values agility and boldness. If you have a passion for exceptional customer service and a desire to shape new markets, we invite you to join Rocket Now today.
About Coupang, Inc.
Coupang is a trailblazer in the delivery service industry, committed to enhancing customer experiences and pioneering innovative solutions in the market. Join us to be part of this exciting journey.