Level 1.5 / Level 2 Support Engineer - MSP | ConnectWise | Automation | Microsoft 365 | Networking

Join our dynamic team as a Remote Customer Support Representative at Jobs for Humanity! We are looking for enthusiastic individuals who are passionate about providing exceptional customer service. In this role, you will assist customers with inquiries and resolve issues promptly while maintaining a positive attitude.

The RoleWe are seeking a talented and experienced Technical Customer Support Engineer with a solid software background who is passionate about addressing intricate challenges for our enterprise clients. As the first line of technical support for Idhammar’s suite of products, you will be responsible for triaging, troubleshooting, and resolving issues across various layers including applications, databases, integrations, networking, and cloud infrastructure.Key ResponsibilitiesManage customer cases from the moment they are received until resolution, utilizing Jira Service Management (or a similar tool) to consistently meet and surpass Service Level Agreements (SLAs).Diagnose and troubleshoot application, integration, and network-related issues across web, mobile, and API services; reproduce defects, identify root causes, and provide solutions or high-quality escalations.Conduct in-depth database investigations with SQL Server/PostgreSQL, analyzing slow queries, locks, deadlocks, and index usage while crafting optimized SQL queries to resolve performance issues.Support and maintain multi-cloud environments (Azure, AWS, IONOS Cloud), reviewing logs and metrics, scaling resources, and managing compute, storage, and networking aspects.Oversee identity and access management (IAM/Entra ID roles & policies), certificates, and secrets.Coordinate patching and maintenance windows effectively.Diagnose and resolve networking and connectivity issues across TCP/IP, DNS, VPN, TLS/SSL, and HTTP/HTTPS, as well as firewall and security group configurations.Resolve connectivity and data integration problems involving ERP, SCADA, IoT, OPC UA, REST/gRPC, and file-based ETL in collaboration with vendors and customer IT teams.Perform proactive health checks, patching, and minor hotfix deployments, while contributing to playbooks and runbooks.Communicate effectively with both technical and non-technical stakeholders, providing updates on incidents and delivering post-incident reports.Create and enhance knowledge base articles, customer guides, and internal troubleshooting documentation.Collaborate with Product and Engineering teams on bug triage, feature feedback, and reliability enhancements.Typical Challenges You Will EncounterAddressing query timeouts and blocking chains; designing and adjusting indexes and query plans.Resolving data ingestion failures (CSV/ETL/API), schema changes, and referential integrity issues.Tackling API authentication/authorization issues (OAuth2/OIDC), including certificate or token expirations.Handling application performance regressions after upgrades; conducting log analysis and implementing rollbacks or mitigations as necessary.Performing network troubleshooting for packet loss, TLS handshake errors, DNS resolution failures, and VPN/firewall misconfigurations.Managing cloud environment alarms (CPU/IO, storage thresholds, scaling, networking) and addressing unexpected cost spikes.

Join Cin7 as a Customer Support Intern and gain hands-on experience in a fast-paced environment. You will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and providing exceptional service. This internship is a fantastic opportunity to learn about customer relations and sharpen your skills in a supportive and dynamic team.

Join PetDesk as a Product Support Specialist and play a vital role in enhancing customer satisfaction by addressing product inquiries through Zendesk tickets, live chat, and phone calls. This remote position requires a positive attitude, strong interpersonal skills, and in-depth technical knowledge of our product and services. If you thrive in a dynamic, fast-paced environment and possess the ability to troubleshoot autonomously while effectively managing multiple tasks, we want to hear from you. In this role, you will handle approximately 25 inbound inquiries daily, resolve technical issues, and provide guidance on product usage, all while ensuring a world-class customer experience.

Join our dynamic team at Petvisor as a Product Support Engineer during the US Shift. In this role, you will be the first line of support for our customers, ensuring that they have the best experience with our products. You will troubleshoot issues, provide technical assistance, and collaborate with other teams to resolve challenges swiftly and efficiently.

Orfium is looking for a Support Analyst based in Colombo, Sri Lanka. This role centers on helping clients resolve issues and ensuring they have a smooth experience with Orfium’s products. What you will do Troubleshoot technical and product-related issues for users Offer clear solutions to client problems Work to maintain a high standard of service and client satisfaction Impact Support Analysts at Orfium help strengthen the company’s reputation for quality service. By resolving client concerns and sharing insights, this position also contributes to improving Orfium’s product offerings.

Join our dynamic team at IFS as an IT Support Specialist, where you will be the frontline hero in ensuring seamless technology operations. In this role, you will provide expert technical assistance to our users, troubleshoot hardware and software issues, and facilitate the setup of new IT equipment.Your responsibilities will include responding to IT support requests, maintaining IT inventory, and contributing to the overall improvement of our IT processes. If you have a passion for technology and a commitment to customer service, we invite you to apply and make a difference in our organization.

The DBVA platform is pivotal to the Business Value Assurance function at IFS and within the partner ecosystem, utilized daily by over 100 team members. As an Application Support Specialist, you will ensure seamless daily operations and encourage the platform's adoption. Acting as a vital link between users and the technical team, your role encompasses supporting reporting, documentation, training, and communication to enhance business value. You will join a dynamic, high-impact team where self-motivation, curiosity, and a desire to learn are key.In addition to user support, report maintenance, and adoption facilitation, this position offers avenues for growth in analytics, change enablement, and AI-assisted support, influencing how the platform develops and adds value over time.Key Responsibilities:Deliver first-line support to business users, offering troubleshooting, access assistance, and guidanceMaintain and update platform-related reportsCreate and update user documentation, FAQs, and training resourcesConduct training sessions and communicate updates or new featuresGather user feedback and relay it to technical teamsCollaborate with engineers on minor fixes, monitoring, and resolving incidentsPromote user adoption and advocate for platform usability

Dijital Team Pty Ltd is hiring a Support & Operations Specialist in Colombo. This role centers on strengthening service desk operations for an Australian Managed Services Provider known for IT support and cloud solutions. Role overview This hands-on technical support position focuses on optimizing how tickets are managed, making sure onboarding processes are ready and consistent, and improving the way support, sales, and accounts teams work together. The aim is to increase operational efficiency, reduce the number of escalations, and remove workflow bottlenecks across the organization. Key responsibilities Enhance ticket management systems and processes Ensure onboarding is smooth and standardized Promote collaboration among support, sales, and accounts teams Identify and address workflow issues to improve efficiency Client background The client is a Managed Services Provider based in Australia, recognized for dependable IT support and cloud services for a wide range of clients.

Join our dynamic team at dijital-team-pty-ltd as an Application Support Engineer. In this critical role, you will be responsible for providing top-notch support for our applications, ensuring seamless functionality and user satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application performance. Your expertise will be essential in delivering outstanding service to our clients.

Dijital Team Pty Ltd is looking for a Level 1 Helpdesk Support Technician to join the support team in Colombo. This entry-level role suits someone early in their technical career who enjoys solving problems and helping users with day-to-day issues. Role overview This position focuses on assisting users, troubleshooting technical problems, and building skills in telephony and cloud communications. The work is hands-on and centers around providing responsive support to clients. About the client The client is a technology company based in Australia, specializing in telephony, unified communications, and contact center solutions. Their platforms integrate with major vendors, including Microsoft Teams, Avaya, and Cisco, to deliver reliable communication services. What you will do Respond to user support requests and resolve technical issues Troubleshoot problems related to telephony and cloud communication systems Work with platforms that connect with Microsoft Teams, Avaya, and Cisco

Join our dynamic team at dijital-team-pty-ltd as a Level 3 Support Engineer. This pivotal role requires an experienced engineer to provide high-level technical support, troubleshoot intricate issues, and maintain optimal performance of IT systems. You will work collaboratively with cross-functional teams to devise innovative solutions. Ideal candidates exhibit confidence, a proactive mindset for suggesting improvements, and the ability to pinpoint inefficiencies. Strong communication skills, empathy, and technical expertise are essential. Candidates should be enthusiastic about learning and knowledge sharing, mentoring L1 and L2 team members, and identifying upskilling opportunities within the team. The role may also include leading training sessions for team members. Additional desirable skills include experience in automation and proficiency in PowerShell, Roost, and Ginger, with a commitment to quickly acquire these skills.

Role overview Dijital Team Pty Ltd seeks a Level 2 Engineer with a background in Managed Service Providers (MSP) to handle technical escalations remotely. Based in Colombo, this role involves managing issues from initial report through resolution, with an emphasis on finding and addressing root causes. What you will do Take full ownership of escalated support requests and incidents Investigate and resolve technical problems, focusing on underlying causes Work across Windows Server, Microsoft 365, networking, firewalls, and backup systems Collaborate with team members to share knowledge and improve processes What we are looking for Experience supporting MSP clients Strong skills in Windows Server administration Hands-on knowledge of Microsoft 365 Background in networking and firewall management Familiarity with backup solutions Ability to see issues through to resolution, not just escalate further

Role Overview ifs1 is hiring a Global Payroll Support Specialist in Colombo. This position focuses on accurate and timely payroll processing for multiple regions. The role involves working closely with HR and finance teams to meet compliance standards for local labor laws and regulations. Supporting employees with payroll-related questions and issues is a key part of this job.

Join our dynamic team at Dijital Team Pty Ltd as a Sales Development Representative. In this role, you will be pivotal in identifying new business opportunities and building strong relationships with potential clients. Your exceptional communication skills will enable you to effectively engage with prospects, understand their needs, and articulate the value of our services. If you are a motivated self-starter with a passion for sales and a desire to grow in a fast-paced environment, we encourage you to apply!

Join the Rainforest Alliance in Sri Lanka as a Consultant for the Certification Partner Support ProgramPosition OverviewThe Rainforest Alliance is looking for a dedicated full-time consultant based in Colombo, Sri Lanka, to enhance our customer experience and deliver exceptional value-added services to our certified members as part of our 2020 Certification Program. You will be the primary point of contact for Certification Partners and work under the guidance of the Country Director, collaborating closely with both international and local departments to ensure timely and accurate responses.Your role will involve providing comprehensive information, training, and ongoing support regarding the 2020 Certification Program, including the Sustainable Agriculture Standard, Assurance Rules, and Traceability requirements. This will empower our Certification Partners with localized support in their preferred language.Your responsibilities will encompass identifying necessary specialized training and technical assistance at the country level, coordinating service delivery, and liaising with global departments to maintain consistency in monitoring and evaluation tools. Why Join Us?By joining the Rainforest Alliance, you will be part of a global initiative aimed at creating a sustainable world through responsible business practices. Our mission is to leverage social and market forces to protect nature and enhance the livelihoods of farmers and forest communities.

Role overview The Techno/Functional Consultant – Presales Support Service at IFS in Colombo plays a key role in bridging technology and business needs during the presales stage. This position involves direct interaction with potential clients to understand what they require and to demonstrate how IFS solutions can meet those needs. What you will do Engage with prospective clients to gather and clarify both business and technical requirements. Work closely with sales and technical teams to develop demonstrations, proposals, and presentations. Present customized solutions that emphasize the strengths and value of IFS products. Share insights to help refine presales strategies and ensure solutions align with market expectations.

Homey.co.uk is an innovative proptech platform dedicated to simplifying the home-moving process by seamlessly connecting buyers, sellers, estate agents, and mortgage brokers. We collaborate with numerous estate agents and brokers throughout the UK to create a streamlined experience for our clients.We are on the lookout for a dynamic and driven Sales Development Representative (SDR) to expand our partner network and invigorate our sales pipeline.As an SDR at Homey, you will play a pivotal role in our growth initiatives. Your main focus will be to identify, engage, and qualify estate agents and mortgage brokers, scheduling high-quality meetings for our Business Development Managers.Key ResponsibilitiesIdentify and engage with estate agents and mortgage brokers across the UK.Conduct outbound outreach through various channels including phone, email, and LinkedIn.Qualify leads while gaining insight into partner needs and challenges.Schedule meetings and demonstrations for the Business Development Manager and sales teams.Maintain precise records in our CRM system.Follow up on inbound leads generated from marketing efforts.Collaborate closely with Business Development Managers to ensure smooth transitions.Consistently meet activity, meeting, and pipeline goals.

Join Homey as a Customer Success Executive and become a vital part of our dynamic sales team. We are looking for a motivated and results-oriented professional who can effectively engage with potential clients through outbound calls, showcasing Homey's exceptional services and converting leads into loyal customers. As the initial touchpoint for prospects, you will significantly contribute to promoting our mission and values, furthering the Homey brand.Key ResponsibilitiesLead Conversion: Drive the sales process by converting qualified leads into customers.Expert Product Knowledge: Stay informed about Homey’s offerings and industry developments to address client inquiries proficiently.CRM Management: Keep customer records and interactions updated in the CRM system.