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Onsite Support Engineer in Bucharest - Bilingual Support

d-ployBucharest, Bucharest, Romania
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Fluency in English and Romanian (both written and spoken). At least 2 years of experience in an IT support or onsite support role. Strong troubleshooting skills in a Windows environment along with familiarity with standard IT tools. Experience with ticketing systems, particularly ServiceNow. Excellent communication skills with a customer-oriented approach. Ability to work independently within an onsite client environment. Highly organized, reliable, and detail-oriented. Experience in regulated environments (e.g., GxP) is an advantage. Capability to provide a clean criminal record extract (not older than 3 months).

About the job

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative IT services and solutions empowers industry-leading clients, enhancing their IT productivity and overall business value through reliability and efficiency.

We are currently in search of a dedicated IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Bucharest.

Key Responsibilities:

  • Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.
  • Act as the primary onsite point of contact for end-user IT issues, ensuring prompt resolution.
  • Troubleshoot incidents and service requests using our ticketing system (ServiceNow).
  • Provide professional user support both desk-side and remotely.
  • Accurately document all activities and resolutions in the ticketing system.
  • Assist with IT onboarding for new employees, including equipment setup and user guidance.
  • Contribute to and maintain knowledge base documentation.
  • Support initiatives aimed at continuous service improvement.

About d-ploy

D-ploy is an esteemed IT and Engineering Solutions provider operating across various regions in EMEA, dedicated to enhancing IT productivity and business value for our clients through innovative services and long-term partnerships.

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