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N3 Application Support Technician (m/f)

On-site Full-time

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Experience Level

Experience

Qualifications

This position is suitable for you if:You hold a qualifying degree in computer science (bac+2/3) and have a successful initial experience in N2 WMS support. You have 5 years of experience in N2 support. You possess strong knowledge of SQL/Oracle. Fluent English (minimum B2 level) is required.

About the job

Your Responsibilities:

  • Resolve Level 3 incidents within a WMS environment.
  • Identify user training gaps and communicate needs to relevant stakeholders.
  • Provide guidance to users to ensure optimal application usage.
  • Maintain an organized status of ongoing tickets in alignment with service objectives.
  • Engage in continuous learning regarding supported applications.
  • Participate in analyzing Service Desk calls to implement corrective actions such as training or configuration adjustments.
  • Collaborate with Level 3 teams in other countries, primarily in Italy and the Iberian Peninsula.
  • Enhance the quality of knowledge base content.
  • Assist in user acceptance testing (modules) during the transition to the support chain.

About HELPLINE

Why choose more than just a job?HELPLINE specializes in user support management and the implementation of an enhanced employee experience powered by AI, where human expertise and technology mutually enrich one another. Our teams provide user support, application support, proximity support, IT asset management, and Governance, Risk, and Compliance (GRC) services. Our dual mission is to support the operational needs of IT departments and business units while offering employees a seamless and reliable experience aligned with the standards of leading consumer brands. Operating in France and globally, HELPLINE employs 2,500 professionals dedicated to serving over 200 clients and is projected to achieve over €200 million in revenue by 2025.HELPLINE is part of Everience, an international group specializing in enhanced digital consulting and services, a pioneer in the human-AI symbiosis in the workplace.

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