Qualifications
Key Responsibilities:The Coach: Regional Leadership & Force Multiplication (70%)Lead a team of CSMs and Renewal Reps, overseeing the talent lifecycle from hiring to career development.Conduct weekly account reviews and strategize renewals, identifying opportunities for growth while mentoring your team.Collaborate with the VP of Customer Success to enhance the regional customer journey and implement best practices.Act as the primary 'Voice of the Customer' to ensure insights are translated into actionable product requirements.The Player: Strategic 'North Star' Portfolio (30%)Manage a select number of Onapsis’ most complex flagship accounts, setting the standard for excellence.Utilize your personal portfolio to test new strategies and refine our approach to customer success.
About the job
Senior Manager of Customer Success (m/f/d)
Join Onapsis in Germany and be part of a mission to protect the most vital business applications that organizations rely on daily. With over 20% of the Fortune 100 depending on Onapsis to secure their business-critical applications, you will play a crucial role in ensuring their compliance and availability.
Your Role as a Customer Success Senior Manager (m/f/d): You will act as both a mentor and a leader, crafting strategies for regional growth and guiding a team of Customer Success Managers (CSMs) and Renewal Representatives. Your focus will be on high-value global accounts, ensuring clients integrate our solutions seamlessly into their enterprise security frameworks.
In this high-stakes environment, you will develop scalable customer journeys that address complex cybersecurity and SAP landscape challenges. Your leadership will cultivate a culture of 'Extreme Ownership' within your team, empowering them to excel while you serve as the link between product innovation and executive value realization.
About Onapsis
Onapsis is dedicated to safeguarding the essential business applications that organizations depend on for their daily operations. With a strong reputation in the industry, we empower clients to secure their critical applications and maintain compliance, ensuring their business runs smoothly.