Position has been filled

Director of Ambulatory Access Operations

Stanford Medicine Children's HealthPALO ALTO

On-site Full-time

Position filled

Experience Level

Senior Level Manager

Qualifications

MINIMUM QUALIFICATIONSAny combination of education and experience that provides the knowledge, skills, and abilities required for this role is acceptable. Education: A Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a related field is required; a Master's degree is preferred. Experience: 5-10 years of management experience in ambulatory patient access or healthcare operations is required. Experience in digital health transformation is preferred. License/Certification: No specific licenses or certifications are required. However, certifications such as Certified Healthcare Access Manager (CHAM) and Project Management Professional (PMP) are preferred. KNOWLEDGE: This role requires observable and measurable attributes and skills necessary to successfully perform essential functions.

About the role

JOB SUMMARY

The Director of Ambulatory Access Operations plays a pivotal role in the ambulatory ecosystem at Stanford Medicine Children's Health (SMCH) and the Pediatric Community Health Alliance (PCHA). Reporting directly to the Vice President of Ambulatory Access and the Vice President of Patient Access Services, this position is responsible for the comprehensive management of ambulatory access operations across all SMCH sites, while also providing vital support to PCHA. This role is essential in ensuring seamless patient access and coordination, engaging all patient touchpoints to establish integrated care. The Director contributes to enterprise-wide strategies focused on operational performance, scalability, innovation, and alignment with digital, clinical, and population health initiatives. This individual will foster collaboration across departments, including operations, IT, finance, clinical divisions, and external partners, to achieve organizational goals.

ESSENTIAL FUNCTIONS

Leadership and Strategy: Collaborate with the Associate Chief Medical Officer for Ambulatory Services, nursing leadership, and Stanford School of Medicine to enhance patient access and care coordination.
Support and expand community partnerships through strategic initiatives as directed by the Vice President.
Actively promote health equity and population health initiatives, nurturing strong relationships with physicians and advanced practice providers.
Operations Management: Oversee patient scheduling, surgical scheduling, digital access, referral management, clinical navigation, and policy development.
Ensure adherence to standards and service level agreements, striving for optimal patient access and service delivery.
Vendor Relations and Team Leadership: Establish and manage strategic relationships with third-party vendors, including call centers and virtual assistants, to enhance patient engagement.
Lead and mentor teams to develop into strategic, results-oriented units.

About Stanford Medicine Children's Health

At Lucile Packard Children’s Hospital Stanford, we recognize that exceptional care is rooted in compassion. Our commitment to family-centered care combines advanced technologies and groundbreaking discoveries, providing our caregivers with ongoing education and state-of-the-art facilities like the newly remodeled Lucile Packard Children's Hospital Stanford. We are looking for dedicated and enthusiastic individuals to join our mission of healing humanity, one child and family at a time.

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Director of Ambulatory Access Operations

Experience Level

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About the role

About Stanford Medicine Children's Health

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