About the job
ABOUT MAPLE
Established in 2015, Maple is a dynamic health tech company dedicated to revolutionizing the healthcare landscape by creating a cohesive and exceptional experience for patients, physicians, and various healthcare providers.
We provide virtual care solutions through diverse channels, catering to Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B"), and Public Sector Institutions ("B2I"). With a robust network of over 2,000 healthcare professionals and nearly 4 million Canadians benefiting from our services, Maple is recognized as one of Canada’s most rapidly expanding virtual care organizations.
Our entrepreneurial culture is rooted in our mission to enhance individuals’ health and well-being while fortifying the healthcare system. Our achievements have earned us numerous accolades, including LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
We're excited to welcome our next group of Customer Support Coordinators (CSCs) to Maple’s Customer Support team in June 2026.
In this pivotal role, you’ll serve as the first touchpoint for patients, providers, and potential customers engaging with Maple. You will manage a substantial volume of live chat and email interactions, assisting users in navigating our platform, resolving issues, and providing swift, clear support.
This is a structured, high-performance role where success hinges on your ability to balance speed, accuracy, and empathy. You will follow established protocols, utilize internal tools to address concerns, and identify when to escalate more complex cases. Over time, you will develop a keen judgment in prioritizing, responding, and ensuring a consistently high standard of support.
If you thrive on problem-solving, communicate with clarity, and excel in a fast-paced, structured environment, this position offers an excellent entry point into Customer Support and Operations at Maple.
YOUR IMPACT
- Provide timely and accurate responses to live chat and email inquiries, ensuring a supportive experience for patients and providers.
- Resolve common platform issues by adhering to established workflows and guiding users through detailed solutions.
- Recognize when issues need escalation and direct them efficiently to the appropriate internal teams.
- Handle a high volume of inquiries while maintaining exceptional attention to detail.
- Ensure a consistent, professional, and empathetic approach in every interaction.
- Quickly adapt to updates in workflows, tools, and processes as Maple continues to grow.
WHAT SUCCESS LOOKS LIKE
In your first 90 days, you will...

