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On-Site Launch Manager

RefyneBengaluru
On-site Full-time

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Experience Level

Experience

Qualifications

● 3 to 5 years of experience in event management and on-ground product launches● Proven ability to manage a large portfolio of clients, vendors, and agencies● Strong knowledge of management methodologies and techniques● Proficient in English, both written and verbal● Exceptional networking and relationship-building skills● Strategic thinker, with the ability to lead, prioritize, and meet critical deadlines● Willingness to travel extensively, approximately 70% of the time

About the job

At Refyne, we hold customer excellence at the core of our values. We understand that long-term success hinges on fostering a mindset dedicated to delivering an exceptional customer experience.

We are seeking a seasoned On-Site Launch Manager responsible for the launch of Refyne’s innovative products and services while cultivating strong relationships with our clients. Your aim will be to enhance customer satisfaction, loyalty, and retention, ensuring we not only meet but surpass their expectations.

Key Responsibilities:

● Execute effective and efficient launches of Refyne products and services for new clients

● Oversee multiple projects concurrently

● Formulate launch strategies and processes

● Manage on-ground vendors and agencies, with a readiness to travel extensively

● Conduct research to identify key customer desires and needs, proposing tailored solutions

● Ensure the timely introduction and delivery of employee financial wellness benefits

● Act as the primary contact for on-site launch initiatives

● Collect, report, and communicate client feedback regarding service, technology, and product delivery

● Measure, track, and analyze key account metrics

● Prepare detailed reports for senior management

● Stay updated on industry trends and best practices

About Refyne

Refyne is India's pioneering and largest Earned Wage Access (EWA) platform, partnering with organizations to empower their employees to access their earned but unpaid salaries whenever they need it. We are revolutionizing the traditional month-long wait for salary disbursement, reducing it to mere seconds. Our mission at Refyne is to empower the Indian workforce towards financial wellness, facilitating a lifestyle centered around it. Achieving genuine financial inclusion is at the heart of our vision, driven by our commitment to creating a positive social impact. By providing transparent, accessible, and affordable financial solutions directly at users' fingertips, we are not just a loan app. Refyne’s application enables users to track, spend, and save their real-time earned pay at their convenience. We believe that this financial access is not just a privilege but a fundamental right for every employee.

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