Onboarding Manager for Exceptional Customer Experience

At Scale AI, we are dedicated to creating dependable AI systems that influence the world’s critical decisions. The Brand Experience team is responsible for managing all facets of our brand, including our primary online presence, scale.com, which often serves as the first significant interaction prospects have with our offerings. As the Web Experience Manager…

Join Gusto as a Senior Product Manager specializing in Web Experiences, where you will lead the development and enhancement of our user-centric web platforms. In this pivotal role, you will collaborate with cross-functional teams to create innovative web solutions that elevate the user experience and drive customer satisfaction. You will be responsible for defining product vision, strategy, and roadmaps while utilizing data-driven insights to inform product decisions.

Join Chime as the Principal of Web Platform & User Experience, where you will lead the design and development of innovative web experiences that delight our users. Your expertise in web technologies and user-centered design will be instrumental in enhancing our platform, ensuring it is not only functional but also engaging and accessible.

Join our dynamic team at speak as a Workplace Experience Manager, where you will play a pivotal role in enhancing the overall employee experience. You will be responsible for creating an engaging and productive workplace environment that fosters collaboration and innovation.In this role, you will manage various aspects of workplace operations, ensuring that our facilities meet the needs of our employees and clients. You will also spearhead initiatives aimed at improving workplace culture, addressing employee feedback, and optimizing the use of our office spaces.

sia is seeking a Web Marketing Manager (Contract) based in San Francisco. This position centers on building and executing strategies to boost the company’s online visibility and connect with customers through digital channels. Role overview Plan and manage marketing campaigns across web platforms Enhance website content to draw in and keep customers Review and interpret web analytics to guide improvements Shape and adjust marketing approaches to reach target audiences Requirements Background in web marketing and managing digital campaigns Analytical mindset paired with creative problem-solving Skilled at using data to drive marketing decisions Comfortable working independently as a contractor

We are seeking a dedicated and innovative Employee Experience Manager to join our team at livekit. In this fully remote role, you will play a crucial part in enhancing the overall employee experience, fostering a vibrant work culture, and ensuring that our employees feel valued and engaged. Your expertise will contribute to creating an inclusive and productive environment that supports our team's well-being and professional growth.

About the Role elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services. What You Will Do Lead projects and initiatives to improve customer satisfaction Spot opportunities to enhance the customer journey Develop and implement solutions that address customer needs Work proactively to identify and resolve pain points

Join Accor Hotels as an Owner Experience Manager, where you'll play a pivotal role in enhancing the experience for our valued hotel owners. In this dynamic position, you will be responsible for fostering relationships, addressing concerns, and ensuring that our owners are fully supported in their endeavors. Your expertise will contribute to the overall satisfaction and success of our partnership.

DoorDash is seeking a Senior Manager of Workplace Experience to help shape the culture and daily life of teams in New York, NY and San Francisco, CA. This position centers on building a workplace where employees feel supported and engaged. Role overview This leader will guide efforts to improve workplace policies, programs, and facilities. The goal: create an environment that encourages collaboration and sparks new ideas. The Senior Manager will also ensure team members have access to the resources and support needed to do their best work. What you will do Lead projects and initiatives that enhance employee satisfaction Develop and refine workplace policies and programs Oversee improvements to facilities and resources Promote a culture that values collaboration and innovation Location This role is based in New York, NY or San Francisco, CA.

About UsAt Sydecar, we are on a transformative journey to reshape the private markets landscape. Our mission is to enhance accessibility, transparency, and liquidity within these markets by innovating the creation and execution of investment vehicles.We pride ourselves on being more than just a platform; we are a reliable partner in the venture capital arena. Our commitment lies in simplifying and standardizing the private investment experience, empowering capital allocators to connect with and support visionary entrepreneurs who are driving the future.Our platform is meticulously designed for simplicity and efficiency, taking care of essential behind-the-scenes operations—from automating banking processes and ensuring compliance to managing contracts, handling taxes, and streamlining reporting. This allows investors to focus on what truly matters: forging valuable deals and nurturing impactful relationships.Join us at Sydecar as we spearhead the evolution of private investing.About the RoleWe are seeking a Senior Manager of User Experience to redefine our product experience amidst our scaling efforts. This position demands a design leader with high ownership and execution capabilities who can navigate swiftly, make informed decisions, and drive projects to completion while upholding exceptional standards of craftsmanship and customer insight.In this role, you will oversee a team of Product Designers while retaining a hands-on approach. You will play a pivotal role in shaping product strategy through comprehensive user research, sound design judgment, and close collaboration with Product and Engineering teams.Our product operates within a regulated environment, catering to a diverse clientele that includes first-time investors, deal organizers, and large venture capital firms. This role necessitates a balance between compliance and regulatory requirements, while delivering an intuitive, world-class experience for complex financial workflows.Your ResponsibilitiesLead and Enhance the Complete User ExperienceDrive the evolution of user experiences for deal leads, investors, and internal operations teamsTake charge of design for high-impact initiatives from discovery through to deliverySimplify intricate, regulated workflows into clear, intuitive experiences that foster customer trustEstablish and uphold rigorous design quality standards while operating with the agility of a startup

Hello! I’m Cole, the Head of Demand Generation at Plain, and I am excited to announce that we are seeking a Senior Growth Manager to join our dynamic team.At Plain, we are on a mission to revolutionize the customer support platform for the next generation of B2B companies. Renowned organizations, including Cursor, Ashby, and Sanity, trust us to streamline customer interactions across platforms like Slack, Discord, email, and in-product communications, all while enhancing workflows with cutting-edge AI technology.As a close-knit team with offices in San Francisco and London, you will play a pivotal role in owning our organic discovery channels and optimizing technical web journeys.Why This Role is UniqueThe landscape of B2B support is undergoing a monumental transformation. AI is reshaping how organizations engage with their customers, and buyers are discovering and evaluating tools at an unprecedented pace, from traditional search updates to innovative AI engines, Reddit, developer communities, and beyond.Joining us means becoming one of the first members of a new go-to-market (GTM) team we are establishing from the ground up. Our vision is to create a compact, technical, and high-output team that approaches marketing as a product: data-driven, iterative, and AI-native.Key ResponsibilitiesLead and enhance Plain’s visibility across AI search platforms and traditional search, influencing how our buyers learn about our solutions. Your efforts will directly impact our self-serve signups and sales pipeline.Collaborate with Engineering and Design teams to optimize site structure, content architecture, landing pages, and conversion pathways.Establish the editorial calendar, define strategic topics based on AEO/SEO data, and manage the content production cycle.Develop a structured testing framework for organic discovery and conversion optimization, including hypotheses, tests, outcomes, and insights.Ideal Candidate Profile5+ years of experience in growth marketing, demand generation, or technical content marketing, preferably within a B2B SaaS environment targeting a technical audience.In-depth expertise in SEO with a strong perspective on AI’s impact on search (AEO, GEO, AI Insights).Practical experience with web analytics and experimentation tools such as PostHog, GA4, Search Console, Screaming Frog, etc.A robust analytical mindset, comfortable building funnel models, conducting experiments, and linking content efforts to pipeline results.Demonstrated ability to execute efficiently; a strong preference for action over lengthy processes.

Founded in 2007, Airbnb has transformed the way people experience travel by connecting over 5 million hosts with more than 2 billion guests across the globe. Each day, our hosts create unique stays and experiences that enable guests to engage with local communities authentically.The Community You Will Join:The Customer Support (CS) Platform and Experience organization focuses on designing seamless support journeys for our users while developing the products and platforms that assist our agents and community members seeking help from Airbnb. The CS Experience Platforms team is dedicated to delivering world-class support and adapting our service to meet the changing needs of our business through comprehensive technology solutions.The Difference You Will Make:In this pivotal role, you will mentor and lead a team of Customer Support Experience Managers and Platform Managers, equipping them to provide strategic solutions that enhance the overall support experience at Airbnb. Your leadership will have a direct impact on how we assist our users worldwide, elevating our support standards. You will also influence our customer support product and platform roadmaps, driving our CS initiatives forward while shaping Airbnb's broader product and service strategies from a customer support perspective.A Typical Day:Your responsibilities will include providing leadership and coaching to your team, focusing on their career development and performance management while ensuring they possess the necessary tools to succeed. You will collaborate with senior leadership to align your team's goals with the larger CS strategy, ensuring focus on high-impact projects that enhance support experiences for users and agents. Additionally, you will work cross-functionally with Product, Operations, Policy, and Analytics teams to shape key business decisions regarding new products, services, and policies. Monitoring the performance of various programs and technologies will be crucial as you provide decision-making support to your team and remove any obstacles to progress. Lastly, you will encourage innovation by motivating your team to explore new tools and technologies that can improve both the support experience and operational efficiency.

About UsAt Sierra, we're revolutionizing the way businesses connect with their customers through innovative AI-driven solutions. Based in the vibrant city of San Francisco, we are expanding our presence globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our culture is built upon core values that guide our actions: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles shape our work environment and our commitment to excellence.Our visionary co-founders, Bret Taylor, former co-CEO of Salesforce and Board Chair of OpenAI, alongside Clay Bavor, a seasoned leader from Google, bring a wealth of experience to our dynamic team.Your RoleTake charge of comprehensive content publishing workflows, prioritizing tasks, and serving as the primary bridge between marketing, design, product, and development teams.Oversee and enhance our content management system (CMS), ensuring it aligns with marketing objectives while adhering to high technical standards and scalable practices.Ensure top-notch quality for all published content, focusing on SEO optimization, accessibility, brand consistency, and accuracy across various platforms (blog, news, resources).Foster continuous improvement in content operations through process optimization, technology upgrades, and thorough documentation of web standards and best practices.Transform product and marketing briefs into actionable production plans, managing new page development from conception to launch, while ensuring timely updates across different regions as we expand.QualificationsMinimum 5 years of experience in web content management or digital production.Extensive knowledge of enterprise-grade content management systems; experience with Sanity is highly desirable.Proficient in SEO best practices, accessibility standards, and web analytics tools.Exceptional organizational skills, ability to manage multiple projects simultaneously, and a keen eye for detail.Strong communication skills, with the ability to work collaboratively across various teams.

Role overview Patreon is looking for a Product Manager to focus on the Payments Experience in San Francisco. This position centers on improving how creators and supporters handle payments on the platform. The work directly impacts the quality and reliability of payment flows used by millions. What you will do Lead projects aimed at expanding and refining payment options for both creators and fans. Collaborate with engineering, design, and other teams to carry out product strategies. Spot and prioritize opportunities to make payments more seamless and dependable. Contribute to shaping the roadmap for payment features and ongoing improvements. Collaboration This role works closely with teams across Patreon to deliver payment solutions that support creators and improve the overall user experience.

Role Overview Harvey is seeking a Head of Web Development in San Francisco to guide web projects and set the direction for our digital presence. This leadership role manages the web development team and steers projects that support company goals. What You Will Do Lead and mentor the web development team Oversee delivery of web solutions that meet business objectives Shape and execute digital strategy for Harvey’s online platforms Focus on improving user experience and increasing engagement

Join Harvey as an Employee Experience Program Manager and play a pivotal role in shaping our employee engagement and experience initiatives. You will be responsible for designing, implementing, and managing programs that enhance employee satisfaction and foster a vibrant workplace culture. Collaborate with cross-functional teams to ensure that our employee experience aligns with our company values and strategic objectives.

Whatnot is hiring an Engineering Manager focused on Customer Experience in San Francisco, CA. This position leads a team working to improve every stage of the customer journey. Role overview This role centers on guiding engineers as they build and refine technology to support customer needs. The team’s work aims to boost user satisfaction and make interactions with Whatnot more seamless. What you will do Lead and mentor a group of engineers dedicated to customer experience projects Drive technical solutions that improve how customers interact with the platform Shape and influence customer experience strategy to align with business objectives Ensure engineering efforts support both user satisfaction and company goals Impact Your leadership will help define how technology supports customers at Whatnot. The work done by this team directly affects customer satisfaction and the company’s ability to meet its objectives.

About MagicalMagical is a cutting-edge automation platform harnessing advanced AI to transform the healthcare landscape. We provide AI agents that are not just theoretical but are proven to work effectively in real-world scenarios.Our vision is to create 'AI employees' that streamline tedious, repetitive tasks that hinder productivity. With healthcare being a $4 trillion sector mired in administrative hurdles, we focus on automating critical processes such as claims processing, prior authorizations, and eligibility checks, allowing healthcare providers to prioritize patient care.Our TractionThe transition to agentic automation in healthcare is unavoidable, and we are at the forefront of this movement:Rapid revenue growth as clients expand their use of our solutions beyond initial workflows.7-day proof-of-concept implementations that showcase real value quickly, in contrast to industry norms that often take months.Self-healing automations that maintain production-grade reliability at scale, where many competitors struggle to deliver.Unlike many AI firms that make grand promises, we deliver dependable solutions that yield quantifiable results. Our company is backed by notable investors Greylock, Coatue, and Lightspeed, with a total of $41 million raised. Our founder, Harpaul Sambhi, is a seasoned entrepreneur who successfully sold his previous venture to LinkedIn.About the RoleAs the Software Engineering Manager for the Builder Experience team, you will lead and expand a talented group of engineers dedicated to optimizing our user-facing interfaces that simplify agent configuration.You should possess a deep passion for management and derive satisfaction from fostering the professional growth of your engineers. Your technical expertise will empower you to navigate intricate architectural discussions and convert complex technical challenges into effective business strategies. In this position, you will be the vital link between our product vision and its technical realization.This role requires a hybrid work model with 2 days per week in our San Francisco office.

Join Adyen as an Engineering Manager focused on Developer Experience and Observability, where you'll lead a talented team dedicated to enhancing the development processes and monitoring capabilities of our platform. You'll play a critical role in shaping the future of our engineering practices, ensuring that our developers have the tools they need to succeed while maintaining high standards of observability in our systems.In this position, you will be responsible for mentoring engineers, driving technical initiatives, and collaborating with cross-functional teams to implement best practices. Your leadership will help foster a culture of innovation and excellence.