L2/L3 Technical Customer Support Agent

At Formlabs, we believe that to revolutionize an industry, assembling an exceptional team is paramount. Join us to make professional 3D printing accessible to every designer, engineer, researcher, artist, and healthcare professional globally. Our innovative printers are trusted by industry leaders such as Google, Tesla, and Gillette. Founded in Boston in 2011 and achieving unicorn status by 2018, Formlabs has grown into a 2 billion dollar company and is a front-runner in the 3D printing industry. Our Budapest office was established to build integral Engineering and Business teams in this vibrant region. With over 100 passionate team members, we cultivate a diverse workplace capable of tackling any challenge. The Services team utilizes their business and technical acumen to support our direct customers, distributors, and resellers, ensuring they effectively serve their clients by addressing technical issues, analyzing machine errors, and imparting technical knowledge. We are seeking a skilled and multilingual Customer Service Agent to support our expanding markets in the EMEA region. If you are passionate about building business relationships, delivering exceptional service, sharing your technical insights, and are proficient in English along with another language (Spanish, Italian, German, or French), we would love to hear from you!

Are you fluent in German and passionate about helping customers? Join Formlabs as a Customer Support Agent! In this role, you will provide exceptional support to our German-speaking clients, assisting them with their inquiries and ensuring a high level of customer satisfaction.Your responsibilities will include troubleshooting customer issues, guiding them through product features, and providing timely solutions. This is an excellent opportunity to work in a dynamic environment where you can grow your skills and contribute to our mission of making 3D printing accessible to everyone.

About Formlabs: Are you ready to revolutionize the way the world creates? At Formlabs, we are dedicated to developing cutting-edge tools that empower anyone to transform their ideas into reality, whether it's innovative products or life-saving medical devices. Our advanced 3D printing technology fuels innovation for over 50,000 industry leaders around the globe, including giants like Apple, Google, Tesla, New Balance, and NASA. Together, we are enabling everyone to design, prototype, and manufacture faster than ever before. We are a dynamic team of builders, engineers, and innovators committed to reinventing physical production. If you're eager to shape the future of fabrication, we invite you to join us in our mission. Your Impact: As an Ecommerce Engineer at Formlabs, you will be pivotal in designing, refining, and maintaining applications across our digital ecosystem, including eCommerce, CRM, Marketing, and Sales/Service. You will develop new features, integrate with various business systems, and ensure our digital environment is high-performing, stable, and scalable. Your collaboration with business stakeholders and Systems teams will yield impactful solutions that enhance our growth and operational efficiency. This role offers a thrilling opportunity for a motivated digital engineer who excels across various platforms and technologies, thrives in a fast-paced, collaborative setting, and is passionate about leveraging technology to drive business success. The Job: Architect, develop, configure, and customize the back-end Shopify B2B Commerce platform, including creating and enhancing Shopify Apps, Functions, Extensions, and APIs. (This position does not focus on front-end development.) Design and implement complex B2B functionalities that extend beyond the standard features of Shopify B2B, integrating capabilities throughout Formlabs’ digital landscape. Collaborate with front-end teams to provide backend expertise, data, and API endpoints that deliver fast, SEO-optimized user experiences. Work alongside the Salesforce team to architect and develop key integrations and features that enable sales and service excellence through both assisted and self-service capabilities. Facilitate enterprise integrations among Shopify, Salesforce, ERP, DWH, and other internal/external systems via APIs and middleware. Contribute to diverse digital roadmap initiatives, including marketing automation, AI-driven tools for sales and service, and vendor solutions. Utilize modern software development practices to enhance our digital capabilities.

About Formlabs: At Formlabs, we are on a mission to revolutionize the way ideas take shape. Our innovative 3D printing technology empowers creators and industry leaders alike, including renowned companies like Apple, Google, Tesla, New Balance, and NASA. We are dedicated to providing the tools that help our users design, prototype, and manufacture more swiftly and effectively than ever. Our team comprises skilled builders and engineers who are passionate about transforming the fabrication landscape. If you’re eager to contribute to the future of manufacturing, we invite you to join us. Your Impact: As a Senior Shopify Engineer at Formlabs, you will be instrumental in designing, enhancing, and maintaining our digital infrastructure encompassing eCommerce, CRM, Marketing, and Sales/Service. Your responsibilities will include developing new features, integrating with other business systems, and optimizing the performance, stability, and scalability of our digital ecosystem. You will work closely with business stakeholders and Systems teams to create impactful solutions that drive our growth and enhance operational efficiency. This position is ideal for a proactive digital engineer who thrives in a dynamic, collaborative environment and is dedicated to leveraging technology for business advancement. The Job: Architect, develop, configure, and customize the back-end Shopify B2B Commerce platform, focusing on creating and enhancing Shopify Apps, Functions & Extensions, and APIs (note: this is not a front-end role). Design and implement advanced B2B functionalities that extend beyond Shopify B2B’s standard offerings, integrating seamlessly within Formlabs’ digital landscape. Collaborate with front-end teams to provide backend expertise, ensuring data and API endpoints facilitate fast, SEO-optimized user experiences. Partner with the Salesforce team to design and develop key integrations and features that enhance sales and service capabilities, both assisted and self-service. Drive enterprise integrations across Shopify, Salesforce, ERP, DWH, and other internal/external systems utilizing APIs and middleware. Contribute to various digital initiatives, including marketing automation, AI-driven tools for sales and service, and vendor solutions. Utilize contemporary software development practices to ensure high-quality deliverables.

Join Formlabs, a pioneer in the 3D printing industry, and be part of an innovative team dedicated to bringing cutting-edge professional 3D printers to the desktops of designers, engineers, researchers, and artists worldwide. Our advanced printers are utilized by industry leaders such as Google, Tesla, Gillette, and New Balance. Since our inception in Boston in 2011 and achieving unicorn status in 2018, Formlabs has grown to a valuation of $2 billion, establishing itself as one of the top manufacturers of 3D printers globally. Our Budapest office is designed to cultivate essential Engineering and Business teams, contributing to a dynamic workforce of over 100 dedicated individuals, fostering diversity to tackle any challenge that comes our way. The core mission of our Customer Services team is to provide our users with the best tools and exceptional experiences. At Formlabs, this translates to addressing every query—regardless of size—and equipping our users with resources to innovate and create. Key Responsibilities: Acquire in-depth technical knowledge of the SLA (Stereolithography) and SLS (Selective Laser Sintering) product environments. Serve as the primary technical escalation point for customer issues related to our SLA/SLS platforms. Develop and communicate technical troubleshooting procedures to assist our Services agents in resolving in-field issues. Analyze complex issues requiring further investigation to identify root causes and collaborate with R&D/Documentation to implement solutions. Monitor the frequency of both ongoing and new issues, advocating for organizational efforts to address them. Maintain the systems utilized by Services agents for reporting customer issues. Your Qualifications: Holding a Bachelor’s degree in engineering or a related field. Possessing 2-5 years of experience in a technical role, ideally involving hardware, software, and electrical systems. Demonstrated ability to communicate effectively between technical and non-technical teams. Strong sense of accountability in driving projects to completion across various teams and stakeholders. Able to manage daily responsibilities and escalations while balancing long-term projects, remaining calm under pressure or uncertainty. A keen understanding of data and analytics, with familiarity in SQL and/or Google Data Studio (or similar tools) being an advantage. Preferred Skills: A genuine passion for 3D printing and emerging technologies.

About Formlabs:Are you ready to revolutionize the way the world creates? At Formlabs, we are dedicated to developing the tools that empower individuals to transform their ideas into reality, from groundbreaking products to essential medical devices. Our advanced 3D printing technology fuels innovation for over 50,000 industry leaders globally, including renowned companies like Apple, Google, Tesla, New Balance, and NASA. Together, we are enabling designers, engineers, and manufacturers to work faster and more efficiently than ever before.We are a dynamic team of builders, engineers, and innovators who are redefining the manufacturing landscape. If you're eager to help shape the future of fabrication, we invite you to join us in this exciting journey.Your Impact:In the role of Digital Systems Engineer at Formlabs, you will be instrumental in architecting, enhancing, and maintaining our digital applications, encompassing eCommerce, CRM, Marketing, and Sales/Service. You will be responsible for developing new features, facilitating integrations with various business systems, and ensuring our digital platforms are stable, scalable, and performant. Close collaboration with business stakeholders and cross-functional teams will be essential as you deliver solutions that drive growth and enhance operational efficiency.This opportunity is perfect for a proactive digital engineer who thrives in a fast-paced, collaborative environment and is passionate about leveraging technology to foster business growth and operational excellence.

Join us as a Multilingual Technical Helpdesk Agent at MSX International, where you will be providing expert technical support for a renowned premium automobile manufacturer. In this dynamic role, you will diagnose intricate technical issues and promptly assist the dealer network in resolving product-related challenges. Collaborating closely with workshop technicians and dealership staff, you will facilitate effective communication and provide comprehensive repair guidance through specified channels. Your hands-on experience in automotive workshops will not only aid in crafting solutions across the product portfolio but will also establish you as a vital link between the manufacturer and dealers.What We Offer:Experience working with a leading OEM in the automotive industry.Ongoing training and access to global career advancement opportunities.A professional yet relaxed work atmosphere within a diverse and inclusive team.

Join our team at Formlabs as a Technical Customer Service Representative, specializing in providing exceptional support to our German-speaking customers. You will be pivotal in ensuring customer satisfaction by resolving technical inquiries and providing product guidance.Your expertise in customer service, combined with your passion for technology, will help us maintain our reputation for excellence. This role is perfect for individuals who thrive in a fast-paced environment and are eager to learn.

Join our dynamic team at Formlabs as a French-speaking Technical Customer Service Representative! In this role, you will be the vital link between our cutting-edge 3D printing technology and our valued customers. You will assist clients in troubleshooting, providing product support, and ensuring they have a seamless experience with our products.

Role Overview Formlabs is looking for a Customer Experience Audit Specialist in Budapest, Hungary. This role focuses on reviewing customer interactions and shaping how the company delivers service. Insights from your audits will help raise customer satisfaction and refine the entire customer journey. What You Will Do Conduct detailed audits of customer interactions across various channels Spot trends and areas where service can improve Develop clear, practical recommendations to enhance the customer experience Work closely with teams across the company to maintain high standards in customer service Analyze customer feedback and monitor service quality Support the rollout of best practices that strengthen customer engagement

About Formlabs: Are you ready to revolutionize the way the world creates? At Formlabs, we are dedicated to developing innovative tools that empower individuals to transform their ideas into reality, whether that involves state-of-the-art products or life-saving medical devices. Our advanced 3D printing technology is pivotal in driving innovation for over 50,000 industry leaders globally, including renowned companies such as Apple, Google, Tesla, New Balance, and NASA. Together, we are enabling designers, engineers, and manufacturers to work faster and more efficiently than ever before. Join our team of passionate builders, engineers, and innovators as we redefine how physical objects are created. If you are eager to shape the future of manufacturing, we invite you to build it with us. Your Impact: As a Digital Systems Engineer at Formlabs, you will be instrumental in the design, enhancement, and maintenance of applications within our digital ecosystem, including eCommerce, CRM, Marketing, and Sales/Service platforms. Your responsibilities will encompass building new features, facilitating integrations with other business systems, and ensuring the performance, stability, and scalability of our digital environment. You will work collaboratively with business stakeholders and Systems teams to deliver solutions that drive growth and enhance operational efficiency. This is an exceptional opportunity for a motivated digital engineer who excels across multiple platforms and technologies, thrives in a dynamic and collaborative setting, and is passionate about leveraging technology to drive business success.

Join Formlabs as a 3D Printing Service Engineer and become a vital part of our innovative team in Budapest. In this role, you will be responsible for providing top-notch service and support for our cutting-edge 3D printing technology. You will engage with customers to ensure they achieve optimal results with our products, troubleshoot issues, and maintain a high level of customer satisfaction.

Join Formlabs as a Service Engineer, where you will play a crucial role in ensuring the highest level of support for our customers. In this position, you will be responsible for diagnosing technical issues, providing solutions, and delivering outstanding service. You will have the opportunity to work with cutting-edge 3D printing technology and collaborate with a team of skilled professionals.

Join our esteemed partner, a frontrunner in customer experience and digital solutions, renowned for its innovative approach and people-centric services that empower leading global brands to strengthen their connections with customers. With a presence in over 30 countries, we provide state-of-the-art support in technology, e-commerce, and customer engagement. Our dedicated Hungarian team excels in offering multilingual support to clients throughout Europe in a collaborative, professional, and welcoming atmosphere.Key Responsibilities:Deliver comprehensive information about products and services through various communication channels such as phone, chat, and email.Assist customers with order processing, track deliveries, and address service-related questions.Resolve customer complaints and provide effective solutions to foster satisfaction and loyalty.Assess and monitor the performance of solar panel systems using internal tools (e.g., analyzing graphs, restarting systems, troubleshooting issues).Facilitate the installation and technical setup of e-bikes, ensuring app connectivity and conducting client training.Oversee warranty-related replacements and repairs.Communicate updates regarding delivery and address any shipment-related concerns.Work closely with internal teams to ensure seamless technical and service operations.Requirements:1–2 years of experience in customer service or technical support.A strong interest in technology, renewable energy, or connected devices.Proficient English skills (minimum B2 level – trainings conducted in English).Advanced proficiency in a second language: French, German, Dutch, Italian, Portuguese, or Spanish (minimum C1 level).Excellent problem-solving skills and the ability to multitask effectively.Outstanding communication skills and a customer-centric approach.Benefits:A stable and international work environment with a supportive team culture.Onsite role in Budapest.Opportunities for ongoing professional development and language training.Competitive compensation package.Cafeteria: net monthly 28,000 HUF SZÉP card allowance.Chance to work with innovative products and technologies in a rapidly evolving industry.

Join us in transforming the way the world creates! At Formlabs, we are pioneers in developing innovative tools that empower individuals to turn their visionary ideas into reality, spanning from groundbreaking products to life-saving medical devices. Our advanced 3D printing technology fuels creativity and innovation across more than 50,000 industry leaders globally, including renowned names like Apple, Google, Tesla, New Balance, and NASA. Together, we are revolutionizing the design, prototyping, and manufacturing processes. Our Services team utilizes their unique blend of business and technical expertise to support our direct customers, distributors, and resellers, helping them serve their clients effectively by troubleshooting technical challenges, analyzing machine errors, reviewing printer logs, and imparting essential technical knowledge. We are in search of a skilled and multilingual Customer Support Agent to cater to our expanding markets within the EMEA region. If you thrive on building professional relationships, delivering exceptional service, sharing your technical know-how, and are proficient in both Italian and English, we would love to connect with you! Your Role: Provide support to our direct customers, distributors, and resellers in the EMEA region for technical and business inquiries via phone, email, or chat. Educate and train direct customers and resellers utilizing your technical acumen regarding Formlabs printers. Assist resellers in delivering outstanding service to their clientele. Collaborate closely with our global engineering team to resolve technical issues. About You: You are fluent in written and spoken Italian and English. You possess the ability to quickly troubleshoot technical issues; rest assured, we will equip you with the necessary technical training. You enjoy engaging with people and are an attentive listener. You are comfortable and professional while communicating over the phone. You have exceptional writing skills, demonstrating proper spelling and grammar. Preferred Qualifications: A strong passion for 3D printing and emerging technologies. Experience in a dynamic startup environment. What We Offer: Flexible hybrid work model. Delicious catered lunch at the office three days a week.

Kinsta provides managed WordPress hosting for more than 120,000 businesses, ranging from startups to large enterprises. The company is known for its strong commitment to quality and customer service, maintaining a 97% satisfaction rating. Team members at Kinsta value growth and continuous learning. Colleagues regularly support one another, share expertise, and seek out improvements. Leadership remains accessible and helpful, and the company supports a flexible, remote-first culture. Role overview The Multilingual Content Intern will contribute to Kinsta’s efforts to deliver content in multiple languages. This role involves working closely with the Multilingual Content Team Lead to support the production and delivery of localized materials. The intern will help ensure that translations align with Kinsta’s quality standards and meet project deadlines. Location This internship is based in Budapest.

Join our dynamic team in Budapest as we seek talented, multilingual professionals ready to make an impact. Enjoy a hybrid work model, collaborating with your colleagues in the office for 3 days a week while benefiting from the flexibility of working from home for the remaining 2 days.We have a variety of roles available, catering to both entry-level and mid-level candidates:Recruitment Sourcing Specialist: Identify and engage qualified candidates for open positions within our client’s industry.Full Life Cycle Recruiter: Oversee the entire recruitment process while fostering strong stakeholder relationships.Recruitment Programme Specialist: Manage relationships with local hiring managers and staffing agencies, addressing their temporary and contractual recruitment needs.Recruitment Programme Coordinator: Support hiring managers, recruitment specialists, and suppliers throughout the contract labor recruitment process, including interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.

Join our dynamic team at Formlabs as a French-Speaking Customer Support Agent! In this pivotal role, you will engage with our diverse clientele, assisting them with all inquiries related to our innovative 3D printing solutions. Your fluency in French will be essential in providing exceptional support and enhancing customer satisfaction.

Join Formlabs as a DevOps Manager and lead our initiatives to enhance our operational efficiency. Your expertise will drive the integration of development and operations, ensuring seamless collaboration across teams. This role is perfect for a leader who thrives in a dynamic environment and is passionate about driving innovative solutions.