About the job
ABOUT TIDE
Tide is dedicated to empowering small and medium enterprises (SMEs) by streamlining their business operations, providing not only business accounts and banking services but also an extensive array of interconnected administrative tools, ranging from invoicing to accounting.
We are revolutionizing the small business banking landscape with a community of over 1.8 million members across the UK, India, Germany, and France.
Our solutions, designed with advanced technology, focus on the needs of SMEs. With quick onboarding, minimal fees, and innovative features, we are committed to making data-driven decisions that help SMEs save time and money, allowing them to focus on what they do best.
Tide facts:
- Available for SMEs in the UK, India, Germany, and France
- Over 1.8 million members: 800,000 in the UK and 1,000,000 in India and growing rapidly
- Secured more than $300 million in funding
- Diverse workforce with over 2,500 Tideans worldwide
- Headquartered in Central London with additional offices in Sofia, Bulgaria, Gurugram, New Delhi, Berlin, Paris, and Luxembourg.
What We’re Looking For:
As a Fraud Investigations Analyst in our Ongoing Monitoring team, you will need to maintain organization and composure under pressure. You will be responsible for investigating fraud cases and scam activities, analyzing transactions, gathering evidence, and collaborating with both internal teams and external partners to detect and prevent fraudulent actions, safeguarding customer assets, and ensuring adherence to regulatory standards. Your strong communication skills will be essential in addressing queries from Tide members promptly and effectively. You will engage with various stakeholders, utilizing your interpersonal skills to navigate a dynamic work environment. Flexibility in working various shifts within our 24/7 operational setup is required.
Key Responsibilities:
- Conduct comprehensive investigations into fraud cases, including Authorised Push Payment (APP) scams, account takeovers, identity theft, credit card fraud, and more.
- Respond to inquiries from our finance partners and third-party financial institutions.
- Ensure compliance with relevant banking regulations and internal policies.