Managed Services Engineer - Colombo

Join our dynamic team at dijital-team-pty-ltd as an Application Support Engineer. In this critical role, you will be responsible for providing top-notch support for our applications, ensuring seamless functionality and user satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application perf…

The DBVA platform is pivotal to the Business Value Assurance function at IFS and within the partner ecosystem, utilized daily by over 100 team members. As an Application Support Specialist, you will ensure seamless daily operations and encourage the platform's adoption. Acting as a vital link between users and the technical team, your role encompasses supporting reporting, documentation, training, and communication to enhance business value. You will join a dynamic, high-impact team where self-motivation, curiosity, and a desire to learn are key.In addition to user support, report maintenance, and adoption facilitation, this position offers avenues for growth in analytics, change enablement, and AI-assisted support, influencing how the platform develops and adds value over time.Key Responsibilities:Deliver first-line support to business users, offering troubleshooting, access assistance, and guidanceMaintain and update platform-related reportsCreate and update user documentation, FAQs, and training resourcesConduct training sessions and communicate updates or new featuresGather user feedback and relay it to technical teamsCollaborate with engineers on minor fixes, monitoring, and resolving incidentsPromote user adoption and advocate for platform usability

We are seeking a highly skilled and motivated Application Security Engineer to join our dynamic team at IFS. In this role, you will be responsible for ensuring the security of our applications by identifying vulnerabilities and implementing robust security measures. You will work collaboratively with development teams to enhance the security posture of our software products, performing security assessments and providing guidance on best practices.

Join our dynamic team at dijital-team-pty-ltd as a Level 3 Support Engineer. This pivotal role requires an experienced engineer to provide high-level technical support, troubleshoot intricate issues, and maintain optimal performance of IT systems. You will work collaboratively with cross-functional teams to devise innovative solutions. Ideal candidates exhibit confidence, a proactive mindset for suggesting improvements, and the ability to pinpoint inefficiencies. Strong communication skills, empathy, and technical expertise are essential. Candidates should be enthusiastic about learning and knowledge sharing, mentoring L1 and L2 team members, and identifying upskilling opportunities within the team. The role may also include leading training sessions for team members. Additional desirable skills include experience in automation and proficiency in PowerShell, Roost, and Ginger, with a commitment to quickly acquire these skills.

The RoleWe are seeking a talented and experienced Technical Customer Support Engineer with a solid software background who is passionate about addressing intricate challenges for our enterprise clients. As the first line of technical support for Idhammar’s suite of products, you will be responsible for triaging, troubleshooting, and resolving issues across various layers including applications, databases, integrations, networking, and cloud infrastructure.Key ResponsibilitiesManage customer cases from the moment they are received until resolution, utilizing Jira Service Management (or a similar tool) to consistently meet and surpass Service Level Agreements (SLAs).Diagnose and troubleshoot application, integration, and network-related issues across web, mobile, and API services; reproduce defects, identify root causes, and provide solutions or high-quality escalations.Conduct in-depth database investigations with SQL Server/PostgreSQL, analyzing slow queries, locks, deadlocks, and index usage while crafting optimized SQL queries to resolve performance issues.Support and maintain multi-cloud environments (Azure, AWS, IONOS Cloud), reviewing logs and metrics, scaling resources, and managing compute, storage, and networking aspects.Oversee identity and access management (IAM/Entra ID roles & policies), certificates, and secrets.Coordinate patching and maintenance windows effectively.Diagnose and resolve networking and connectivity issues across TCP/IP, DNS, VPN, TLS/SSL, and HTTP/HTTPS, as well as firewall and security group configurations.Resolve connectivity and data integration problems involving ERP, SCADA, IoT, OPC UA, REST/gRPC, and file-based ETL in collaboration with vendors and customer IT teams.Perform proactive health checks, patching, and minor hotfix deployments, while contributing to playbooks and runbooks.Communicate effectively with both technical and non-technical stakeholders, providing updates on incidents and delivering post-incident reports.Create and enhance knowledge base articles, customer guides, and internal troubleshooting documentation.Collaborate with Product and Engineering teams on bug triage, feature feedback, and reliability enhancements.Typical Challenges You Will EncounterAddressing query timeouts and blocking chains; designing and adjusting indexes and query plans.Resolving data ingestion failures (CSV/ETL/API), schema changes, and referential integrity issues.Tackling API authentication/authorization issues (OAuth2/OIDC), including certificate or token expirations.Handling application performance regressions after upgrades; conducting log analysis and implementing rollbacks or mitigations as necessary.Performing network troubleshooting for packet loss, TLS handshake errors, DNS resolution failures, and VPN/firewall misconfigurations.Managing cloud environment alarms (CPU/IO, storage thresholds, scaling, networking) and addressing unexpected cost spikes.

Join our dynamic team at Petvisor as a Product Support Engineer during the US Shift. In this role, you will be the first line of support for our customers, ensuring that they have the best experience with our products. You will troubleshoot issues, provide technical assistance, and collaborate with other teams to resolve challenges swiftly and efficiently.

About the RoleAre you enthusiastic about integration technologies and eager to be a reliable resource for customers? As an Integration Support Engineer specializing in Boomi at Yenlo, you will assist our global clientele with their integration and API needs on the Boomi iPaaS platform. Your blend of technical acumen and customer-oriented approach will ensure seamless operations and effective solutions across various modules.This role is based in our Colombo office, and it is essential to be present 2-3 days a week.About YenloYenlo is a premier provider of integration solutions, focusing on API management, integration technologies, and Identity & Access Management. With a team of over 100 dedicated IT specialists, along with our support staff, we deliver technical expertise and a commitment to innovative, challenging projects.We emphasize hybrid and cloud-based iPaaS technologies, collaborating closely with industry leaders such as WSO2, Boomi, Microsoft Azure, and AWS. Since 2008, we have proudly held the status of a Platinum Partner with WSO2 and have been honored as “Best Partner 2021 and 2022” for our low-code solutions. Our strong partnerships span across Europe and the US.Yenlo’s international presence includes colleagues and offices in the Netherlands (Schiphol-Rijk HQ and Haaren), Germany, Spain, Sri Lanka, the US, and Canada. Our primary language is English, reflecting our diverse workforce and global customer base. We cater to mid-sized companies and large enterprises across various sectors, including finance, government, healthcare, education, retail, and transportation. Notable clients include Boeing, Bugaboo, and Hard Rock Café, among others. With an annual revenue of €32 million, Yenlo remains a pivotal player in advancing digital transformation worldwide.ResponsibilitiesServe as the first and second-line technical support for Boomi-related inquiries and incidents.Analyze, troubleshoot, and resolve issues related to Boomi integrations and processes.Investigate functional and technical errors, coordinating escalations as necessary.Assist customers in restoring services and reducing operational disruptions.Collaborate closely with integration consultants, developers, and managed services teams.Document technical processes and develop user guides.

Join our dynamic team as a proactive Level 1.5 / Level 2 Support Engineer in a fast-paced managed services environment. In this pivotal role, you will serve as an escalation point from Level 1, expertly resolving complex technical issues related to Microsoft 365, cloud services, server management, networking, and security. We seek candidates who thrive in an SLA-driven support structure, leveraging automation and structured workflows to deliver exceptional service to multiple clients.

Join our dynamic team at IFS as an IT Support Specialist, where you will be the frontline hero in ensuring seamless technology operations. In this role, you will provide expert technical assistance to our users, troubleshoot hardware and software issues, and facilitate the setup of new IT equipment.Your responsibilities will include responding to IT support requests, maintaining IT inventory, and contributing to the overall improvement of our IT processes. If you have a passion for technology and a commitment to customer service, we invite you to apply and make a difference in our organization.

Join Gapstars as a Technical Lead in Backend DevelopmentAt Gapstars, we collaborate with some of Europe’s most ambitious tech companies, from innovative startups to rapidly growing scale-ups, to build high-performing remote engineering teams.Headquartered in the Netherlands and with talent hubs in Sri Lanka and Portugal, we are proud to have over 275 engineers dedicated to solving real-world challenges using cutting-edge technologies. Our teams span various domains, including networking, marketplaces, SaaS, and AI, delivering scalable solutions that create significant outcomes.If you seek a company that values technical expertise, fosters a strong culture, and offers growth opportunities, consider Gapstars your next home.Role OverviewAre you a talented Full Stack Engineer excited to work on groundbreaking AI-driven applications within the healthcare sector? If you thrive in a challenging environment where you can construct scalable and high-performance software solutions, this position is perfect for you!Key ResponsibilitiesDesign, develop, and optimize scalable backend services using Python frameworks such as Flask, FastAPI, or Django.Create front-end components utilizing modern JavaScript frameworks like React.Implement and enhance RESTful APIs to ensure seamless integration with front-end components.Design and optimize databases for performance and scalability, particularly with PostgreSQL.Automate CI/CD pipelines and manage AWS cloud deployments.Engage in code reviews and enforce development best practices.Diagnose and resolve production issues to maintain system reliability.Collaborate with cross-functional teams to translate business requirements into innovative technical solutions.

Dijital Team Pty Ltd is hiring a Support & Operations Specialist in Colombo. This role centers on strengthening service desk operations for an Australian Managed Services Provider known for IT support and cloud solutions. Role overview This hands-on technical support position focuses on optimizing how tickets are managed, making sure onboarding processes are ready and consistent, and improving the way support, sales, and accounts teams work together. The aim is to increase operational efficiency, reduce the number of escalations, and remove workflow bottlenecks across the organization. Key responsibilities Enhance ticket management systems and processes Ensure onboarding is smooth and standardized Promote collaboration among support, sales, and accounts teams Identify and address workflow issues to improve efficiency Client background The client is a Managed Services Provider based in Australia, recognized for dependable IT support and cloud services for a wide range of clients.

Join our dynamic team as a Service Desk Level 3 Engineer at Dijital Team Pty Ltd, where you will play a pivotal role in delivering top-tier technical support and solutions to our clients. We are looking for a proactive and skilled engineer who thrives in a fast-paced environment and is passionate about providing exceptional customer service.Your responsibilities will include diagnosing complex technical issues, providing advanced support for IT systems, collaborating with other IT teams, and ensuring the highest level of service delivery. You will also have the opportunity to mentor junior engineers and contribute to the continuous improvement of our processes.

Join Gapstars as a Senior Software Engineer / Associate Technical Lead!At Gapstars, we collaborate with some of Europe's most innovative tech companies, from groundbreaking startups to rapidly growing scaleups, to assemble high-performance remote engineering teams.With our headquarters located in the Netherlands and talent hubs in Sri Lanka and Portugal, we boast over 275 engineers who are passionate about tackling real-world challenges using state-of-the-art technologies. Our teams engage in a wide array of domains, including networking, marketplaces, SaaS, and AI, delivering scalable solutions that yield impactful results.If you are seeking a workplace that values technical excellence, fosters a strong culture, and provides ample opportunities for personal and professional growth, look no further than Gapstars.Role OverviewAre you a talented Full Stack Engineer excited to develop pioneering AI-driven applications in the healthcare sector? Do you excel in environments that push you to create scalable and high-performing software solutions? If yes, we would love to hear from you!Your OpportunityIn your role as a Full Stack Engineer with a strong focus on back-end development, you will be responsible for designing, developing, and deploying scalable applications that power our AI-driven solutions. Collaborating closely with engineers, designers, and product teams, you will ensure that both front-end and back-end systems are optimized for performance and reliability.Key ResponsibilitiesDevelop front-end components utilizing modern JavaScript frameworks such as React.Design, build, and enhance scalable backend services using Python frameworks (Flask, FastAPI, or Django).Implement and optimize RESTful APIs, ensuring seamless integration with front-end components.Design and optimize databases for performance and scalability, particularly using PostgreSQL.Automate CI/CD pipelines and manage AWS cloud deployments.Engage in code reviews and apply best practices for software development.Diagnose and resolve production issues to ensure system reliability.Collaborate with cross-functional teams to translate business requirements into technical specifications.

Dijital Team Pty Ltd is looking for a Level 1 Helpdesk Support Technician to join the support team in Colombo. This entry-level role suits someone early in their technical career who enjoys solving problems and helping users with day-to-day issues. Role overview This position focuses on assisting users, troubleshooting technical problems, and building skills in telephony and cloud communications. The work is hands-on and centers around providing responsive support to clients. About the client The client is a technology company based in Australia, specializing in telephony, unified communications, and contact center solutions. Their platforms integrate with major vendors, including Microsoft Teams, Avaya, and Cisco, to deliver reliable communication services. What you will do Respond to user support requests and resolve technical issues Troubleshoot problems related to telephony and cloud communication systems Work with platforms that connect with Microsoft Teams, Avaya, and Cisco

Orfium is looking for a Support Analyst based in Colombo, Sri Lanka. This role centers on helping clients resolve issues and ensuring they have a smooth experience with Orfium’s products. What you will do Troubleshoot technical and product-related issues for users Offer clear solutions to client problems Work to maintain a high standard of service and client satisfaction Impact Support Analysts at Orfium help strengthen the company’s reputation for quality service. By resolving client concerns and sharing insights, this position also contributes to improving Orfium’s product offerings.

Role overview Dijital Team Pty Ltd seeks a Level 2 Engineer with a background in Managed Service Providers (MSP) to handle technical escalations remotely. Based in Colombo, this role involves managing issues from initial report through resolution, with an emphasis on finding and addressing root causes. What you will do Take full ownership of escalated support requests and incidents Investigate and resolve technical problems, focusing on underlying causes Work across Windows Server, Microsoft 365, networking, firewalls, and backup systems Collaborate with team members to share knowledge and improve processes What we are looking for Experience supporting MSP clients Strong skills in Windows Server administration Hands-on knowledge of Microsoft 365 Background in networking and firewall management Familiarity with backup solutions Ability to see issues through to resolution, not just escalate further

Role Overview ifs1 is hiring a Global Payroll Support Specialist in Colombo. This position focuses on accurate and timely payroll processing for multiple regions. The role involves working closely with HR and finance teams to meet compliance standards for local labor laws and regulations. Supporting employees with payroll-related questions and issues is a key part of this job.

Join Cin7 as a Customer Support Intern and gain hands-on experience in a fast-paced environment. You will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and providing exceptional service. This internship is a fantastic opportunity to learn about customer relations and sharpen your skills in a supportive and dynamic team.

Join PetDesk as a Product Support Specialist and play a vital role in enhancing customer satisfaction by addressing product inquiries through Zendesk tickets, live chat, and phone calls. This remote position requires a positive attitude, strong interpersonal skills, and in-depth technical knowledge of our product and services. If you thrive in a dynamic, fast-paced environment and possess the ability to troubleshoot autonomously while effectively managing multiple tasks, we want to hear from you. In this role, you will handle approximately 25 inbound inquiries daily, resolve technical issues, and provide guidance on product usage, all while ensuring a world-class customer experience.