About the job
We are seeking a skilled Network Operations Specialist to join our dynamic team at Carvana. In this intermediate-level role, you will play a crucial part in providing comprehensive network operations support, specifically addressing on-road escalation incidents involving our Carvana-employed auto haulers delivering vehicles to customers across the nation. Please note that this position is not eligible for visa sponsorship.
Key Responsibilities:
- Manage real-time incident resolutions for drivers operating within our Logistics Network, ensuring swift and effective support.
- Act as the primary point of contact for Carvana-employed Vehicle Transporters and Advocates.
- Deliver real-time assistance to Logistics field teams while ensuring route integrity and service excellence.
- Conduct root cause analysis to minimize postponed deliveries and continuously monitor exceptions.
- Utilize various internal systems to collect data and troubleshoot transit issues.
- Identify and select vendors to enhance service quality while reducing risks and downtime.
- Optimize outbound capacity to boost on-time deliveries and decrease transit duration.
- Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to reduce network disruptions.
- Employ strong analytical skills and proficiency in Google Sheets to organize and analyze data effectively.
- Perform administrative tasks, including accurately documenting real-time incidents and communicating the status and resolution plans to Logistics Field Leadership.
