About the job
Intercom is at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.
Our cutting-edge AI agent, Fin, is renowned as the most sophisticated customer service AI on the market. It allows companies to provide seamless, 24/7 customer support, significantly enhancing customer interactions. Fin can be integrated with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, which combines AI-enhanced support with human expertise for intricate or high-touch inquiries.
Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Our commitment to our core values drives us to innovate, operate with agility, and consistently deliver exceptional value to our clients.
What’s the opportunity?
As a Mid-Market Account Executive, you will play a pivotal role in expanding our new business ventures. We are developing a premier sales organization, and the journey promises to be thrilling.
At Intercom, we aim to transform traditional sales practices. We encourage our clients to make Intercom a fundamental part of their operations, and we achieve this by placing their needs at the heart of our strategies. We are deeply invested in the growth and professional development of every team member. Joining our Account Executive team means becoming part of a culture that prioritizes personal development and internal promotions. As a rapidly growing business, there are abundant opportunities for career advancement, creativity, and ownership of your work.
What will I be doing?
- Championing our product by driving the growth and adoption of Intercom within the Mid-Market sector.
- Managing the complete sales cycle for Mid-Market clients, from prospecting to closing, utilizing a consultative sales approach.
- Providing timely and accurate forecasts while ensuring transparency in revenue performance.
- Staying informed about our evolving products and processes.
- Creating personalized demonstrations that cater to client requirements.
- Participating in team development and mentoring initiatives.
- Representing customer feedback to cross-functional teams, including Marketing and Product.
- Contributing to the overall expansion of the global Enterprise business by implementing new best practices and spearheading projects that enhance team performance.

