About the job
WHO WE ARE
Indie Campers is a global leader in road travel, providing thousands of customers the freedom to explore the world aboard fully equipped campers and motorhomes. With the expansion of our product offerings, we rely on exceptional professionals who engage directly with customers, delivering memorable experiences while driving commercial results.
The role of Rental Service Agent focuses on two key areas:
Customer Experience Champion in rental services
Sales Specialist for RV demos and conversions
This position is crucial to ensure that every customer concludes their journey with satisfaction, whether they are starting a rental adventure or purchasing their future RV.
THE ROLE
The Rental Service Agent oversees all rental operations involving customer interaction and conducts professional demonstrations of RV vehicles to convert leads into buyers. This role is operational and customer-focused, combining service, product presentation, operational execution, and commercial follow-up management. In the rental and sales domain, this individual ensures that every vehicle, interaction, and moment experienced by the customer reflects the high standards of Indie Campers.
WHAT YOU WILL WORK ON:
Customer Service and Operations: manage check-ins/check-outs, provide briefings, and offer continuous support throughout the rental process. Handle service recoveries and emergencies with empathy.
Sales Demonstrations and Customer Engagement: prepare and conduct RV demos, showcasing features, technical specifications, and addressing specific customer needs. Ensure smooth deliveries and complete, accurate documentation.
Sales Conversion and Lead Management: monitor leads, demos, and follow-ups via CRM. Transform rental customers into sales opportunities and support the RV Sales District and City Lead in achieving targets.
Product Knowledge and Technical Support: maintain up-to-date knowledge of Indie Campers' RV models and conduct basic demonstrations of vehicle systems (lighting, gas, etc.). Identify and report issues when necessary.
WHO WE ARE LOOKING FOR:

