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Junior L1 Genesys Support Engineer - Remote (EST Shift)

Remote Full-time

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Experience Level

Entry Level

Qualifications

Basic understanding of Genesys technologies and systems. Ability to analyze problems and identify solutions. Excellent communication skills in English. Willingness to learn and adapt to new technologies. Prior experience in a technical support or help desk role is a plus.

About the job

Join Miratech as a Junior L1 Genesys Support Engineer, where you will provide technical support for Genesys applications in a dynamic and collaborative environment. This remote position requires working in the Eastern Standard Time (EST) zone. You will be responsible for troubleshooting and resolving issues, assisting clients with product inquiries, and contributing to the overall improvement of our support processes.

About Miratech

Miratech is a global IT services and consulting company committed to delivering innovative solutions to our clients. With a focus on enhancing customer experience and driving operational efficiency, we empower businesses to thrive in a competitive landscape.

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