Level 3 IT Support Engineer

ABOUT BOXBox (NYSE:BOX) stands at the forefront of Intelligent Content Management, empowering organizations to enhance collaboration, oversee the entire content lifecycle, safeguard critical assets, and revolutionize business processes with cutting-edge enterprise AI technology. Since our inception in 2005, we've simplified workflows for numerous prominent g…

Join our dynamic team as an IT Support Engineer at inetum2, where you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing technical support, troubleshooting issues, and assisting with the implementation of new technologies. Your expertise will help us maintain high service standards and enhance user satisfaction.

Join our dynamic team as an IT Support Engineer in Warsaw! You will play a crucial role in providing technical support and ensuring the smooth operation of IT services within the organization. This position offers an excellent opportunity for growth and professional development in the thriving tech industry.

D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services and solutions to industry-leading clients, with a focus on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.We are currently seeking an IT Onsite Support Technician to provide essential support to end-users in a professional and regulated environment located in Warsaw.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Serve as the primary onsite contact for end-user IT issues.Troubleshoot incidents and service requests through the ticketing system (ServiceNow).Provide prompt and professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Maintain and contribute to the knowledge base documentation.Support continuous service improvement initiatives.

At Superhuman, we embrace a dynamic hybrid working model, allowing team members to enjoy both focused work time and collaborative in-person interactions. This approach promotes trust, innovation, and a robust team culture.We are seeking candidates who are based in Warsaw to join our team.About SuperhumanSuperhuman, now part of Grammarly, is an AI-driven productivity platform dedicated to unlocking the superhuman potential in everyone. Our suite of applications and agents integrates AI into daily workflows, connecting with over 1 million tools and websites. Our offerings include Grammarly's writing assistance, collaborative workspaces from Coda, Mail's inbox management, and Go, a proactive AI assistant that intuitively understands context to provide automatic support. Established in 2009, Superhuman empowers over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and learn about our values.The OpportunityTo reach our ambitious goals, we are looking for a Technical Support Specialist to join our Support Engineering team within the Customer Care department. This role is pivotal in transforming customer experiences through innovative care.In this position, you will play a crucial role in enhancing Superhuman's and Coda's product offerings, contributing to customer retention and revenue growth by navigating the technical landscape.As a Technical Support Specialist, your responsibilities will include:Delivering timely, empathetic, and solution-oriented support, prioritizing user needs in every interaction.Addressing account, subscription, and product inquiries with precision, efficiency, and ensuring a seamless user experience.Troubleshooting technical issues related to Superhuman's and Coda's products, guiding users to effective resolutions through email and live chat.Reproducing and escalating technical issues to engineers, thereby enhancing the overall user experience.Occasionally conducting calls with Enterprise customers to diagnose and resolve complex issues related to SSO, SCIM, or enterprise deployments.Ensuring a smooth, frustration-free support experience for users.

Join Veeva Systems, a pioneering force in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies, we achieved over $2B in revenue last fiscal year and are poised for even more growth.Our core values define us: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, ensuring you can thrive in your preferred environment.Be a part of our mission to transform the life sciences industry and create a positive impact for our customers, employees, and communities.The RoleWe are looking for a skilled Product Support Engineer to join our expanding Product Support team. As part of a recognized market leader in SaaS for Life Sciences, you'll support both customers and internal teams such as Consulting and Sales Engineering.The Product Support team is rapidly growing in Poland and Hungary. As a valued team member, you'll collaborate closely with Development and QA teams to diagnose, troubleshoot, and resolve intricate issues. Your ability to learn quickly, persist, and think creatively will be essential.This is a full-time position with optional on-call responsibilities for weekend coverage. Candidates must be based in Poland and eligible for employment, as Veeva is unable to sponsor work visas. You will be applying for a Contract of Employment with Veeva Systems Poland sp. z o.o.

Join our dynamic team as a Level 1 Technical Support Engineer at Capital Group, where you'll play a pivotal role in ensuring customer satisfaction through excellent support services. As a key point of contact for our clients, you will troubleshoot technical issues, guide users through problem-solving steps, and escalate complex issues to senior support staff.This position offers a fantastic opportunity for individuals looking to begin their career in tech support, with comprehensive training and support to develop your skills further.

Join our dynamic team as a Cloud Support Engineer at MicroStrategy in Warsaw. In this pivotal role, you will provide comprehensive support and solutions for cloud-based applications, ensuring our clients achieve optimal performance and satisfaction. You will collaborate closely with various teams, troubleshoot complex issues, and contribute to the continuous improvement of our cloud services.

Deliver robust 2nd-level technical support during off-hours and weekends.Ensure adherence to agreed service levels as outlined in the Service Level Agreement (SLA).Oversee infrastructure monitoring and facilitate integration with external systems.Manage incident reporting and escalation processes effectively.Foster and maintain positive relationships with clients and team members.

Join our team as an IT Support Engineer at evooq, where you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for troubleshooting and resolving IT issues, ensuring the seamless operation of our technology systems. This is an exciting opportunity to work in a dynamic environment that fosters professional growth and innovation.

Join EcoVadis as a seasoned Application Support Manager to spearhead and expand our L2/L3 Support Engineering functions across four tribes. In this role, you will oversee a diverse team of approximately 12 Support Engineers situated in Poland, Malaysia, Mauritius, and Mexico, utilizing a follow-the-sun model to provide continuous support (24/5) at the tribe level.Your primary responsibility will be to manage the comprehensive support operating model, ensuring seamless coordination between Customer Care (L1), Support Engineering (L2/L3), and Engineering Squads (L4). Your mission is to cultivate a high-performance, metrics-oriented support organization that collaborates effectively with tribes and squads, breaking down silos and ensuring complete accountability for platform reliability and customer satisfaction.You will report directly to the VP of Engineering.Key Responsibilities:1) Lead and develop a high-performing distributed team:Oversee and mentor a team of ~12 L2/L3 Support Engineers, focusing on hiring, onboarding, coaching, performance management, and operational excellence.Establish and maintain regular operational cadences, including daily triage, weekly KPI assessments, monthly operational reviews with tribe leadership, and quarterly improvement planning.2) Own the support operating model, processes, and governance:Manage the L1-L4 support structure: triage/routing, escalation procedures, SLAs/OLAs, severity levels, and communication protocols.Drive cross-functional initiatives aimed at improving processes, tools, knowledge sharing, and automation, ensuring consistent execution across tribes.3) Drive metrics, transparency, and continuous improvement:Develop and implement an operational KPI system, along with dashboards and review processes; ensure visibility into service health, risks, and trends, including metrics such as time to first response, resolution time, SLA/OLA compliance, backlog management, escalation rates, and more.4) Enhance observability, monitoring, runbooks, and operational readiness:Improve alerting and monitoring quality and coverage, along with runbooks/playbooks in collaboration with Engineering/Platform teams.Strengthen diagnostic processes and knowledge management to minimize repetitive issues and expedite L4 resolutions.5) Foster stakeholder management and alignment across tribes/squads:Collaborate with Tribe leadership, Engineering Managers, Tech Leads, and Customer-facing teams to align priorities and implement improvements.Ensure that Support Engineering and Squads function in synchronized harmony, promoting shared accountability and reducing friction between L2/L3 and L4.

Role overview This Level 3 Application Support Engineer position at SoftwareMind centers on supporting complex software applications for clients in the telecommunications industry. Based in Warsaw, the role addresses advanced technical issues and helps maintain strong performance and reliability standards across client systems. What you will do Investigate and resolve challenging application problems reported by telecommunications clients Collaborate with development teams to identify root causes and implement effective solutions Support ongoing service delivery by ensuring applications operate smoothly and efficiently Impact This role plays a key part in delivering dependable software solutions for telecommunications clients, directly supporting the quality and reliability of their services.

CoreWeave is The Essential Cloud for AI™. Designed by innovators for innovators, CoreWeave provides a robust platform rich in technology, tools, and expert teams that empower trailblazers to build and expand AI solutions with assurance. Our services are trusted by top AI laboratories, startups, and global corporations alike, merging outstanding infrastructure performance with profound technical knowledge to foster innovations and transform computing into actionable capabilities. Established in 2017, CoreWeave became a publicly traded entity (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com. We take pride in being a Living Wage accredited Employer. What You’ll Do:The Customer Experience (CX) Organization at CoreWeave is committed to guaranteeing that every client handling AI workloads at scale enjoys a seamless, dependable, and high-performance experience. This team supports the infrastructure that fuels the AI revolution, collaborating across data centers, hardware systems, and customer workloads to uphold the integrity of our cloud platform. The CX organization works closely with internal and customer engineering teams, providing valuable field insights and the opportunity to contribute to the CoreWeave product roadmap and development.About the Role:As a Manager of Bare Metal Support Engineering, you will play a pivotal role in ensuring our dedicated infrastructure remains stable, reliable, and high-performing. You will oversee daily support operations, triage incidents, manage escalations, and guarantee that hardware is monitored, maintained, and effectively delivered to our clients. You will lead a team of seasoned Systems Operations Engineers while also building a new team centered on our Bare Metal support model. This role requires a balance of tactical execution and operational enhancement, collaborating cross-functionally with engineering, product, and infrastructure teams to scale processes in line with our growth.In this role, you will:Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, managing escalations, and ensuring smooth hardware operations.Oversee the...

CoreWeave is The Essential Cloud for AI™. Designed for visionaries by visionaries, CoreWeave provides a cutting-edge platform equipped with technology, tools, and teams that empower innovators to confidently build and scale AI solutions. Our infrastructure is trusted by top AI labs, startups, and major global enterprises, merging exceptional infrastructure performance with profound technical expertise to accelerate breakthroughs and transform compute into capability. Founded in 2017, we proudly became a publicly traded entity (Nasdaq: CRWV) in March 2025. Discover more at www.coreweave.com.We take pride in being a Living Wage accredited Employer.Please note that this is a 24/7/365 team. Your shift (8 hours) will be between 7AM - 7PM local time.What You’ll Do:The Customer Experience (CX) Organization at CoreWeave is committed to ensuring that every client leveraging AI workloads at scale enjoys a seamless, reliable, and high-performance experience. This team supports the infrastructure that drives the AI revolution—engaging with data centers, hardware systems, and customer workloads to uphold the integrity of our cloud platform. The CX organization collaborates closely with both internal and customer engineering teams, providing valuable insights from the field and the opportunity to contribute to the CoreWeave product roadmap and development.About the Role:As a Senior Cloud Support Engineer at CoreWeave, you will find yourself at the forefront of a technological revolution, empowering our customers to unlock the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You will engage hands-on, working alongside engineers and researchers to tackle issues affecting high-profile, mission-critical applications and pioneering AI training workloads. Your contributions will play a crucial role in ensuring outstanding performance, reliability, and success for our clients, placing you at the core of transformative technologies that are reshaping industries worldwide.In this role, you will:Guide and mentor team members in enhancing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.Provide...

About the Role inetum2 is looking for a Data Engineer I in Warsaw to help turn data into practical insights. This role supports the data engineering team in designing, building, and maintaining scalable data pipelines that align with business needs. What You Will Do Collaborate with team members to design and develop data pipelines Maintain and improve existing data infrastructure Contribute to projects that help the business make informed decisions Location This position is based in Warsaw.

Superhuman provides a vibrant hybrid work environment for this position. This adaptable model allows team members to enjoy focused work time while also engaging in face-to-face collaboration, nurturing trust, innovation, and a strong team culture. Applicants for this role must reside in Warsaw. About Superhuman Superhuman, which now encompasses Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within individuals. Our suite of applications and agents integrates with over one million platforms and services, enhancing productivity wherever users work. Our offerings include Grammarly's writing enhancement tools, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that intuitively understands context to provide timely assistance. Founded in 2009, Superhuman is committed to helping over 40 million users, 50,000 organizations, and 3,000 educational institutions worldwide eliminate mundane tasks and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here. The Opportunity To drive our ambitious objectives forward, we are in search of a Technical Support Specialist to become an integral part of our Support Engineering team within the Customer Care department. This role will be pivotal in revolutionizing the customer experience through innovative support strategies. In this capacity, you will significantly contribute to the enhancement of Superhuman's and Coda's product offerings while retaining and expanding our revenue-generating customer base by immersing in the technical landscape. As a Technical Support Specialist, your responsibilities will include: Providing timely, empathetic, and solution-oriented support, placing user needs at the forefront of every interaction. Assisting with inquiries regarding accounts, subscriptions, and products, ensuring accuracy, efficiency, and a seamless user experience. Troubleshooting technical challenges related to Superhuman's and Coda’s products, guiding users toward effective resolutions via email and live chat. Reproducing and escalating technical issues to engineers, contributing to the overall improvement of the user experience. Occasionally organizing calls with Enterprise clients to diagnose and resolve complex issues associated with SSO, SCIM, or the enterprise deployment of Superhuman's products or Coda Docs. Delivering a smooth, frustration-free support experience that enhances user satisfaction and loyalty. Collaborating with cross-functional teams to refine support processes, share insights, and drive product enhancements.

About Growe Growe is a business advisory and services group focused on the iGaming and Entertainment sectors. The company develops strategies and scalable solutions to help businesses adapt, enter new markets, and build long-term success. Role Overview: Support Team Lead Based in Warsaw, the Support Team Lead manages a team of Level 1 support engineers working around the clock in a 24/7 shift system. This position centers on ensuring reliable support operations, meeting Service Level Agreements (SLAs), and strengthening incident management practices. Key Responsibilities Lead and supervise a team of Level 1 support engineers in a 24/7 shift environment. Maintain high standards for support operations and ensure all SLAs are met. Act as the main escalation point for critical incidents. Improve incident management processes and workflows. Encourage operational excellence and drive continuous improvement efforts. Collaborate closely with Level 2/Level 3, Site Reliability Engineering (SRE), and DevOps teams. Build and support a strong, accountable, and high-performing support team.

Dentons Business Services EMEA serves as the operational backbone of Dentons, supporting the world’s largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa.As an integral part of Dentons' extensive global network, our EMEA business services team is pivotal in fostering efficiency, innovation, and collaboration.At Dentons Business Services EMEA, we are dedicated to excellence in providing legal professionals with state-of-the-art solutions. Our vibrant and diverse team works collaboratively to deliver a broad spectrum of services, including finance, IT, human resources, marketing, and more. We take pride in cultivating a culture of continuous improvement and adaptability.Your role will involve supporting employees based in the UK and Ireland, aligning your work schedule with UK working hours, and adhering to the UK calendar of bank holidays.RoleAs a Billing Support Specialist, you will assist a PRM (People, Reward, Mobility) partner and their PSE (Practice Support Executive) to provide exceptional service focused on billing as well as offering support with finance-related tasks and administrative functions. This position will collaborate closely with our accounts team to ensure the smooth operation of the billing process. You may also assist with similar tasks for other partners and fee earners within the PRM team as required.ResponsibilitiesFinancial AdministrationUtilizing Elite software to facilitate the billing process.Overseeing the processing of bills, reports, meetings, and communications.Managing multi-jurisdictional retainers and projects, including:- Coordinating with international offices and third-party law firms to gather hours updates and monthly invoices.- Preparing hours updates for clients.- Drafting monthly retainer invoices.Assisting fee earners with closing InTapp entries and providing support with narratives when necessary.Logging third-party invoices as disbursements.Routine Organisation and PlanningParticipating in meetings and managing workloads to meet billing deadlines.Matter Opening AdministrationSupporting the completion of NBI forms.Coordinating routine conflicts and AML checks.Ensuring all parties lists and contact lists are prepared and maintained.General AdministrationProviding assistance with general process-driven tasks as required.

This is a full-time role based in our Warsaw hub (5 days per week). In this capacity, you will represent the IT department for our expanding Warsaw team while also contributing to global IT operations and collaborating with colleagues across various locations.About SuperhumanGrammarly is now a part of Superhuman, an innovative AI productivity platform dedicated to unlocking the superhuman potential in everyone. Superhuman's suite of applications and agents brings AI to the workplace, seamlessly integrating with over 1 million applications and websites. Our product offerings include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and delivers automated support. Established in 2009, Superhuman empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to minimize busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our values here.The OpportunityWe are seeking an IT Helpdesk Engineer to join our Warsaw team and act as the primary IT contact for our growing hub. In this role, you will ensure efficient IT operations, support events and large meetings, and help provide an outstanding employee experience from day one.What makes this role exciting:Global impact, local ownership: You will manage the IT experience for the Warsaw hub while also addressing global support requests, troubleshooting, and resolving tickets for Superhuman team members worldwide.Shape the hub's IT future: As a pivotal figure in our Warsaw operations, you will have direct input on scaling IT infrastructure, optimizing workflows, and enhancing the employee experience as the hub expands.Work with modern tools and systems: You will manage and enhance systems across Okta, Jamf, Google Workspace, Zoom, and additional enterprise platforms, ensuring your skills remain sharp and your toolkit current.Cross-functional collaboration: Collaborate with teams across People Operations, Workplace Experience, and Engineering to deliver seamless onboarding experiences, support company events, and drive IT initiatives.In this role, you will:Provide first-level IT support to team members, troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.Contribute to the global IT support queue, resolving end-user tickets for Superhuman team members.