About the job
At Refyne, we hold customer excellence at the core of our values. We understand that long-term success hinges on fostering a mindset dedicated to delivering an exceptional customer experience.
We are seeking a seasoned On-Site Launch Manager responsible for the launch of Refyne’s innovative products and services while cultivating strong relationships with our clients. Your aim will be to enhance customer satisfaction, loyalty, and retention, ensuring we not only meet but surpass their expectations.
Key Responsibilities:
● Execute effective and efficient launches of Refyne products and services for new clients
● Oversee multiple projects concurrently
● Formulate launch strategies and processes
● Manage on-ground vendors and agencies, with a readiness to travel extensively
● Conduct research to identify key customer desires and needs, proposing tailored solutions
● Ensure the timely introduction and delivery of employee financial wellness benefits
● Act as the primary contact for on-site launch initiatives
● Collect, report, and communicate client feedback regarding service, technology, and product delivery
● Measure, track, and analyze key account metrics
● Prepare detailed reports for senior management
● Stay updated on industry trends and best practices
