Junior Experience Strategist

Join RAPP New York as an Experience Strategist!About Us:At RAPP, we are pioneers in precision marketing, transforming growth through empathy and innovation. We are a global agency that harnesses the power of data, creativity, and technology to propel our clients forward. Our unique approach champions individuality, tailoring strategies to meet the specific needs, beliefs, and aspirations of consumers.We take pride in fostering an inclusive workplace that prioritizes personal well-being.Our Methodology:Our team of fearless superconnectors crafts value from personal brand experiences, focusing on connected data, content, and decision-making. Our data analysts pinpoint customer identities, our strategists uncover desires, and our talented technologists and creatives bring it all to life, enabling authentic connections for our clients.As part of Omnicom's Precision Marketing Group, RAPP comprises over 2,000 creatives, strategists, technologists, and marketing scientists across 15+ global markets.Your Role:We seek a strategic thinker with experience in marketing, advertising, customer experience, or CRM. A passion for engaging brands and a knack for generating fresh ideas are essential. You will collaborate across diverse accounts, initially focusing on the automotive sector, delivering innovative strategies that result in impactful outcomes.Your Responsibilities:Develop comprehensive CRM strategies to engage consumers throughout their brand journey, utilizing various channels such as web, email, mobile, direct mail, and social media.Conduct primary research and analyze third-party data to extract insights that inform strategic initiatives and creative briefs.Craft compelling, insight-driven narratives by translating complex strategies and data into clear, visually engaging stories that foster alignment and inspire creativity.Create and communicate creative briefs to internal teams, inspiring exceptional work.Formulate content and communication strategies that personalize engagement at scale for different customer segments.

Role overview The Senior Experience Strategist at RAPP in New York plays a key role in designing customer journeys that strengthen brand loyalty and encourage deeper user engagement. This position blends creative thinking with analytical insight to craft solutions that advance business objectives. What you will do Create strategies aimed at enhancing customer experiences and building stronger brand relationships Work closely with colleagues from various disciplines to transform insights into practical plans Study market trends and consumer behavior to guide strategic recommendations Make sure experience strategies support overall business goals

Join Our Team as a Client Experience StrategistAt Arch, a cutting-edge Series B financial technology firm based in New York City, we are revolutionizing the management of private investments. Our innovative platform enhances accessibility and understanding, transforming the investing experience across diverse asset classes.Private investments—encompassing venture capital, hedge funds, and private equity—constitute approximately 25% of the investment landscape. Traditionally, managing these investments is burdensome, relying on cumbersome spreadsheets and disorganized files that lead to inefficiencies and errors. Arch addresses these challenges by consolidating data, documents, and insights into a singular platform. Our mission is to save our clients time and empower them to make informed investment decisions, ultimately yielding superior financial results.As a rapidly expanding team of over 200 professionals, we proudly serve more than 400 clients, including some of America's largest banks and financial institutions. Our growth trajectory has seen us more than double in size annually since our inception, and we are eager to bring on new talent across all departments as we continue to scale.Your RoleWe are on the lookout for a Client Experience Strategist to cultivate and enhance our client relationships. This pivotal role involves post-onboarding account management, ensuring that clients receive the highest standard of service and support. As one of our early team members, you will play a crucial part in shaping and expanding our Client Experience team as we extend our reach to new users.

This is not your typical marketing role.We’re in search of a visionary sales content strategist.Join us at 30 Minutes to President’s Club, the leading media company in sales, renowned for our award-winning podcast, newsletter, and international bestselling book.If you are passionate about:Creating a compelling segment like “12 Questions for a $100M+ CRO” for the top sales podcastAssembling an impressive roster of sales leaders to contribute to the leading sales newsletterDesigning an engaging cold call teardown for an audience of over 2000 sales professionalsLaunching our next international bestseller with a goal of selling 100,000 copies in a year…Then you are in the right place. Continue reading.You will transform the experiences of top sellers into actionable, step-by-step insights:Director of Podcasts, YouTube, and More: From live cold calling sessions to course launches, you will help shape and storyboard innovative concepts that make learning about sales genuinely enjoyable.Lead Writer for our Blog & Toolkits: You will guide top sales professionals and thought leaders to craft articles for the #1 sales newsletter globally, converting their experiences into practical 30MPC insights.Additional Responsibilities: Whether launching our next training course, developing boundary-pushing sponsored content, or planning a YouTube series, your role will be to bring engaging 30MPC content to life.You are either a “seller aiming to transition to marketing” or a marketing professional within sales tech, equipped with these skills:3+ years of sales experience in a fast-paced tech environment is required.Analytical Skills: You can dissect a cold call or a discovery call step-by-step, complete with talk tracks.Creative Vision: You have a flair for content creation and are excited about exploring unique formats on platforms like YouTube.Exceptional Writing Skills: You are eager to convert ideas and interviews into engaging, concise blog posts.

Lead Growth Strategist Customer Experience · New York City Full-time NYC-based $145,000–170,000 Hello! I'm Lisa, the leader of the Customer Experience team at Mutiny. Our team is responsible for the most critical metrics in our business: time to value, customer retention, and the growth of our customer base. Above all, we are deeply passionate about our customers. We strive to ensure that every interaction leaves our clients feeling empowered and knowledgeable about our products, making their experience with Mutiny truly unique compared to other vendor relationships. As the core of the Customer Experience team, we are both creators and custodians of our culture. We set the standard for what it means to work in Customer Experience at Mutiny, crafting the foundational DNA that will be passed down to future team members. I am looking to hire our first Lead Growth Strategist—a role that merges senior-level customer ownership with the operational prowess of someone prepared to build and lead a team. Our clients are among the fastest-growing B2B companies globally, including notable names like Snowflake, Figma, and GitLab, among others. They are ambitious, quick-moving, and require a partner who drives them to excel rather than just maintaining status quo. If you have the expertise, are ready to take the lead, and wish to shape the future of world-class customer success at a growing company, I would love to meet you. Your Responsibilities You will manage Mutiny's portfolio of accounts, particularly those not on a self-serve plan, and lead our technical solutions function. You will oversee the entire post-sales journey: onboarding, adoption, retention, and expansion, ensuring our most intricate clients receive hands-on support that significantly impacts their success. You will also identify successful strategies across various accounts and translate them into scalable resources for the entire team—creating playbooks, frameworks, and processes that maintain high-quality standards for our customers. Your goal will be to leave everything in a better state than you found it. As our team expands, you will have the chance to hire and mentor Growth Strategists under your leadership. This journey begins now. Who Should Apply You think systemically, not just about individual accounts. You recognize patterns across customers and have developed frameworks—playbooks or processes—rather than addressing the same issue multiple times. You’ve built trust with...

About Parloa At Parloa, we are dedicated to transforming every customer interaction into a seamless experience, benefiting both customers and the organizations that serve them. As the landscape of agentic AI evolves, our team is paving the way for a new standard in customer engagement—one that prioritizes meaningful connections over mere transactions. With over ONE BILLION interactions facilitated between leading global enterprises and their clientele, Parloa is already trusted by renowned companies such as Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI. About the Role: In the position of Deployment Strategist, you will spearhead AI transformation initiatives within Global 2000 enterprises, acting as the “Field Chief Product Officer” for Parloa’s most valued clients. Your responsibility will be to connect customer aspirations with product possibilities, effectively translating their business requirements into actionable product features for partners like Booking.com, Allianz, Decathlon, and TUI. Key Responsibilities: Engage and secure significant clients (Global 2000 with intricate, non-standard needs), ensuring the success of their AI integration. Collaborate with stakeholders across both business and technical spheres (CEO, COO, CIO, CTO, VP Support), taking ownership of the deployment process from value proposition to production and scaling. Convert customer needs into sustainable product functionalities, avoiding one-off customizations. Develop prototypes, drive product modifications, and formulate business strategies through hands-on execution rather than theoretical presentations. Serve as the liaison between customers and Parloa Product, ensuring alignment on both sides. Skillfully manage uncertainties in agentic AI workflows, ROI assessments, and change management where established guidelines are yet to be developed. Facilitate difficult discussions surrounding trade-offs, project adjustments, and realistic timelines with key accounts. Influence cross-departmental teams in Product, Engineering, Sales, and Customer Success to achieve desired outcomes. Contribute validated insights to the product roadmap, transforming customer interactions into scalable platform capabilities. Who You Are: 7-12 years of experience in enterprise software (solution architecture, product management, or consulting) with a strong history of direct customer engagement. A “Field CPO” mindset: adept at converting customer outcomes into tangible product realities and vice versa. Proven leadership in managing business and technical stakeholders: experience presenting to C-suite executives and delivering solutions that create value.

Growth Strategist Customer Experience · New York City Full-time NYC-based $130,000–150,000 Hello! I’m Lisa, and I head the Customer Experience team at Mutiny. Our team is responsible for driving the key metrics that define our success: time to value, customer retention, and the expansion of our customer base. Above all, we are deeply committed to our customers. We strive to ensure that every interaction leaves our customers feeling empowered, knowledgeable, and confident in their partnership with us. We want them to know that working with Mutiny is a unique experience unlike any vendor relationship they've had before. As the core Customer Experience team, we are not only responsible for creating but also sustaining the culture of excellence in CX at Mutiny. We set the standard for what it means to excel in this field and build the foundational values for future team members. We are looking for a Growth Strategist—essentially our version of a Customer Success Manager—to engage directly with our customers and maximize their success with Mutiny. This role will straddle the line between customer success and marketing strategy, requiring you to be a trusted advisor, innovative problem solver, and product expert all rolled into one. If you are passionate about driving growth, revel in seeing customers succeed, and are eager to contribute to building something special from the ground up, I would love to connect with you. Your Responsibilities You will own a portfolio of managed accounts—those customers who are not on a self-service plan—guiding them from onboarding through renewal and expansion. This entails teaching customers how to leverage Mutiny’s AI-driven platform to create impactful marketing and sales assets while ensuring they feel supported throughout their journey. Additionally, you will gather insights from individual customer interactions to enhance the entire team's knowledge base. If you discover improved onboarding methods, more effective ways to conduct Executive Business Reviews (EBRs), or innovative strategies that yield results, you will document and share those findings with the team. Your goal will be to leave every process better than you found it. Who Should Apply You are genuinely passionate about customer success. Achieving significant milestones for your customers is what motivates you to excel. Their goals are your goals. You thrive on being the expert. You dive deep into understanding how our product works, how our customers' businesses operate, and how to bridge the two effectively. You create “aha” moments by customizing your advice to meet each customer’s unique needs. You establish trust quickly. Customers feel like you are genuinely invested in their success, and they rely on your insights and guidance.

Join our team as a Lead UX Strategist for our client, a dynamic software development company in the B2B SaaS sector. In this pivotal role, you will take full ownership of the user experience from start to finish. Collaborating closely with both product and engineering teams, you will help shape the overarching vision, define strategic direction, and turn complex challenges into seamless, effective, and impactful user experiences.Your ResponsibilitiesDevelop a comprehensive UX vision and strategy that aligns design choices with user needs and business objectives.Transform strategy into tangible outputs by designing user flows, wireframes, prototypes, and high-fidelity designs.Conduct user research, analyze market insights, and leverage product data to inform and guide design direction.Create experience principles, journey maps, and frameworks that will steer product roadmaps.Work collaboratively with product managers and engineers to ensure that strategic insights are effectively implemented.Adapt between macro-level planning and detailed design execution as necessary.Assess the effectiveness of your UX strategies through usability testing, collecting feedback, and analyzing metrics.

Join us as a Social and Culture Strategist at Oliver USA, where you will play a pivotal role in shaping and enhancing our brand's social narrative. In this dynamic position, you will be responsible for developing innovative strategies that resonate with diverse audiences, fostering a vibrant organizational culture while driving engagement across multiple platforms.

Join Oliver USA as a Senior Content Strategist, where you'll spearhead innovative content strategies that enhance brand visibility and engagement. You will collaborate with cross-functional teams to develop compelling narratives and drive content excellence across various platforms. If you are a dynamic thinker with a passion for storytelling and a proven track record in content strategy, we want to hear from you!

Galaxy Digital Services is a leader in digital assets and data center infrastructure, focused on advancing finance and artificial intelligence. The company develops products and services that use blockchain technology and digital asset innovation to reshape how value is exchanged globally. Headquartered in New York City, Galaxy operates across North America, Europe, the Middle East, and Asia. The institutional platform at Galaxy covers trading, investment banking, asset management, staking, self-custody, and tokenization technology. The company also invests in and operates advanced data center infrastructure to support AI and high-performance computing, meeting the growing demand for scalable energy and computing resources in the U.S. Galaxy supports institutions, startups, and developers as they navigate the evolving digital economy. The team brings together deep crypto knowledge and institutional experience, working together to help shape the future of Web3 and AI. To learn more about Galaxy Digital Services and its offerings, visit www.galaxy.com. Our Values Strive for Excellence. Be Selective for Effectiveness. Maintain High Alignment with Loose Coupling. Encourage Transparent Disagreement. Foster Independent Decision-Making. Build Exceptional Teams. Role overview The Associate, Volatility and Options Strategist role is designed for professionals with a strong interest in derivatives markets. This position focuses on building trading and analytical skills in both traditional equity options and crypto derivatives. The work involves applying quantitative concepts and disciplined thinking in dynamic market settings. What you bring Experience or strong interest in volatility and options, with a focus on derivatives markets. Solid understanding of quantitative concepts. Curiosity, attention to detail, and the ability to work in changing environments. Motivation to address complex challenges in market structure and volatility. Interest in both equity options and crypto derivatives.

Join Us at Forerunner! At Forerunner, we recognize that climate adaptation is a critical necessity, not a luxury. We are dedicated to providing communities with robust software solutions that enable them to plan effectively for the challenges posed by climate change. This complex issue affects how municipalities strategize, manage resources, and communicate with citizens and governmental bodies. Our mission is to empower local communities by offering scalable access to vital flood risk data, enhancing their planning and response capabilities. About the Role As a Deployment Strategist, you will be responsible for overseeing the complete deployment journey for our clients—from initial discovery through to successful launch. Your role will integrate strategic insight, project management, and operational execution, working closely with customers, internal teams, and technical experts to ensure a high-quality, repeatable deployment process that drives impactful outcomes. Your Responsibilities Customer Discovery & Planning Facilitate structured workshops with clients to identify business goals, operational challenges, and success indicators. Convert insights from these workshops into a comprehensive deployment plan and set of actionable deliverables. Establish project scope, key milestones, dependencies, and governance structures. Project Leadership Act as the primary contact for clients throughout the deployment process. Coordinate with cross-functional teams, including Implementation Specialists, Forward Deployed Engineers, and Customer Success Managers, to maintain alignment and progress. Anticipate potential risks, manage dependencies, and escalate issues as needed. Provide regular updates on project status to both clients and internal leadership. Solution Design & Oversight Collaborate with Implementation Specialists to ensure that system configurations are aligned with client business objectives. Work alongside Forward Deployed Engineers to define the scope of integrations and customizations. Ensure that all deployment outputs are aligned with established business requirements and success metrics. Customer Enablement & Handoff Lead user acceptance testing (UAT) and facilitate a smooth transition to the client's operational team.

The City of New York seeks a Creative Strategist to join its team in New York City. This position centers on designing and executing creative strategies that support public outreach and engagement throughout the city. Key responsibilities Create and carry out innovative approaches for citywide outreach and engagement campaigns. Collaborate with various city departments to design campaigns that appeal to a wide range of audiences. Shape messaging to be clear, effective, and responsive to the needs of New York City’s diverse communities. Role focus This role emphasizes both strategy and hands-on campaign development, with a strong focus on connecting with residents across all boroughs. The Creative Strategist will play a key part in ensuring city initiatives reach and resonate with New Yorkers from many backgrounds.

Become a part of our esteemed Strategy Freelancer Community at Omnicom Health! We are on the lookout for skilled freelance Strategists eager to engage with us for thrilling opportunities. As a member of our network, you will enjoy direct access to our recruitment team, simplifying the process of being considered for upcoming projects that align with your skills and expertise. All levels of experience are encouraged to apply! Whether you are actively pursuing your next assignment or wish to stay updated on future opportunities, we would be delighted to hear from you. Apply today to join our vibrant freelance community and maintain your connection with Omnicom Health!

Join Jenzabar, Inc. as a Client Strategist, where your expertise in higher education enrollment will drive success for our partner institutions. With over 5 years of experience in the dynamic landscape of higher education, you will leverage your knowledge in recruiting diverse student populations, including transfer, graduate, undergraduate, and adult learners. This role involves planning and executing strategic projects aimed at exceeding enrollment targets while ensuring client branding and messaging resonate effectively.Essential ResponsibilitiesStrategic Planning and ExecutionDesign and implement strategic plans for various campaigns such as search and digital media, collaborating with internal teams to ensure successful execution.Create comprehensive project roadmaps and communicate them to internal stakeholders through meetings and project requests.Utilize industry insights to guide senior management on innovative strategies that align with enrollment objectives.Understand client branding needs to accurately convey their messaging.Data-Driven Enrollment FocusAnalyze enrollment datasets to detect trends, opportunities, and challenges.Continuously assess campaign performance and provide actionable recommendations both internally and to clients.Client Account ManagementServe as the primary point of contact between the company and clients, aligning customer needs with internal resources across sales, technology, design, writing, and finance teams.Collaborate with the account management team to establish realistic project timelines, ensuring timely and accurate project delivery.Continuous Professional DevelopmentContribute to thought leadership by regularly publishing original articles and blog posts.Other duties as assigned.Qualifications and SkillsMinimum of 5 years of relevant professional experience.Bachelor's Degree in a related field.Proficient in various recruitment strategies.Strong command of Microsoft Office products (Word and PowerPoint).Exceptional written and verbal communication skills, including presentation capabilities.Adept at fostering effective relationships with team members, colleagues, and management.Highly organized and detail-oriented.Maintains confidentiality and works autonomously.Demonstrates strong attention to detail and collaborative spirit.Self-motivated and quick to adapt to new challenges.

Join The Verge as a Marketing & Growth Strategist where you will drive innovative marketing initiatives to enhance our brand presence and accelerate growth. In this role, you'll collaborate with diverse teams to develop strategic marketing plans, execute campaigns, and analyze performance metrics to optimize our outreach efforts.

Why Choose Auctor?At Auctor, we are revolutionizing the professional services and software implementation landscape by developing an advanced AI layer. We serve as the intellectual force behind top solution engineers, forward-deployed engineers, and onboarding teams, streamlining documentation, discovery, and decision-making processes that influence over $400 billion in services work. Join us in tackling one of the most significant software categories of the decade!Your Role as a Deployment StrategistIn your capacity as a Deployment Strategist, you will collaborate closely with our founding team of engineers and product leaders to address some of the most challenging issues in enterprise software delivery. Your primary goal will be to integrate customer workflows, implementation methodologies, and product capabilities into transformative solutions that redefine project execution.You will dive deep into the complexities of customer implementation processes—from initial discovery calls to the final go-live phase. Partnering with consulting teams, you will identify their documentation hurdles and tailor our platform to enhance their operational efficiency. This role demands a curious, analytical mind, strong product intuition, and profound empathy for the professionals engaged in this work daily.Expect Variety in Your Daily Tasks:Engage with customer teams to gain insights into their implementation methodologies, challenges, and essential deliverables.Customize and configure Auctor's AI agents to align with customer workflows and artifact needs.Facilitate onboarding and training sessions, ensuring teams achieve productivity from day one.Identify avenues to enhance Auctor's value across various project types, teams, and use cases.Collaborate directly with engineering to convert field insights into product enhancements.Create and present demos to prospective customers across multiple sectors.Document best practices and develop playbooks to scale our deployment strategy.Deliver presentations of results and proposals to a diverse audience, including consultants, practice leaders, and C-suite executives.Travel to customer locations and industry conferences to represent Auctor.Our Core ValuesIntellectual curiosity—your drive for in-depth solutions ensures you thoroughly understand customer challenges.Humility—what matters most is the outcome, not individual credit.Adaptability—thriving in uncertainty and navigating complex situations is second nature to you.

About ValonValon is pioneering an AI-native operating system tailored for regulated finance, focusing initially on mortgage servicing. Supported by a16z, our Series C company is redefining industries often deemed too intricate for innovation.Instead of relying on outdated legacy systems, we’ve created and manage our own mortgage servicing enterprise, overseeing more than $110 billion in loans. This hands-on experience has equipped us with the insights necessary to develop effective software solutions for regulated sectors.We’ve successfully transformed mortgage servicing from a business with marginal profits into one yielding over 60% margins while significantly enhancing customer satisfaction. Our groundbreaking ValonOS platform is designed for the AI era, streamlining processes and enabling continual operational improvements through rich data integration.Mortgage servicing is just the beginning; we envision a broader transformation across various regulated industries.Role OverviewAs a Deployment Strategist at Valon, you will play a pivotal role in launching our AI-driven platform for large enterprise clients within a complex, highly regulated environment. You will be the key liaison on-site with customers, ensuring a seamless connection between our innovative technology and operational success.This hybrid position combines elements of strategy, product development, business operations, and technical troubleshooting. You will engage with enterprise clients, translating intricate requirements into scalable workflows, resolving challenges in real-time, and collaborating with internal engineering and product teams to guarantee successful deployments.Expect to be deeply embedded with users during critical phases, comprehensively understanding their unique challenges and guiding the implementation process. This is a highly impactful role for individuals who thrive in dynamic environments and aspire to contribute to building a lasting legacy.

Join a Transformative OrganizationPalantir Technologies is at the forefront of developing cutting-edge software that revolutionizes data-driven decision-making and operational effectiveness. Our innovative platforms empower organizations to tackle pressing challenges, from developing life-saving pharmaceuticals to predicting supply chain disruptions and reuniting families with missing children.Our MissionThe role of a Deployment Strategist is fundamental to harnessing data for impactful real-world applications. Clients approach us with the belief that the key to safeguarding their personnel, enhancing product quality, formulating effective healthcare initiatives, or ensuring the safe delivery of humanitarian aid lies in optimizing their data utilization. Deployment Strategists play a pivotal role in transforming these insights into actionable solutions.Your ResponsibilitiesAs a Deployment Strategist, you will collaborate with a dynamic team of Engineers, Product Designers, and fellow Deployment Strategists to address some of the most critical challenges facing our society. Your objective will be to weave together disparate ideas into a coherent understanding of the core issues, interpret data insights, identify product requirements, uncover user motivations, and pinpoint potential impacts.Delving deeply into our clients' complex workflows, you will partner with their teams to analyze data and navigate the product landscape, facilitating scalable solutions. Selected Deployment Strategists may also engage with internal Palantir teams to address internal challenges. This position demands a curious and analytical mindset, a keen instinct for product development, and a profound understanding of user needs to empower our clients to make improved decisions.