About the job
About the Role
We are seeking a dedicated Operations Associate to become a vital member of our City Operations – Homes team in Tempe, AZ. This pivotal role focuses on execution, vendor coordination, process management, and cross-functional collaboration. You will oversee the complete operational lifecycle of Opendoor homes, from post-acquisition to resale-readiness, ensuring timely preparation, adherence to budget, and maintenance of our quality standards.
As part of the City Operations team, you will report to an Associate Manager and work in close partnership with Home Project Managers (HPMs), trade partners, and various internal teams across Pricing, Resale, and Central Operations to ensure the seamless and efficient operation of our home services. If you excel at managing complex workflows, solving operational challenges, and thrive in a fast-paced, data-driven environment, this position is ideal for you.
Key Responsibilities:
Coordinate home operations workflows across the entire lifecycle of Opendoor homes, tracking repair and renovation progress to ensure timely completion in line with speed, cost, and quality targets.
Manage and nurture vendor relationships, including scheduling trade partners, resolving work order issues, following up on pending tasks, and escalating blockers to maintain timelines.
Monitor operational dashboards and support channels for queries or issues, triaging and troubleshooting before escalating as necessary.
Process and route work orders accurately, validating scope and documentation against Universal Repair Standards and company SOPs prior to vendor assignment.
Track key performance metrics (e.g., days in progress, completion rates, rework rates) and provide regular, clear updates to team leaders.
Collaborate cross-functionally with HPMs, Resale, Central Ops, and Pricing teams to align on home status, upcoming milestones, and potential operational risks.
Support special projects and operational initiatives, including coordination for bulk acquisition home readiness, market expansion activities, and process improvement pilots.
Maintain precise, audit-ready documentation for work orders, vendor activity, and home status to ensure operational compliance and continuity.
Contribute to process improvement by identifying inefficiencies and providing root-cause insights.
