companyFreshworks Inc. logo

Lead Solutions Engineer

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, along with a minimum of 5 years of experience in solution engineering or technical consulting. Strong communication and leadership skills are essential, as well as a deep understanding of software development processes and methodologies. Experience with cloud technologies and CRM solutions is a plus.

About the job

Freshworks Inc. is hiring a Lead Solutions Engineer in Denver. This role shapes technical solutions and helps customers get the most out of Freshworks products. The position sits at the intersection of engineering and client engagement, with a focus on both technical leadership and direct customer impact.

What You Will Do

  • Work closely with teams across the company to design and deliver solutions tailored to client needs
  • Guide clients through technical features and best practices for Freshworks products
  • Help ensure customers gain real value from the services provided
  • Contribute technical expertise during solution design and implementation phases

Collaboration and Impact

This role involves frequent collaboration with cross-functional teams and direct interaction with clients. The Lead Solutions Engineer helps bridge technical requirements and business outcomes, supporting both internal teams and external customers.

About Freshworks Inc.

Freshworks Inc. is a leading provider of innovative customer engagement software. Our mission is to empower teams with easy-to-use solutions that enhance the customer experience. With a strong commitment to customer success, we offer a dynamic work environment that encourages growth and collaboration.

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