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Manager, Professional Services Group

FMXRemote — Columbus, Ohio, United States
Remote Full-time

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Experience Level

Manager

Qualifications

Preferred Experience & Qualities:3-5+ years of experience in a managerial or leadership role, specifically overseeing technical teams in facilities management or engineering consulting. Proven track record in managing projects and leading teams effectively. Exceptional communication skills, both verbal and written, with the ability to foster relationships with clients and team members. Strong analytical and problem-solving skills, with a keen attention to detail. Experience with data management tools and methodologies. Ability to work in a fast-paced, dynamic environment, adapting to changing priorities.

About the job

FMX seeks a Manager, Professional Services Group (PSG), to lead a team focused on Facility Condition Assessment (FCA) services. This fully remote position is based out of Columbus, Ohio. The manager will guide Project Engineers and Facilities Specialists, optimize team performance, and help deliver strategic consulting for K–12, higher education, and municipal clients. The role blends technical leadership with operational oversight, ensuring high-quality service and strong integration with the FMX product suite.

What You Will Do

  • Lead, coach, and develop the Project Engineering team, building engagement and technical skills as the program grows.
  • Manage team capacity and project assignments to deliver master facility planning, facility assessments, and capital plans on time for a broad client base.
  • Create and maintain standardized processes for site surveys, data collection, and technical reporting to ensure accuracy and consistency.
  • Partner with the Chief Customer Officer to align engineering services with company growth, customer retention, and product development goals.
  • Update and refine the FCA playbook, seeking new technology and data tools to improve field assessments and reporting.
  • Work with Sales and Customer Success to scope complex projects, serving as a senior technical lead in pre-sales or strategic account situations.
  • Advocate for the engineering team with Product and Engineering, turning field insights and client feedback into actionable platform features.
  • Set and track team KPIs, including project margins, delivery schedules, and customer satisfaction scores.
  • Oversee field team tools, software, and equipment, ensuring safety protocols are met and resources are available for effective assessments, including high-access inspections.

Who We’re Looking For

An experienced facilities leader with a background in technical team management and a strong understanding of engineering consulting and business operations. Experience with capital planning in education or municipal sectors is a plus.

About FMX

FMX is a leading provider of facilities management software, dedicated to helping organizations optimize their operations. Our innovative solutions empower K-12 schools, higher education institutions, and municipalities to improve their capital planning and project execution through data-driven insights and strategic guidance.

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