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Lead User Researcher

On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for candidates with:A strong background in user research methodologies and best practices. Proven experience in leading and managing research projects from inception to completion. Excellent communication skills, capable of presenting findings to diverse audiences. A passion for user-centric design and a desire to work collaboratively with product and design teams. Experience in the fintech industry is a plus.

About the job

Monzo Bank is seeking a Lead User Researcher in Dublin to guide research efforts that shape product direction and improve user experiences. This position centers on leading a team of researchers and working closely with partners across design, product, and engineering.

Role overview

The Lead User Researcher will oversee user research activities, ensuring insights are gathered and applied to support product decisions. Collaboration with cross-functional teams is central to this role, helping translate research findings into actionable improvements for Monzo’s products.

Team leadership

This role involves managing and mentoring a group of researchers. Setting research priorities, supporting professional growth, and fostering a collaborative team culture are key responsibilities.

Impact

Work in this role directly shapes Monzo’s approach to user experience and product strategy. Research insights will inform design and development, contributing to Monzo’s vision for the future of banking.

About Monzo Bank

Monzo is a leading digital bank based in the UK with a mission to make banking better for everyone. Our innovative approach and commitment to customer satisfaction have earned us a strong following. Join us in revolutionizing banking and creating financial products that truly meet the needs of our users.

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