Qualifications
Proven expertise in server patching and maintenance, including planning, testing, deploying, and verifying patches to ensure optimal system performance and security. In-depth knowledge of firmware updates for network devices, such as routers, switches, and firewalls, with the ability to execute these updates seamlessly. Hands-on experience in managing patches on Windows OS and iOS, ensuring compatibility and addressing any issues quickly. Strong familiarity with patch management tools and automation processes, utilizing technology to enhance efficiency and maintain thorough audit trails. Understanding of IT security best practices including risk assessment and mitigation strategies to safeguard organizational assets. Expertise in L2 support with a focus on troubleshooting and resolving advanced technical issues to deliver exceptional service to end-users.
About the job
Weekday-1 is seeking a Level 2 Technical Support Specialist to support a client. This position is full-time and remote, open to candidates based in India.
What you will do
This role centers on providing advanced technical support. The focus is on resolving complex issues that go beyond initial troubleshooting, ensuring customer satisfaction and timely solutions.
Requirements
- Minimum of 4 years in technical support roles
- Strong troubleshooting and communication skills
Compensation
Annual salary ranges from Rs 1,500,000 to Rs 2,500,000 (INR 15 - 25 LPA).