Level 2 Technician at dstaff | Plano

Procom Services is seeking a skilled Technical Support Engineer to join our dynamic team in Plano, Texas. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues, ensuring our clients receive outstanding support and service.Your primary responsibilities will include diagnosing problems, providing solutions, and maintaining high levels of customer satisfaction. You will be instrumental in enhancing the customer experience by effectively communicating technical information and ensuring timely resolutions.

As a Technical Support Analyst, you will play a crucial role in ensuring our licensed customer base receives exceptional support through diverse channels.Key Responsibilities:Deliver both reactive and proactive support to external customers.Diagnose and resolve open incidents efficiently.Assess and qualify issues prior to escalation to Tier-II support.Document all customer issues accurately and maintain detailed records.Develop documented solutions for internal and external support resources.Demonstrate a thorough understanding of the OSI Layer model.Exhibit strong TCP/IP networking skills.Familiarity with various protocols, including SNMP, SMTP, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.Work with SQL databases via command line interface.Read and comprehend command-line scripts effectively.Utilize Linux operating systems proficiently.Understand and/or have experience with SIEM technologies.Have a grasp of device hardware.Be familiar with common auditing compliance standards, such as PCI, SOX, and HIPAA.

Technical Support AnalystProcom Services is actively seeking a skilled Technical Support Analyst for a contract position in Plano, TX. This role is pivotal in providing exceptional support to our extensive licensed customer base through various communication channels.Job OverviewAs a Tier-I Support Engineer within the Security System Protection Solutions Division, you will play a crucial role in diagnosing and resolving technical issues, ensuring customer satisfaction at all times.Contract DurationThe assignment is expected to last for a minimum of 6 months.Note: We regret to inform that we cannot consider candidates holding H1B Visas or those represented by third-party agencies.

Join our dynamic team as a C# Software Developer, where you will play a crucial role in developing applications according to customer requirements. You will focus on the hardware and software life cycle, ensuring high-quality implementation and user satisfaction.Key Responsibilities:Design and develop C# desktop applications utilizing WinForms, XML, USB, Serial communication, and firmware.Collaborate closely with technical customers to define project requirements and establish timelines.Coordinate with fellow developers to plan high-level architecture, write code per specifications, and track and resolve software defects.

Join Our Team as a Java Application Developer!Procom Services is excited to announce an opening for a Java Application Developer in Plano, TX, on behalf of our esteemed client.Key Responsibilities:Develop and enhance both backend and frontend web applications to improve monitoring functionalities.Create user-friendly web interfaces that prioritize user experience.Maintain and enhance significant subsystems within the monitoring application, including requirement definition, prototyping, design analysis, coding, testing, and deployment.

Join our dynamic team as a Technical Support Analyst where you will play a crucial role in providing exceptional technical assistance to our clients. You will leverage your problem-solving skills to troubleshoot and resolve technical issues, ensuring our clients receive the highest level of support. Your expertise will help in maintaining client satisfaction and fostering long-term relationships.

Join our dynamic team at Procom Services as a Bilingual Technical Support Engineer. In this role, you will leverage your technical expertise and language skills to provide exceptional support to our diverse clientele. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction in both English and Spanish.

Join our dynamic team at stemxpert1 as a Customer Engineer / Field Service Technician in Plano, TX. In this pivotal role, you will be responsible for providing exceptional technical support and service to our clients, ensuring their systems are running optimally. Your expertise will help us maintain strong relationships with our customers, while you troubleshoot and resolve issues on-site.

Join Collabera as a Security Analyst and play a crucial role in safeguarding our information systems and networks. As a key member of our security team, you will be responsible for monitoring security incidents, analyzing potential threats, and implementing security best practices to protect our organization from cyber risks.

Join Sonsoft Inc. as a Pega Technical Analyst and take your career to the next level. As a key member of our team, you will leverage your expertise in Pega to drive the design and implementation of innovative solutions, enhancing the effectiveness of our operations. Your analytical skills will be critical in evaluating business needs and translating them into technical specifications.You will work closely with stakeholders to understand their requirements and ensure that our Pega solutions align with their objectives. If you are passionate about technology and eager to make a significant impact, we would love to hear from you!

Join our dynamic team as a Tier II Technical Support Engineer, where your primary role will involve delivering exceptional technical support to both internal teams and external clients. You will be responsible for managing escalations and providing innovative technical solutions, while fostering effective communication with customers, sales personnel, management, and fellow support engineers. As a subject matter expert, you will also document technical solutions proactively and develop engaging training materials to share your expertise.

We are seeking a skilled and motivated Project Manager to oversee our Infrastructure Services department. The ideal candidate will be responsible for leading projects from inception to completion, ensuring timely delivery and alignment with business objectives.This role requires a proactive approach to project management, with a focus on risk assessment, stakeholder engagement, and resource allocation. You will work closely with cross-functional teams to implement solutions that enhance operational efficiency.

Join our dynamic team at Sonsoft Inc. as a DataStage Analyst, where you will leverage your expertise to manage and optimize data workflows. You will play a crucial role in ensuring data integrity and accessibility, enabling our organization to make informed decisions based on accurate data analysis.

Job Overview:Join us as a Senior Financial Analyst where you will receive comprehensive training tailored to ensure your success in originating and servicing auto loans and leases. You will delve into secured lending concepts and actively participate in the SEC-required audits of Toyota's ABS program. A high degree of learning agility and a strong ability to ask insightful questions will be vital for your success in this role.Initial Responsibilities:Review ABS transaction documents to build a foundational understanding.Analyze a selection of our 30 monthly investor reports, ensuring they align with the transaction documents.Engage in the quality control process, verifying the accuracy of over 200 reported values in each investor report.Learn to modify SQL queries to handle large datasets.Subsequent Responsibilities:Navigate our loan/lease servicing system to identify discrepancies.Execute functions within the ABS securitization system to generate monthly investor reports, including selecting pools of assets underlying our ABS borrowing.Help prepare documentation for auditors and review compliance with SEC-mandated servicing criteria under Regulation AB.Long-term Goals:Act as the primary contact for new ABS transactions from asset pool selection to execution.Participate in rotating team roles every six months to ensure comprehensive exposure to all aspects of ABS operations.Bring fresh perspectives to each role, contributing ideas for process improvements.Each month, you will follow a structured schedule focusing on the preparation and validation of investor reports.

Join Sonsoft Inc. as a Pega Analyst, where you will play a crucial role in analyzing and implementing Pega solutions that drive business efficiency and enhance customer experiences. As part of our dynamic team, you will work closely with stakeholders to gather requirements, design workflows, and provide ongoing support for Pega applications.

Join us at usm2 as a Senior Business Intelligence/Data Analyst in the vibrant city of Plano, TX! We are seeking a highly skilled professional who is passionate about data analysis and business intelligence. In this role, you will leverage your analytical skills to drive data-driven decisions and enhance business performance.

SUMMARYAxxys Technologies is seeking a dedicated Client Support Specialist to join our technical services team. This role is essential in delivering outstanding client support, where you will be the first point of contact for client inquiries and technical issues. The successful candidate will focus on efficiently resolving support requests, prioritizing them as necessary, and escalating to the appropriate technical resources when needed. You will utilize our remote service board within the Axxys PSA system and collaborate with the Operations group to address customer service requests through various channels such as phone, email, and our PSA portal. The aim is to resolve issues within one hour whenever possible. Should additional time be required, you will work with the Operations team to manage ticket prioritization effectively.KEY RESPONSIBILITIESMonitor the remote service board for incoming tickets and evaluate them for potential resolution.If resolution is achievable within one hour, assign yourself to the ticket and work towards a solution.For tickets requiring more than an hour, assess ticket priority in conjunction with the Operations group and escalate accordingly.Communicate effectively with clients to set expectations regarding ticket resolution timelines.Participate in the After Hours On-Call rotation, responding to after-hours alerts via phone and email.Document all relevant information in the PSA/RMM tools and maintain accurate records of client interactions.

Job Title: Application Support AnalystLocation: Plano, TXJob Type: Permanent Full TimeRole Overview:We are seeking a dedicated and skilled Application Support Analyst with a strong background in UNIX/Linux systems and SQL. The ideal candidate will be responsible for handling application support tickets, prioritizing issues based on impact, and analyzing alerts and incidents from monitoring tools. You will also collaborate with stakeholders to troubleshoot bugs and manage triaging calls effectively.

Join Raising Cane's as a Senior Financial Analyst, where you'll play a key role in our finance department, providing critical insights and analysis to drive our business forward. You will work closely with cross-functional teams to develop financial models, analyze variances, and support strategic decision-making.