Lab Operations Associate at Merge Labs | San Francisco Bay Area

Merge LabsSan Francisco Bay Area

On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will possess a solid foundation in laboratory operations, including familiarity with laboratory safety protocols and equipment management. Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment are essential. Previous experience in a lab setting is preferred, along with a Bachelor’s degree in a relevant field. We value a proactive mindset and a commitment to fostering a collaborative and efficient laboratory atmosphere.

About the job

About Our Team

The Lab Operations team serves as the essential operational foundation of Merge Labs, overseeing the complete lifecycle of our R&D environment, from the conceptualization and construction of our physical infrastructure to its large-scale operation. Our responsibilities encompass Equipment Management, Safety, Lab Facilities, Procurement, and Logistics, ensuring that the laboratory operates without a hitch. We view our operations role as a driving force, with a mission to establish a top-tier Lab Operations System that not only empowers our scientists and engineers but also accelerates their progress through optimal integrated systems and operational excellence.

Key Responsibilities:

Manage daily lab operations by executing essential tasks that keep the lab organized and functional, overseeing bench organization, glassware management, reagent and media inventory, and maintaining the meticulous upkeep necessary for a high-performing wet lab.
Ensure accurate lab systems by logging equipment into asset databases, completing maintenance tracking sheets, and conducting inventory counts while adhering to our scheduled protocols to reflect real-time operations.
Implement the equipment management strategy, which includes tagging new assets, updating the database, and scheduling preventive maintenance to maintain the accuracy of our operational records. This includes hands-on work such as running instrument calibrations, executing scheduled freezer defrost cycles, and routine equipment maintenance to keep the lab operational.
Support the lab's supply chain by placing orders, receiving and logging shipments, restocking workstations and cold storage, and proactively identifying low inventory levels before they impact operations.
Uphold a safe working environment by conducting daily facility checks, such as walkthroughs and hazard assessments, to ensure compliance with safety protocols.

About Merge Labs

Merge Labs is at the forefront of research, focusing on the uncharted territory where biological and artificial intelligence converge. Our mission is to amplify human capabilities and experiences by creating innovative brain-computer interfaces that are accessible and safe for all users.

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Operations Lead at Judgment Labs | San Francisco

Judgment Labs

Full-time|On-site|San Francisco

At Judgment Labs, we're revolutionizing the landscape of Agent Behavior Monitoring (ABM). Unlike traditional observability that merely tracks exceptions and latency, our innovative ABM technology identifies behavioral anomalies such as instruction drifts and loss of context retrieval in large-scale production environments.Our platform is relied upon by count…

Nov 25, 2025

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Product Engineer at Judgment Labs | San Francisco

Judgment Labs

Full-time|On-site|San Francisco

At Judgment Labs, we are at the forefront of developing Infrastructure for Agent Behavior Monitoring (ABM). Unlike traditional observability which primarily captures logging exceptions and latency, our innovative ABM technology identifies behavioral anomalies—such as instruction drifts and context retrieval loss—within scaled production environments.Numerous teams creating autonomous agents depend on Judgment to gain insights into their systems' post-deployment behaviors. Rather than responding reactively to incidents, our clients can analyze patterns across conversations and workflows, correlate regressions to specific interaction types, and accurately identify where reliability falters in their operational context.Recently, we successfully raised over $30M across two funding rounds in just five months. Our esteemed investors include top-tier firms and individuals such as Lightspeed, SV Angel, Valor Equity Partners, and many others.The Role:We are seeking a highly motivated Product Engineer with a minimum of 2 years of experience to join our dynamic team. This role is vital for expanding our product offerings to cater to growing customer demand while upholding our commitment to delivering an outstanding user experience in the fast-paced AI agent domain. We are looking for someone passionate about enhancing agent behavior and contributing to a product that is powerful yet enjoyable to use.What You’ll Do:Collaborate closely with our design team to develop new features and refine existing user flows based on user feedback.Engage with customers to capture their needs, gather insights, and propose new features.Develop core product features on both the front-end and back-end, including database interactions.Experiment with new features and technologies, delivering quick demonstrations for the team, and implementing promising solutions.Participate in product design reviews to ensure a high-quality and intuitive user experience.Why Judgment?Essential for Agents: Today's agents face challenges such as hallucination and drift in production. We are building the monitoring infrastructure that allows agents to improve autonomously.Driven to Succeed: Our small but mighty team of fewer than 20 operates with the efficiency of a larger team, delivering daily. You will collaborate with olympiad medalists, debate champions, and competitive athletes who all maintain the same intensity in building the company.

Nov 25, 2025

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Research Engineer at Judgment Labs | San Francisco

Judgment Labs

Full-time|On-site|San Francisco

At Judgment Labs, we are revolutionizing the monitoring of agent behavior through our innovative infrastructure for Agent Behavior Monitoring (ABM). Unlike traditional observability metrics focused solely on logging exceptions and latency, our approach identifies behavioral anomalies including instruction drifts and context retrieval losses within scaled production environments.Numerous teams developing autonomous agents depend on Judgment Labs to gain insights into their systems' performance after deployment. Rather than merely reacting to incidents, they can cluster patterns across conversations and workflows, correlate regressions with specific interaction types, and accurately identify where reliability falters in their operational contexts.We are proud to announce that we have raised over $30 million in two funding rounds over the last five months. Our esteemed investors include Lightspeed, SV Angel, Valor Equity Partners, Nova Global, and notable individuals like Chris Manning and Michael Ovitz.The Role:We seek passionate Research Engineers to help us develop AI systems that utilize agent interaction data to enhance our understanding of agent behavior, facilitate large-scale evaluations, and drive improvements through iterative learning and feedback.Your research will have a tangible impact. You will engage directly with real-world agent data, implement cutting-edge methodologies in production, and witness your contributions being deployed in real-time. By enhancing the measurability and debuggability of agent behavior, your work will empower teams across finance, legal, operations, and other critical domains. You will lead projects from inception to completion, enjoying substantial autonomy while collaborating closely with our team to create self-improving agent systems.What You'll Do:Develop systems that aggregate, index, and analyze extensive agent interaction data to derive valuable evaluation metrics.Create agent-based systems for the analysis and evaluation of complex, long-term behaviors.Design and execute post-training and optimization workflows aimed at enhancing agent performance.Build internal tools and infrastructure that promote rapid experimentation, analysis, and training.What We're Looking For:You should resonate with at least one of the following:A strong focus on data quality, evaluation, and benchmarking, with a hands-on approach to working with complex datasets.Experience in developing agent systems and applying them in real-world or production environments.A robust background in machine learning or related fields, with an eagerness to advance agent technology.

Jan 11, 2026

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Senior Cloud Infrastructure Engineer at Judgment Labs | San Francisco

Judgment Labs

Full-time|On-site|San Francisco

At Judgment Labs, we are pioneering the way that Agent Behavior Monitoring (ABM) is approached. Unlike conventional observability methods that primarily focus on logging exceptions and latency, our innovative ABM technology identifies behavioral anomalies such as instruction drifts and context retrieval losses in large-scale production environments.Our platform is trusted by numerous teams developing autonomous agents, enabling them to gain insights into system behavior post-deployment. By moving beyond reactive incident management, our users can analyze patterns across conversations and workflows, correlate regressions to specific interaction types, and accurately identify where reliability issues arise within their operational context.Recent funding success: We have successfully raised over $30M across two funding rounds within the last five months, attracting notable investors such as Lightspeed, SV Angel, Valor Equity Partners, and more.

Jan 11, 2026

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unto-labs

Full-time|On-site|San Francisco

Join unto-labs as a Creative Lead, where you will spearhead innovative projects, guiding our creative team to produce exceptional digital solutions. Your vision will shape our brand identity and enhance user experiences. If you are passionate about creativity and have a strong portfolio, we want to hear from you!

Mar 17, 2026

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Lab Operations Associate at Merge Labs | San Francisco Bay Area

Merge Labs

Full-time|On-site|San Francisco Bay Area

At Merge Labs, we are pioneering research at the intersection of biological and artificial intelligence, aiming to enhance human potential, autonomy, and experience. Our innovative approach focuses on developing cutting-edge brain-computer interfaces that communicate with the brain at high bandwidth, seamlessly integrate with advanced AI, and are designed to be safe and accessible for everyone.About Our TeamThe Lab Operations team serves as the essential operational foundation of Merge Labs, overseeing the complete lifecycle of our R&D environment—from the conceptualization and construction of our physical infrastructure to its large-scale operation. Our responsibilities encompass Equipment Management, Safety, Lab Facilities, Procurement, and Logistics, ensuring that the laboratory operates without a hitch. We view our operations role as a driving force, with a mission to establish a top-tier Lab Operations System that not only empowers our scientists and engineers but also accelerates their progress through optimal integrated systems and operational excellence.Key Responsibilities:Manage daily lab operations by executing essential tasks that keep the lab organized and functional—overseeing bench organization, glassware management, reagent and media inventory, and maintaining the meticulous upkeep necessary for a high-performing wet lab.Ensure accurate lab systems by logging equipment into asset databases, completing maintenance tracking sheets, and conducting inventory counts while adhering to our scheduled protocols to reflect real-time operations.Implement the equipment management strategy, which includes tagging new assets, updating the database, and scheduling preventive maintenance to maintain the accuracy of our operational records. This includes hands-on work such as running instrument calibrations, executing scheduled freezer defrost cycles, and routine equipment maintenance to keep the lab operational.Support the lab's supply chain by placing orders, receiving and logging shipments, restocking workstations and cold storage, and proactively identifying low inventory levels before they impact operations.Uphold a safe working environment by conducting daily facility checks—such as walkthroughs and hazard assessments—to ensure compliance with safety protocols.

Feb 2, 2026

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Content Marketer at Pylon Labs | San Francisco

Pylon Labs

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Nov 14, 2025

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Operations Lead - San Francisco

Blueground

Full-time|Hybrid|San Francisco, California, United States

At Blueground, we aim to create a sense of belonging for our guests, no matter where they choose to reside. Our mission is to provide the peace of mind, flexibility, and confidence necessary for our guests to embark on life's adventures.Since our inception in 2013, we have experienced significant growth, having successfully secured over $258 million in funding. Currently, we host guests in more than 50,000 homes across 46 cities worldwide, with ambitious plans to reach 100,000 homes in 100 cities by 2025. Our vision is embodied through our collaborative and inclusive workplace culture that nurtures opportunity for our diverse team of over 1,000 members across 17 countries.We empower our employees with the choice of how they work, whether that be full-time in one of our offices, fully remote, or within a hybrid model.Our core principles guide our operations:Guest-Centric Approach: Every decision is made with our guests in mind, inspiring us to craft exceptional experiences.Agility: We maintain a fast-paced environment, continuously innovating to stay ahead.Transparency: We foster trust through open communication at all levels.Adaptability: We embrace change, enabling us to thrive amid challenges.Ownership: We take pride in our work, ensuring excellence and impactful outcomes in every task.We are seeking an Operations Lead to join our dynamic team in San Francisco, CA. The ideal candidate will possess a keen eye for detail, a proactive attitude, and the ability to manage general maintenance tasks to keep our properties in pristine condition for our guests. This role will primarily involve supporting our Operations Team in preparing new units, ensuring existing units are guest-ready, and addressing any issues or emergencies that may arise, including guest lockouts, furniture replacements, and keeping Operations Managers informed of necessary repairs.Key Responsibilities:Collaborate with Operations Managers to ensure all properties are fully equipped and ready for guest arrivals.Act as the operational frontline for Blueground, ensuring new properties meet our standards while managing maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment meets our high standards.

Oct 31, 2025

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Mar 16, 2026

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Software Engineer at Pylon Labs | San Francisco

Pylon Labs

Full-time|On-site|San Francisco

Join Our Team at Pylon Labs!At Pylon, we are on a mission to redefine the B2B post-sales landscape. Our innovative all-in-one platform leverages conversational data and advanced intelligence to empower our clients to manage their operations seamlessly and in real-time.Pylon is proudly backed by top-tier investors including a16z, BCV, General Catalyst, and Y Combinator.Today, over 1000 companies, including notable names like Linear, Cognition (the team behind Devin), Modal Labs, and Incident.io, rely on Pylon for their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.Our product encompasses a vast problem space, presenting numerous opportunities for impactful contributions. We are eager to bring on board several exceptionally skilled software engineers across various tech stacks.Are You the Right Fit?You prefer coding over meetings and are committed to delivering high-quality work.You possess strong engineering fundamentals, write efficient code, and understand your strengths and areas for growth.You thrive on autonomy and take ownership of your projects.You are located in San Francisco or are willing to relocate, and you value in-person collaboration to foster a vibrant company culture.Familiarity with React, Golang, GraphQL, and AWS is a plus.You will be joining a highly skilled technical team with senior engineers from respected organizations such as Samsara, Affinity, and Airbnb.Perks of Joining Pylon Comprehensive medical, dental, and vision coverage for employees. 401(k) retirement plan with company match. Commuter benefits to ease your travel. Generous parental leave. 14 company holidays and unlimited paid time off. Annual offsite retreats. Free lunch, dinner, and snacks at the office to fuel your day. Fitness stipend to support your well-being.About Pylon LabsFunding: Series B led by a16z and BCV, with a total of $51M raised.Founders: [Details about the founders].

Nov 14, 2025

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Product Designer at Pylon Labs | San Francisco

Pylon Labs

Full-time|$200K/yr - $200K/yr|On-site|San Francisco

Join Pylon Labs and help shape the future of B2B Post Sales. Our innovative platform empowers top support and success teams at leading companies such as Hightouch, Merge, and Sardine to seamlessly manage customer support across multiple channels including Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all from a single interface.At Pylon, we are creating a comprehensive system of record with a wide-ranging product that presents intricate design challenges. We recognize that exceptional design is crucial and serves as a key differentiator in our offerings compared to traditional players. This role is not merely about surface-level design; you will actively engage with customer feedback and collaborate with engineers to deliver significant features that rival entire product lines in other organizations. Being part of a startup environment, you will have the unique chance to establish the design vision and develop the design system for Pylon.Your Responsibilities:Deliver designs to the engineering team within your first week.Investigate and comprehend customer issues and feedback.Work in tandem with product and engineering teams throughout the project lifecycle (we prioritize collaboration over traditional waterfall methods).Collaborate closely with co-founders and peers to navigate both problem identification and solution development (as we do not employ product managers).Effectively communicate differing viewpoints and facilitate constructive decision-making.Conceptualize comprehensive user flows for new features.Create high-fidelity mockups and develop the UI/UX.Contribute to the design system development alongside Wendy, Ben, and Oliver, along with our engineering partners.Use analytics to validate design decisions.Qualifications:Located in, or willing to relocate to, San Francisco and enthusiastic about in-person collaboration.Highly organized, diligent, and capable of working efficiently.Passionate about experimenting with the product and suggesting enhancements.Compensation: The estimated salary for this position is approximately $200K USD, with adjustments based on experience and skills.

Nov 14, 2025

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Solutions Engineer at Pylon Labs | San Francisco

Pylon Labs

Full-time|On-site|San Francisco

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are revolutionizing B2B post-sales support with an all-inclusive platform that leverages conversational data and advanced intelligence, empowering our clients to manage their operations seamlessly in real-time.Supported by leading investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies such as Linear, Cognition (creators of Devin), and Modal Labs, who trust us to streamline their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.This role is fully in-person; remote or hybrid options are not available. Your RoleEngage directly with customers while developing bespoke solutions.We seek a former Software Engineer who appreciates the power of automation—complete a task once and automate it, never to revisit it.Facilitate the migration of new customers from their legacy support systems to Pylon.Lead customer migration meetings within your first week.Serve as the primary 'problem-solver' for customers as they transition to Pylon, guiding them through the reconstruction of their processes and data.Become a product expert and assist customers in identifying the most suitable solutions, even when they may not initially understand their needs.Participate in pre-sales calls, showcasing your expertise in potential solutions.Develop proficiency not only in Pylon but also in the systems we are migrating from (e.g., Zendesk, Intercom).Manage multiple customer migrations simultaneously, ensuring timely completion.Continuously refine and enhance the migration process.RequirementsMust be located in or willing to relocate to San Francisco and eager to work on-site.Highly organized and quick to adapt; you’ll be managing multiple migrations concurrently.Detail-oriented with a strong capacity to learn rapidly; you will need to master various tools promptly.A passion for product innovation and the ability to suggest enhancements.Our BenefitsWe offer a vibrant work culture with numerous perks to enhance your experience.

Feb 18, 2026

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Implementation Engineer at Pylon Labs | San Francisco

Pylon Labs

Full-time|On-site|San Francisco

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are on a mission to revolutionize B2B post-sales support with our all-in-one platform that leverages conversational data and advanced intelligence. Our goal is to empower our clients to manage their operations seamlessly in real-time.Backed by leading venture capital firms including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies, such as Linear, Cognition (Windsurf), and Modal Labs, who rely on Pylon for their support and customer success workflows. Discover more about us on the Enterprise Tech 30 List.This position is fully in-person at our San Francisco office; we do not provide remote or hybrid work options.Your RoleYou will manage the complete migration process for our clients, which encompasses translating their existing workflows, enabling their teams, and assisting with the transfer of historical data.We believe in utilizing our products ourselves; thus, you will develop strong fluency in our platform. By the end of your first week, you will be fully equipped to guide both yourself and others in using Pylon effectively.As the primary expert on Pylon implementations, you will also gain in-depth knowledge of legacy support systems such as Zendesk and Intercom that we transition customers away from.You will be the first point of contact for customer inquiries related to our product, addressing questions ranging from simple how-tos to intricate edge cases.Handle multiple customer migrations simultaneously, ensuring successful outcomes; currently, we boast zero failed migrations, and we intend to maintain this record.QualificationsMust be located in or willing to relocate to San Francisco and enthusiastic about working on-site.Highly organized, diligent, and swift; you will manage over 20 migrations concurrently.Comfortable engaging with customers via chat and video regularly.A collaborative team player; our Solutions Engineering team is small yet impactful. We thrive on collective efforts, valuing the best ideas regardless of their origin.Detail-oriented with the capacity to learn rapidly; you will need to master various tools quickly.

Mar 10, 2026

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Scaled Customer Success Manager at Pylon Labs | San Francisco

Pylon Labs

Full-time|$51K/yr - $51K/yr|On-site|San Francisco

Join Pylon Labs: Shaping the Future of B2B Post-Sales!Pylon Labs is revolutionizing the B2B post-sales experience with our comprehensive platform driven by conversational data and intelligent insights. Our mission is to empower businesses to manage customer support and success seamlessly and in real time.We are proudly supported by top-tier investors including a16z, BCV, General Catalyst, and Y Combinator.Over 1,000 businesses, such as Linear, Cognition (creators of Devin), Modal Labs, and Incident.io, trust Pylon to enhance their customer success and support workflows. We are also honored to be listed on the Enterprise Tech 30 List.Our platform addresses a vast and intricate challenge, offering significant ownership and accountability as well as ample opportunities for development.Commitment to Quality Customer Experience at ScaleAt Pylon, we firmly believe that scaling should not compromise the quality of customer experience. By utilizing our own tools and establishing efficient internal processes, we aim to provide our smaller clients with the support and resources they need to thrive—without necessitating weekly meetings they may not desire.As a Scaled Customer Success Manager, you will be instrumental in operationalizing this vision at scale. We seek a candidate who can transform insights gained from hands-on experiences into scalable and repeatable processes.Your ResponsibilitiesCollaborate with the Scaled Customer Success Team: Work closely with our team to manage a diverse and high-volume portfolio, ensuring each customer, regardless of size, receives a high-quality and responsive experience through Pylon.Oversee the Customer Lifecycle: Conduct calls and manage inbound communications through Slack, email, and Pylon. Take charge of the entire lifecycle for your assigned accounts, from post-onboarding stabilization to renewal.Implement and Enhance the Playbook: Execute established success strategies and leverage real customer interactions to refine our playbooks. As the team expands, you will help define excellence in our customer success practices.Proactive Health Monitoring: Track product usage and customer signals to identify risks of churn and opportunities for expansion. You will be accountable for maintaining the health of the scaled segment and recognizing accounts that are poised for deeper engagement.Collaborate on Infrastructure Development: Work closely with the Customer Success, Product, and Engineering teams to design the necessary tools and automated workflows to support our 1,000+ clients.

Feb 20, 2026

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Visual Product Designer at Pylon-Labs | San Francisco

Pylon Labs

Full-time|On-site|San Francisco

Join Pylon-Labs and shape the future of B2B Post Sales!Our innovative platform is trusted by top support and success teams at leading companies such as Hightouch, Merge, and Sardine. With Pylon, customer support is streamlined across various channels including Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all managed seamlessly from one location.We are creating a comprehensive system of record that encompasses a vast surface area and presents intricate design challenges. We view design as a pivotal product differentiator, and this role will not involve mere pixel pushing. Instead, you will translate customer feedback into actionable insights and collaborate closely with engineers to deliver significant features that rival entire product lines from other firms. This is a unique opportunity to define the design vision and establish the design system for Pylon in an early-stage environment.Your Responsibilities:As a skilled product designer with a strong focus on visual design, you will be pivotal in our creative process.Within your first week, you will deliver designs to engineering for implementation.You will dive deep into understanding customer challenges and feedback.Work collaboratively with product and engineering teams throughout projects (we favor agile methodologies).Engage with cofounders and peers to navigate both problem-solving and solution development (our team operates without product managers).Foster open communication, present differing viewpoints, and facilitate constructive decision-making.Design comprehensive user flows for new features.Create high-fidelity mockups while considering UI/UX best practices.Collaborate with team members including Wendy, Ben, and Oliver to enhance our design system alongside engineering partners.Utilize analytics to validate your design decisions.Qualifications:Candidates must be located in or willing to relocate to San Francisco and be enthusiastic about working in person.You should demonstrate strong organizational skills, a diligent work ethic, and the ability to work swiftly.A passion for experimenting with the product and proposing enhancements is essential.

Dec 5, 2025

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Customer Success Manager at Pylon Labs | San Francisco

Pylon Labs

Full-time|On-site|San Francisco

Join Pylon Labs and Shape the Future of B2B Post-Sales Support!At Pylon, we are revolutionizing the landscape of B2B post-sales support by creating a comprehensive, intelligent platform that leverages conversational data to empower our clients to manage their operations in real-time.Backed by prestigious investors such as a16z, BCV, General Catalyst, and Y Combinator, we have garnered the trust of over 1000 companies, including innovators like Linear, Cognition (makers of Devin), Modal Labs, and Incident.io. We are also proud to be featured on the Enterprise Tech 30 List.With an expansive problem space for our product, there are countless opportunities for you to take ownership and make a significant impact. We are eager to welcome your expertise into our growing team!

Nov 6, 2025

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Sales Development Representative at Pylon Labs | San Francisco

Pylon Labs

Full-time|$51K/yr - $51K/yr|On-site|San Francisco

Join Pylon Labs and be part of the evolution in B2B post-sales!At Pylon, we empower leading support and success teams from renowned companies like Hightouch, Merge, and Sardine to optimize their customer support and success efforts.Our mission is to create a comprehensive support platform that utilizes conversational data and advanced intelligence to enable real-time operational management for our clients. With the backing of YCombinator, General Catalyst, and a16z, we proudly serve over 1,000 B2B companies that trust Pylon for their customer support solutions.Our go-to-market technology stack includes innovative tools such as Salesforce, Amplemarket, Clay, Default, Pylon, and Equals.Your Responsibilities Create Pipeline: Focus on outbound efforts to book meetings for our Account Executives without one-on-one pairing for the time being.Account Prospecting: Identify target accounts and compile lists for outreach, specifically focusing on companies with 150 to 1000 employees.Lead Qualification: While you won't be qualifying leads through calls or discovery, it's essential to reach out to suitable companies that fit our criteria.Meeting Booking: Utilize various methods for booking meetings—whether through LinkedIn, cold-calling, email, or creative approaches. We value versatility and expect you to excel across multiple channels.Collaborate Effectively: Engage with the AE team for messaging and feedback. This role requires independence, as you will also work closely with our founder, who leads our go-to-market strategy.Innovate and Build: While we have foundational playbooks and messaging, we encourage you to implement your successful strategies and develop new ones. The opportunities are limitless—our CRM is clean, clients are ready for change, and they love what we offer!Who You Are 1-2 years of experience in a Sales Development Representative (SDR) or Business Development Representative (BDR) role focused on SaaS; this is a must.You are driven by results. Your goal is not just to meet your quota but to exceed it.You possess agility. While not required for booking meetings, quick thinking and adaptability are crucial for effective communication during calls.You value speed. While expertise in Pylon is not necessary from day one, a fast learning curve is essential.

Jun 13, 2025

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Software Engineer - Security at Pylon Labs | San Francisco

Pylon Labs

Full-time|On-site|San Francisco

Join Pylon Labs: Pioneering B2B Post-Sales SolutionsAt Pylon, we are at the forefront of innovation, creating a comprehensive B2B post-sales support platform that harnesses conversational data and advanced intelligence. Our mission is to empower our clients to manage their operations seamlessly in real-time.With backing from renowned investors such as a16z, BCV, General Catalyst, and Y Combinator, we are proud to support over 1,000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io, in streamlining their customer success workflows with our platform. We are also honored to be featured on the Enterprise Tech 30 List.Your Role and ResponsibilitiesDevelop and integrate security features within the product such as audit logging, RBAC, SCIM, SAML, and more.Oversee security review processes, including SOC 2, ISO 27001, HIPAA compliance, and bug bounty programs.Act as the security expert in pre- and post-sales discussions.Facilitate rapid development while ensuring robust security measures are upheld.Lead projects from customer requests through design to deployment.Who You AreYou have experience in building or shipping security features.You have contributed to security and compliance initiatives in a startup or dynamic environment.You are adept at engaging with customers and clarifying technical decisions.You excel when given autonomy, taking ownership of projects, and managing your own tasks.You are located in San Francisco or are open to relocating, enjoy in-person collaboration, and are committed to fostering a positive workplace culture.You are proficient in technologies such as React, Golang, GraphQL, and AWS.You will be joining a skilled technical team of senior engineers from prestigious companies like Samsara, Affinity, and Airbnb.Perks of Working with Us Comprehensive medical, dental, and vision coverage for employees 401(k) retirement savings plan Commuter benefits Generous parental leave 14 company holidays plus unlimited PTO Annual team offsite

Oct 1, 2025

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Forward Deployed Engineer at Pylon Labs | San Francisco

Pylon Labs

Full-time|On-site|San Francisco

Join Pylon Labs and Shape the Future of B2B Post-Sales!At Pylon Labs, we are pioneering an all-in-one B2B post-sales support platform that leverages conversational data and advanced intelligence to empower our clients to operate seamlessly in real-time.Backed by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including industry leaders such as Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the prestigious Enterprise Tech 30 List.This position requires full-time, in-person commitment; we do not offer remote or hybrid arrangements.

Feb 18, 2026

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Founding Technical Recruiter at Pylon Labs | San Francisco

Pylon Labs

Full-time|On-site|San Francisco

Join Pylon Labs, a Series B AI-native B2B company revolutionizing customer support with an innovative approach. Unlike traditional platforms such as Zendesk and Salesforce Service Cloud, which are centered around tickets, Pylon is focused on accounts, real-time collaboration, and AI-enhanced customer intelligence.With a significant market opportunity and competitors that are not designed for AI-first workflows, we are poised for rapid growth.

Mar 23, 2026

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Lab Operations Associate at Merge Labs | San Francisco Bay Area

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