About the job
Why Choose Housecall Pro?
Join us in our mission to create solutions that enhance the lives of service professionals. At Housecall Pro, we dedicate ourselves daily to making a meaningful impact for the home service professionals who support America’s 100 million households. Our focus is solely on the Pro community, ensuring they can streamline operations, grow their businesses, and ultimately enjoy more time with their families.
Although our headquarters are located in Denver, Colorado, our team is truly global, with talented individuals from Brazil, Poland, the Philippines, Mexico, and beyond. We are deeply committed to our customers and cultivate an environment where our company, our people, and our Pros can thrive together—regardless of their location. Our leadership is equally invested in advancing the careers of our team members as they are in driving solutions for our Pros.
We also provide:
- Paid holidays and flexible time off that you can take as needed
- A culture that fosters innovation, welcoming big ideas from every level
Role Overview:
As an Onboarding Specialist, your primary role is to ensure a smooth and enriching onboarding experience for our service professionals (our Pros) as they transition to our platform. You will be responsible for coordinating and facilitating the onboarding process while delivering outstanding customer service and addressing any queries or concerns that arise.
Acting as the dedicated point of contact during the crucial post-enrollment period, you will take charge of the Pro experience, guiding them through initial adoption, instilling confidence, and ensuring they quickly recognize the value of our services. You will proactively tackle challenges, employing empathy and problem-solving skills to enhance our team and improve the lives of our Pros. You will embody an ownership mindset, extending the sales experience by reaffirming the value of Housecall Pro and ensuring that Pros feel assured in their decision to partner with us.
Our team is passionate, empathetic, and dedicated to improving the lives of our Pros. Their success is our success.
What You Will Do:
- Manage relationships during the initial onboarding phase of new Pros, including account activation, transition, product adoption, and value delivery.
- Act as the primary resource for Pros throughout their early lifecycle, ensuring a seamless transition from sales to onboarding.
- Reinforce the value of Housecall Pro, helping Pros build confidence in their decisions.