Qualifications
Key Responsibilities:Oversee account management for existing clients, ensuring high customer retention rates. Drive annual contract renewals with strategic price adjustments. Manage collections and Day Sales Outstanding (DSO). Identify and implement up-selling opportunities. Develop new business through client acquisition strategies. Achieve sales targets consistently across different timeframes (monthly, quarterly, annually). Work collaboratively with branch teams to deliver outstanding customer service. Conduct market analysis and competitor research to identify service gaps. Enhance profitability and contribution margins for clients. Provide feedback to the service team based on client interactions. Perform additional work-related tasks as assigned. Key Performance Indicators:Maintain a customer revenue retention rate of over 95%. Achieve 100% on-time contract renewals. Implement price increases in line with targets. Meet collection and DSO targets. Consistently achieve new sales goals. Drive improvements in client profitability and margins.
About the job
About Rentokil PCI
Rentokil PCI is India's premier pest control service provider, known for its commitment to exceptional customer service. Formed in 2017 through a joint venture between Pest Control India and Rentokil, the global leader in pest control, Rentokil PCI operates across 300 locations nationwide, striving to elevate service standards in the industry.
For more details, visit: https://www.rentokil-pestcontrolindia.com
Role Overview:
The Key Accounts Manager for the Office Sector will be pivotal in driving business growth by managing and expanding relationships with existing and prospective clients in the designated area. Your focus will be on key account management, enhancing customer retention, facilitating contract renewals, ensuring timely collections, and spearheading new business development initiatives.
This position reports directly to the National Key Account Manager and involves collaboration with multifunctional teams, both internally and with external stakeholders.
About Rentokil Initial
Rentokil PCI, a trusted name in pest control, combines local expertise with global best practices to deliver reliable solutions tailored to client needs. Our mission is to ensure a pest-free environment for businesses across India.