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Level 3 Systems Administrator

SHINE Management Inc.Charlottesville
On-site Full-time

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Experience Level

Experience

Qualifications

Certifications: DoD 8570.01-M IAT level IIIEducation and Relevant Experience:High School Diploma/GED with 10 years of relevant experience, orAssociate’s Degree with 8 years of relevant experience, orBachelor’s Degree with 6 years of relevant experience, orMaster’s Degree with 4 years of relevant experience, orPh. D. with 2 years of relevant experience. Clearance: Active TS/SCI required.

About the job

We are seeking a highly skilled Level 3 Systems Administrator who excels in complex problem-solving and performance improvement. This role requires research and evaluation of new concepts and processes to enhance operational efficiency. The ideal candidate will be adept at analyzing cross-functional problem sets, identifying root causes, and resolving critical issues. You will also mentor junior technicians and specialists, guiding them through various tasks and projects.

Your primary responsibility will be to support the uninterrupted availability of INSCOM’s Command, Control, Communications, Computers, and Information Management (C4IM) baseline. Your key duties will include:

  • Providing extensive support for dispatch systems and hardware issues, ensuring active involvement through to resolution.
  • Utilizing in-depth troubleshooting skills for IT systems, configuring, managing, and installing UNIX and Windows operating systems.
  • Maintaining the integrity of network components and implementing enhancements to bolster reliability and performance.
  • Delivering detailed analysis and feedback to agency management and internal customers regarding escalated tickets.
  • Performing systems administration for desktop and server systems connected to both local and wide area networks, which includes account monitoring, security, and OS installation.
  • Managing IT system infrastructure and related processes.
  • Supporting day-to-day IT system operations, including monitoring and resolving problems for all client/server/storage/network devices.
  • Providing Tier 1 and Tier 2 problem identification, diagnosis, and resolution.
  • Facilitating the escalation and communication of status updates to management and internal stakeholders.
  • Integrating new technologies into existing systems, including transitions and migrations.

About SHINE Management Inc.

At Shine Management Inc. and Shine Systems, we are dedicated to enhancing your mission through meaningful innovation. Our approach begins with creating a clear vision of your organizational needs, followed by the development of strategies to achieve those goals. As a business solutions consulting firm, we offer a wide array of strategies, including:In-depth decision analysis and intelligence trainingGeneral management and administrative supportTechnology and systems integrationProject management across all scalesWe prioritize simplicity, ensuring our strategies are focused on providing clients with the personnel, processes, and technology necessary to accomplish any mission, regardless of size.

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