About the job
Tebra communicates with candidates solely through official email addresses (@tebra.com, @patientpop.com, or @kareo.com) or via our applicant tracking system, Greenhouse. We will never request sensitive personal information through social media or text messages, nor do we conduct interviews via instant messaging.
About the Role
As a Strategic Customer Success Manager, you will be the key partner in leading customers towards successful platform adoption, tangible value realization, and strategic growth initiatives. Your role will involve helping customers articulate their business objectives, define success metrics, and drive impactful outcomes through our technology.
You should be an exceptional communicator capable of demystifying complex workflows, addressing obstacles, adhering to established procedures, and fostering trust with customer stakeholders. CSMs are proactive in their outreach, provide data-driven recommendations, and ensure customers achieve maximum utilization of our platform and its supplementary offerings.
This position is well-suited for dynamic environments, necessitating strong accountability for customer well-being and consistent compliance with processes that promote retention and expansion.
Your Area of Focus
- Manage and maintain a portfolio of customers typically generating under $20–30k ARR in specific product areas.
- Comprehend customer business objectives and align them with our platform capabilities to foster adoption through adherence to best practices.
- Establish robust relationships with end-users and managerial stakeholders, ensuring smooth onboarding transitions and ongoing engagement.
- Proactively reach out to customers, focusing on adoption, retention, and early identification of risks through customer health metrics.
- Provide tailored recommendations based on industry best practices, empowering customers to fully leverage core and additional products.
- Achieve or surpass quarterly ARR retention and expansion goals while identifying opportunities within the existing product suite.
- Accurately document progress, action items, customer requirements, and potential risks, ensuring clarity and accountability.

