On-Site Client Relations Specialist

ABC ImagingKansas City, MO, US

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Previous experience in a client-facing role within the printing, graphics, or reprographics sector is preferred. Exceptional communication, interpersonal, and customer service skills. Proficiency in software applications related to file management and printing, including RIP software and layout tools. Solid understanding of color management, various file types, RGB vs CMYK, bleed, trim marks, and printing materials. Able to multitask, prioritize effectively, and thrive in a fast-paced environment. Detail-oriented with a commitment to delivering high-quality services and solutions to clients. Familiarity with large format printing equipment and processes is an advantage. A proactive problem-solver with a willingness to learn and adapt to emerging technologies and industry trends.

About the job

Join ABC Imaging, a leading global Printing and Media company, renowned for delivering comprehensive visual solutions to Fortune 500 companies across the globe. With locations in the USA, London, Dubai, and Shanghai, we pride ourselves on being a One Stop Solution for all visual needs.

Job Overview:

We are seeking a passionate and proactive ON-SITE Client Relations Specialist to join our dedicated team at ABC Imaging. In this role, you will play a pivotal part in fulfilling the daily printing requirements of our clients, while building and nurturing positive relationships, ensuring exceptional service delivery, and managing project coordination effectively.

Key Responsibilities:

Act as the primary liaison for clients by managing inquiries, providing timely updates, and resolving issues professionally and efficiently.
Collaborate closely with clients to ascertain their printing requirements and specifications for a variety of projects, including proposals, large format printing, and special projects.
Coordinate project timelines, requirements, and deliverables to guarantee timely and precise completion.
Offer expert advice to clients on best practices for file preparation, color management, and various printing options.
Assist clients in selecting the most suitable printing solutions that align with their project goals and budget.
Work in tandem with the production team to meet client expectations, ensuring projects are executed to the highest quality standards.
Facilitate effective communication with internal teams to ensure smooth project workflows and successful outcomes.
Identify and pursue opportunities to enhance client satisfaction, streamline processes, and foster business growth.
Maintain meticulous records of client interactions, project details, and specifications for future reference.

About ABC Imaging

ABC Imaging stands as a premier global Printing and Media company, dedicated to providing comprehensive visual solutions to Fortune 500 companies around the world. With strategic locations in the USA, London, Dubai, and Shanghai, we specialize in delivering tailored, high-quality printing and reprographics services that meet the diverse needs of our clients.

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